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关于莫甘公主及海滩俱乐部酒店的点评

4 out of 5
莫甘公主及海滩俱乐部酒店
Albaicín 17, Urb. de Taurito, Mogan, Gran Canaria

点评

8.2

很好

10 分 - 超赞。213 条好评，共有 602 条点评" "
8 分 - 还可以。270 条好评，共有 602 条点评" "
6 分 - 一般。84 条好评，共有 602 条点评" "
4 分 - 很差。19 条好评，共有 602 条点评" "
2 分 - 糟糕。16 条好评，共有 602 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

7.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Oscar Augusto

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy buena impresión en general en todo. El personal, lo mejor. Encantadoras. Falta un poco más de variedad en la comida y poner enchufes para cargar dispositivos en las habitaciones. Aún así, la valoro con 4,5 sobre 5.
2024 年 5 月入住 3 晚
Juan Antonio Santiago. Reception manager 于 2024年05月14日 的回复
Buenas tardes, Sr. ÓSCAR AUGUSTO.Muchas gracias por la puntuación y sus comentarios acerca de su experiencia en nuestro Hotel Mogán Princess & Beach Club, los cuales trasmitimos a los departamentos correspondientes. Saludos cordiales.

10/10 超赞

Manuel Alejandro

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excelente
2024 年 4 月入住 3 晚
Juan Antonio Santiago. Jefe de Recepción 于 2024年04月16日 的回复
Buenos días, Sr. MANUEL ALEJANDRO.Muchas gracias por su reseña.

8/10 还可以

Magdalena

满意：员工和服务，清洁度
2024 年 3 月入住 4 晚
Juan Antonio Santiago. Reception Manager 于 2024年04月2日 的回复
Buenos días.Muchas gracias por su puntuación. Saludos cordiales.

2/10 糟糕

Saban

不满意：清洁度、员工和服务、住宿条件和设施
Very old Hitel toilet section smell so bad Very bad towel Rooms need renovation Broken elevator Smell bad Staf need training No plug hotel room itself so bad smell bad
2024 年 3 月入住 3 晚
Juan Antonio Santiago. Reception manager 于 2024年03月25日 的回复
Good morning Mrs / Mr SABAN.Thank you very muvch for the review about your stay at our Hotel Mogán Princess & Beach Club. We are always open to solve any problem at our 24 hours Reception. We are sorry for any inconvenience during your stay. Kind regards.

6/10 一般

Emma

满意：员工和服务，清洁度
2024 年 2 月入住 7 晚
Emilio Sánchez. Assistant Reception Manager 于 2024年03月5日 的回复
Dear Emma.Thank you very much for the review about your stay at our Hotel Mogán Princess & Beach Club.Kind regards.

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
Excellent attentive staff, exceptionally clean, good variety of food and no shortage of sunbeds. Shuttle to beach club worked well with excellent facilities on the beach. High cliff location so multiple lifts and steps are required to reach some of the accommodation blocks and facilities. One whole set of lifts was out of action for the duration of our stay but the others were fine. Fabulous views though from the pool area, terrace and rooms. We thoroughly enjoyed our stay - would definitely return.
2024 年 2 月入住 7 晚
Juan Antonio Santiago. Reception manager 于 2024年02月28日 的回复
Dear ROBERT.Thank you very much for the review about your stay at our Hotel Mogán Princess & Beach Club. Kind regards.

8/10 还可以

Jacinta，Poole

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 7 晚
Juan Antonio Santiago. Reception manager 于 2024年02月28日 的回复
Dear JACINTA.Thank you very much for the score about your experience at our hotel. Kind regards.

8/10 还可以

Regina Ann，Belmont

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施
They did not respect the do not disturb sign. They entered my room even though I requested they respect my personal belongings and privacy.
2024 年 2 月入住 3 晚
Juan Antonio Santiago. Reception manager 于 2024年02月28日 的回复
Dear REGINA ANN.Thnak you very much for the comment in your review. Our cleaner found no sign at the lock. Unfortunately, sometimes we had this cases and it is probably the wind through the open corridors that blew up the sign from the lock. we know it sounds a bit incredible, but it has happened before. We always suggest to trap the bottom of the sign with the door when locking it and thus avoid the sign is loose hanging on the lock. Kind regards.

