Buenas tardes , gracias por su comentario! Lo siento mucho que no entenderia que su reserva era para una de nuestras dos habitaciones con baño compartido(incluso si la noche de su noche la otra habitación estaba vacía, entonces tuviste un baño personal.) Les recuerdo que Casa Cinzia tiene 8 habitaciones, 3 de ellas con baño interno, 3 con baño externo pero privado y 2 con baño compartido. La próxima vez será un placer reservar una habitación con baño privado. Lo siento pero, nuestras habitaciones no tienen televisores por elección, pero como puede ver, están disponibles para los clientes en el salón de la casa. Me alegra que les hayas encontrado bien de todos modos. Con la promesa de mejorarnos, esperamos tenerlo de nuevo en nuestra casa. Cinzia

I'm very sorry, but as I've already tried to explain, your las minuts reservation was an expedia error, as our house had no rooms. As your booking arrived I contacted both you and expedia to advise you of this but no one answered me. When we heard over the phone, I could not do anything else but try to direct it to facilities with availability, which at 23:00 in the evening is already a difficult thing, when I tried to contact her from the moment of her reservation. around 4:00 pm We always require a telephone number to contact the customer in order to better manage his arrival and meet the personal needs of everyone, but if you do not have a phone and read the messages as I could warn you and let alone solve this problem? I am very sorry also because I do not feel responsible for this unfortunate event due to a lack of service of the portal through which you have made your reservation. Cinzia