10/10 超赞

ROGER

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Truly loved our stay. Staff were so helpful & friendly. The all inclusive was excellent we never had a bad experience with food there were plenty of choices. We will definitely go again .. the only downside was being put on fourth floor when we both have health issues, which meant there were massive no of steps to climb & lifts to use. I will say though the hotel didn’t know so I can’t blame them for that! We were even given a bottle of Prosecco for our anniversary which truly made our day. Overall very impressed!!
2024 年 2 月入住 7 晚
Juan Antonio Santiago. Reception Manager 于 2024年02月28日 的回复
Dear ROGER.Thank you veyr much for the score and review about your experience at our Hotel Mogán Princess & Beach Club.Kind regards.

10/10 超赞

Giorgia

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
La struttura si è rivelata un’ottima scoperta: l’hotel è in una buona posizione, con una bellissima vista del mare. Lo snack bar e il beach club sono perfetti, trovi tutto a qualsiasi ora dalle 8 alle 23. Si può davvero dire che è in tutto e per tutto all inclusive, anche le consumazioni nella spiaggia vicino all’hotel. I receptionist erano tutti cortesi e gentili. Le camere venivano pulite accuratamente tutti i giorni. Il giudizio è super positivo e l’hotel ha superato tutte le nostre aspettative! Lo consigliamo a tutti per trascorrere una vacanza di relax e spensieratezza!
2024 年 2 月入住 5 晚
Juan Antonio Santiago. Reception Manager 于 2024年02月28日 的回复
Estimada GIORGIA.Muchas gracias por la reseña acerca de su experiencia en nuestro Hotel Mogán Princess & Beach Club.Saludos cordiales.

8/10 还可以

Torgeir

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Vonde senger, men fint hotell
Hadde ett bra opphold (5 dager). God mat og drikke, fantastisk utsikt. God plass/nok solsenger. Flere barer og steder og spise. Øl og vin må du tappe selv, men smaker helt ok. Infinitybasseng ikke oppvarmet-iskaldt-ingen badet der. Endel heiser og trapper, ikke noe problem for oss i 40 årrne, men anbefaler det ikke til de som ikke liker trapper/er dårlig til beins, det blir endel gåing. Flott med enkel all inclusive på stranda(koster extra for solsenger) MEN, vi kommer ikke til å dra tilbake, da sengene er mildt sagt harde, virker å mangle en madrass. Hadde kjempevondt i kroppen etter hver natt. De er grusomme og må byttes ut. Ødela mye for oppholdet.
2024 年 2 月入住 5 晚
Juan Antonio Santiago. Reception Manager 于 2024年02月28日 的回复
Dear TORGEIR.Thank you very much for your detailed review about your experience at our Hotel Mogán Princess & Beach Club. Kind regards.

10/10 超赞

Ian

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 7 晚
Juan Antonio Santiago. Reception manager 于 2024年02月28日 的回复
Dear IANThank you very much for your score about your stay at our Hotel Mogán Princess & Beach Club. Kind regards.

10/10 超赞

Eleanor

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay here! Was totally stress free and a really great holiday destination.
2024 年 2 月入住 7 晚
Emilio Sanchez. Assistant Reception Manager 于 2024年02月17日 的回复
Dear Sir/Madam,Thak you very much for expending your holidays at Mogan Princess & Beach Club. Thank you very much for your review.Best Regards,

6/10 一般

Torbjørn

满意：客房舒适度，清洁度
不满意：员工和服务
Kunne ha vært bedre
En turistmaskin - spisesal (ikke restaurant) hvor det er utrolig folksomt og støyete. Maten var god og varierende, men det var ikke plassen man ville sitte og kose seg på. Rommene er bra, stille og rolig (om man ikke bor rett over bassenget). Man får litt inntrykk av at det handler først og fremst om å tjene penger, i mye større grad enn å tilrettelegge for at man har en fantastisk ferie. Selvbetjening av drikke overalt, med små plastkopper til å tappe i. OBS: Veien til Puerto Mogan er stengt, det har den vært lenge, så om man vil inn dit må man ta taxi helt ned til Puerto Rico, før man snur og kjører tilbake til Puerto Mogan (25-30€ pr. vei) Dette gjentar seg på returen, da man ikke har klart å lage av og påkjøringsramper fra motorveien. Koselig lite sentrum i Taurito. Vi brukte all-inklusiven som et tilbud, men søkte mye vekk fra hotellet. Vakker solnedgang fra terrassen.
2024 年 2 月入住 3 晚
Juan Antonio Santiago. Reception Manager 于 2024年02月28日 的回复
Dear TORBJORN.Thank you very much for your detailed review about your experience at our Hotel Mogán Princess & Beach Club. Kind regards.

10/10 超赞

Silvestre

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Buena estancia
Muy buena experiencia en este hotel, gran variedad de comida y las bebidas , recomendable al 100%
2024 年 1 月入住 3 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Buenos días.Mucha gracias por su comentario y la puntuación. Saludos cordiales.

8/10 还可以

paige

满意：员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

8/10 还可以

Julian P P

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Short break
Overall was very good. All inclusive finishes at midday, which is unenlightened. Wifi in rooms was poor and there is no gym, but otherwise was excellent value. Staff are very helpful and a room is available for use if arrival is pre check in or departure post check out.
2024 年 1 月入住 4 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Helt fantastisk imødekommende personale, der fortjener top karakter. Det var rent over det hele. Skøn udsigt. Det ville være godt med lydisolering i madsalen, det larmede vildt meget.
2024 年 1 月入住 15 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

6/10 一般

真实旅客

团体旅客
2024 年 1 月入住 6 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Great food and service, but the resort is in need of a facelift.
2024 年 1 月入住 7 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 11 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

10/10 超赞

Susanne

满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 5 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

10/10 超赞

Marika

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
👍
Hieno hotelli mahtavilla näköaloilla. Kaikki toimi niinkuin piti ja palvelu oli hyvää. Iso allas-alue jossa riittävästi aurinkotuoleja kaikille asiakkaille.
2024 年 1 月入住 3 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

10/10 超赞

Reine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 11 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

10/10 超赞

Visa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 6 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

2/10 糟糕

Lasse

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Vältä tätä
Hirveä paikka, vaaralliset portaat joissa irtonaisia laattoja. Hissit rikki, ostetun sviitin sijaan annettiin perushuoneet, ruokailutilassa järkyttävä meteli ja huonot ruuat.
2023 年 12 月入住 7 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

10/10 超赞

Ari-Mikko

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Kaikki toimi mainiosti.
2023 年 12 月入住 6 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

6/10 一般

Jenny-Ann

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Inget för dem som älskar morgonsol men annars bra
2023 年 12 月入住 3 晚
Juan Antonio Santiwgo 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

8/10 还可以

Ismail

满意：员工和服务，清洁度
2023 年 12 月入住 4 晚
Juan Antonio Santiago 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

10/10 超赞

Fabio Sergio

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sonnig und traumhaft wie seit 20 Jahren
2023 年 12 月入住 4 晚
Juan Antonio Santiago. Reception Manager 于 2024年02月7日 的回复
Thank you for the comment and score.Kind regards.

10/10 超赞

Lukasz

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing food, very nice and friendly staff. The view from the hotel is really wonderful. Which I didn't like. The rooms look old now, maybe it's time to renovate them. That's my opinion only because i can find something what i dont like.
Juan Antonio Santiago. Reception Manager 于 2024年02月28日 的回复
Dear LUKASZ.Thank you very much for the review about your stay at our Hotel Mogán Princess & Beach Club.Kind regards.

8/10 还可以

Sasha

满意：清洁度、员工和服务、服务设施
Lift did not work on a regular basis (four lifts to my room)... They seriously need to get this sorted .
2023 年 11 月入住 7 晚

6/10 一般

Torben

与配偶出行
满意：服务设施，清洁度
Hotelet mangler vedligeholdelse. Mange af elevatorene virkede ikke.
2023 年 11 月入住 7 晚
Juan Antonio Santiago. Reception Manager 于 2023年12月5日 的回复
Dear TORBEN.Thank you veyrt much for the feedback. We keep working on having our facilities at perfect use condition for all our guests. It could happen that a lift is temporary out of order until fixed by our external maintenance company. Thank you. Kind regards.

10/10 超赞

Ross

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
4 star hotel but 5 star service and food. Very clean.
2023 年 11 月入住 7 晚
Juan Antonio Santiago. Reception Manager 于 2023年12月5日 的回复
Dear ROSS.Thank you veyr much for the score and the comment. Kind regards.

10/10 超赞

Ambrogio

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 6 晚
Juan Antonio Santiago. Reception Manager 于 2023年11月21日 的回复
Good morning.Thank you very much for the score. Kind regards.

10/10 超赞

Nadia

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Posto bellissimo
2023 年 11 月入住 6 晚
Juan Antonio Santiago. Reception Manager 于 2023年11月21日 的回复
Buongiorno Signora NADIA.Grazie mille per la puntuazione. Saluti gentile.

10/10 超赞

Kinga

与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms, great staff, lovely views, amazing atmosphere
2023 年 10 月入住 7 晚
Juan Antonio Santiago. Reception Manager 于 2023年11月13日 的回复
Good morning.Thank you very much for the score and comments about your stay. Kind regards.

10/10 超赞

Christine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Juan Antonio Santiago. Reception Manager 于 2023年11月13日 的回复
Good morning.Thank you very much for the score. Kind regards.

8/10 还可以

Harri

与家人及幼儿出行, 与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Difficult to reach other places than the hotel itself. No bicycle reservation for example in Taurito. Mogan actually almost blocked as the road there closed - have to reach it through the motorway. Cleaning of floors in rooms not on satisfactory level. Noisy on some evenings until 23. Noise insulation not on good level (but that is very typical in Canarias hotels). Very nice views, pools good, food also. A bit challenging place with small children, but the kids did not notice that :).
2023 年 10 月入住 5 晚
Juan Antonio Santiago. Reception Manager 于 2023年11月2日 的回复
Dear HARRI.Thank you very much for the review about your stay at our Hotel Mogán Princess & Beach Club. We are happy to read you have enjoyed the views and the meals service at our hotel. Unfortunately the road to Puerto de Mogán will never be re-opened for being not safe. The local and regional authorities are projecting a tunnel from Taurito to Puerto de Mogán nearby.Kind regards.

10/10 超赞

Nicolás Borreguero

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Todo
2023 年 10 月入住 5 晚
Juan Antonio Santiago. Reception Manager 于 2023年10月30日 的回复
Buenas tardes, Sr. Nicolás Borreguero.Muchas gracias por su puntuación de 5 sobre 5.Saludos cordiales.

10/10 超赞

Howard

满意：清洁度、员工和服务、住宿条件和设施
Lovely views
2023 年 9 月入住 7 晚
Juan Antonio Santiago. Reception Manager 于 2023年09月28日 的回复
Dear HOWARD.Thank you very much for the score and the comments about your stay at our Hotel Mogán Princess & Beach Club

10/10 超赞

José luis

与家人出行, 与配偶出行, 团体旅客
不满意：服务设施，员工和服务
El.personal del comedor,siempre estaban con prisas,y casi te quitaban el plato de la mesa cuando aún no habías terminado de comer,,había poca variedad de comidas y siempre lo mismo
2023 年 9 月入住 6 晚
Juan Antonio Santiago. Reception Manager 于 2023年09月27日 的回复
Estimado Sr. JOSÉ LUIS.Muchas gracias por su reseña acerca de su experiencia en nuestro Hotel Mogán Princess & Beach Club. La pasamos al departamento correspondiente para su oportuna valoración. Saludos cordiales.

10/10 超赞

Marion

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A good find in a quiet area
A fabulous holiday. Staff were friendly and helpful and food was very tasty with great choice. Pool towels being provided was very useful and the bud to and from the beach. Entertainment was not to our taste and mostly not in English which was a shame. Pools well looked after and pleasant to sit around. A great time was provided.
2023 年 9 月入住 10 晚
Juan Antonio Santiago. Reception Manager 于 2023年09月22日 的回复
Dear MARION.Thank you very much for the review about your stay at our Hotel Mogán Princess & Beach Club.Kind regards.

6/10 一般

Mohinderpal Singh

满意：员工和服务，清洁度
不满意：住宿条件和设施
Great views of sea and balcony.liked adult Pool. There are a lot of stairs although lift options are available. Buffet food has sufficient variety. However could do more restaurants for variety. Has a nice beach club with great service. Walkable downhill in 10mins. Shuttle service available to and from. There is a charge for using sun beds. Drinks of limited quality for an all inclusive. Seemed to want to charge for little things - for higher quality juice or premium brands. No gym. Although available at their sister hotel for a charge. Pics give the impression of beach as part of hotel - this is a little misleading. Recommend that narrative is updated so that things are clearer. Has decent evening entertainment and drinks. Staff are very good.
2023 年 9 月入住 7 晚
Juan Antonio Santiago. Reception Manager 于 2023年09月20日 的回复
Dear Mohinderpal.Thank you very much for the detailed review about your stay at our Hotel Mogán Princess & Beach Club.Kind regards.

10/10 超赞

Carmelo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 4 晚
Juan Antonio Santiago. Jefe de Recepción 于 2023年09月1日 的回复
Buenos días Sr. CARMELO.Muchas gracias por su puntuación. Saludos cordiales.

2/10 糟糕

Shahla

2023 年 8 月入住 7 晚
Juan Antonio Santiago. Reception Manager 于 2023年09月13日 的回复
Good morning SHAHLAThank you very much for the score.Kind regards.

8/10 还可以

Leanne

与家人出行
满意：服务设施，清洁度
Lovely hotel shame about one member of staff
2023 年 7 月入住 9 晚
Juan Antonio Santiago. Reception Manager 于 2023年08月1日 的回复
Good morning Mrs KELLY- WILLIAMS.As per our mail sent to you yesterday, our Management will get back to you via mail as soon as possible about the issue you have noticed to us. Thank you very much for the score about your stay. Kind regards.

10/10 超赞

Diogo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 7 晚
Juan Antonio Santiago. Reception Manager 于 2023年08月1日 的回复
Buenos días.Muchas gracias por su puntuación. Saludos cordiales.

10/10 超赞

Alicia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous hotel , perfect
Great hotel ! We stayed here for a week, had interconnecting rooms which was perfect for travelling with family. Facilities were excellent, friendly staff , very clean, great choice of food including for myself as vegetarian. Courtesy bus to the beach club and nearby Mogán also great. Amazing views , would definitely go back 😀🏖️
2023 年 7 月入住 7 晚
Alicia Hdez 于 2023年07月14日 的回复
Dear Guest,Thank you very much for your feedback .We are glad to read you had a lovely stay and hope to welcome you again very soon.Kind regards,Alicia Herrnández2º Front desk manager

8/10 还可以

Cynthia Nicole，Leduc

满意：清洁度、员工和服务、住宿条件和设施
I really enjoyed my stay my only complaint would be that there was no drinkable water in the rooms. Normally with all inclusives there is at least water in the rooms. Other than that everything else was great and I would go back again.
2023 年 7 月入住 4 晚
Alicia 于 2023年07月17日 的回复
Dear Guest,Thank you very much for your feedback .We are glad to read you had a lovely stay and hope to welcome you again very soon.Kind regards,Alicia Hernández2ºFront desk manager