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格蘭德港溫德姆貝蒙特酒店的評價

2.5 out of 5
格蘭德港溫德姆貝蒙特酒店
1500 South Beacon Boulevard, Grand Haven, MI

評價

7.2

不錯

10 分評分，優異；1003 則評價中有 270 則" "
8 分評分，不錯；1003 則評價中有 296 則" "
6 分評分，一般；1003 則評價中有 230 則" "
4 分評分，欠佳；1003 則評價中有 114 則" "
2 分評分，很差；1003 則評價中有 93 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

6.8/10 

設施服務

7.0/10 

住宿狀況

7.0/10 

環保程度

評價

8/10 不錯

Faith

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was great and the staff were all friendly. The only thing I wasn't impressed with was the $30 fee if you checked in early. I can see if they went out of their way to get you in early, but if the room is ready, what's the harm in allowing your guests and early check in without a fee? Breakfast selections were good and the pool was nice sized for a hotel. We would stay again.
於 2024 年 5 月住了 1 晚

8/10 不錯

Sonia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a two-night stay. We just felt like they should of come in after our first night and freshed the towels, made the beds, and taken out the trash. Otherwise, the stay was nice and comfortable. Rooms were clean.
於 2024 年 5 月住了 2 晚

6/10 一般

Tamer (Troy)

家人同遊
讚好：整潔度和職員與服務
Overall the stuff were excellent, but the management should revise the check in policy, as 4pm is not suitable at all.
於 2024 年 5 月住了 1 晚

6/10 一般

Jeremy

讚好：職員與服務
於 2024 年 5 月住了 1 晚

10/10 優異

Linda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was very pleased by how nice the Baymont in Grand Haven, Michigan is. At check in the desk staff were pleasant and professional. The room was nice and the bedding and towels gave an upscale ambience to the room. We were there Mother's Day weekend for Tulip Time in Holland, Michigan so I made reservations for brunch ahead of time. If I had know how extensive and well stocked the free breakfast was, I would have skipped my brunch reservations. They had a wide variety of foods and beverages including eggs with salsa, sausage, pancakes, yogurt and toast, cereals and more. The coffee was good. Out in the lobby is another coffee bar with Nespresso. There is a very nice pool and hot tub which made me wish that we had brought our swimming suits along. The other guests were quiet and there wasn't a 'pool smell'. I give them a hearty thumbs up!
於 2024 年 5 月住了 1 晚

10/10 優異

Joey R

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very clean and all the staff was very friendly. The breakfast was plentiful and very good. I would definitely stay here again.
於 2024 年 5 月住了 1 晚

10/10 優異

William

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were very pleased with this Baymont Inn. The staff were always pleasant. The breakfast was good. It was perfect for our dog and us.
於 2024 年 5 月住了 3 晚

10/10 優異

Michael

讚好：整潔度
於 2024 年 5 月住了 1 晚

10/10 優異

Jason

商務旅客
讚好：設施服務和住宿狀況
I’m working in grand haven I’m already booked for 2 more weeks
於 2024 年 5 月住了 7 晚

10/10 優異

Gary

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great place
於 2024 年 5 月住了 1 晚

8/10 不錯

Paula

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were happy with the accommodations. A nice hot breakfast was included.
於 2024 年 5 月住了 2 晚

6/10 一般

Michelle

伴侶同遊
不滿：住宿狀況
It was very outdated. It had a mildew smell to the whole place. The bed was very comfortable but the pillow smelled like sweat. Bathroom was very small and the lights blinked when you go in to use it. The tub was stain and the grout was not clean. The door had huge gaps around the frame and it didnt close properly. We could hear conversations from the hall. Parking was fine. It was close to nice restaurants and markets. It was very outdate and dark. There was breakfast but we didn't eat it. It served the purpose but I wouldn't stay again.
於 2024 年 4 月住了 3 晚

8/10 不錯

Joanie

讚好：職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Charmaine

讚好：整潔度、職員與服務和住宿狀況
Clean room. We got to use the warm pool and hot tub the experience was above and beyond great
於 2024 年 5 月住了 1 晚

10/10 優異

Mary

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice environment and easily accessible to nearby foods and places that we needed to go
於 2024 年 5 月住了 1 晚

10/10 優異

Sachin

讚好：整潔度、職員與服務和住宿狀況
Good staff
於 2024 年 5 月住了 1 晚

10/10 優異

Julia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff, so helpful with fixing my reservation. The pool was great, love that tjey provide toys and life jackets for the kids.
於 2024 年 5 月住了 1 晚

6/10 一般

Alex

讚好：整潔度
於 2024 年 5 月住了 2 晚

8/10 不錯

Kary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pet and family-friendly. Close to many restaurants and to the beach.
於 2024 年 4 月住了 1 晚
Eric 於 2024年5月2日的回應
Thank you for staying with us. We appreciate you as guests and hope you will be back soon.

8/10 不錯

Karen

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a pet friendly, convenient location for our visit. We had called to get adjoining rooms, which did not get set up. However, the front desk staff was able to shift our rooms & get this accomplished. The room was nice with ample space. There was a door to the outside near our room that needs maintenance. Breakfast & breakfast staff was very nice. Quiet Thurs but noisy Fri night. No surprise.
於 2024 年 4 月住了 2 晚
Eric 於 2024年5月2日的回應
Thank you for staying with us. We are glad we could get that issue corrected.

10/10 優異

Scott A

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was exceptional. Especially the breakfast attendant. Location and accessibility was excellent.
於 2024 年 4 月住了 3 晚
Eric 於 2024年4月29日的回應
Thank you for staying with us, and thank you for your kind words. I will pass this along to staff.

6/10 一般

Romey

讚好：職員與服務
於 2024 年 4 月住了 2 晚
Eric 於 2024年5月2日的回應
Thank you for staying with us.

8/10 不錯

Ray

於 2024 年 4 月住了 4 晚

4/10 欠佳

Cheryl

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
The property is in a good location, right off a main highway. The check-in wasn’t the best as I was asked if I knew about the $100 security deposit. When I said no the front desk rep replied "You do now". Not very polite! I am not sure who designs rooms in a hotel but it is likely not a woman. This is not unique to this property but it is still annoying to have no shelves in the shower to set shampoo and other bath items on. The only space for these was a tiny sliver on the corners of the tub. Not at all convenient. The property is in need of an update as the room didn’t even have a USB port to charge our phones. This necessiated a trip to the front desk for an adapter. Not the fault of the hotel but the rooms clearly say No Smoking on each door yet the hallway smelled strongly of marijuana. I would choose to stay at a different hotel next time.
於 2024 年 4 月住了 2 晚

6/10 一般

Edward

讚好：整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Eric 於 2024年4月18日的回應
Thank you for staying with us and providing feedback.

8/10 不錯

James

讚好：整潔度、職員與服務和住宿狀況
Price and clean rooms
於 2024 年 4 月住了 2 晚
Eric 於 2024年4月16日的回應
Thank you for staying with us. We are glad you enjoyed your stay.

6/10 一般

Nikki

讚好：職員與服務、設施服務和住宿狀況
Property was fine. I was a little put off by the used bar of soap still in the shower. Also, we had to go and ask that they do something about the 2 dogs in the room next to ours that barked nonstop for the first 40 minutes we were there. Eventually the dog owners came back and the dogs only barked when they heard people in the hallway. 😡
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月14日的回應
Thank you for staying with us. We are sorry about the dogs, we did contact the owners right away, we have a very strict policy about not leaving dogs unattended and we are sorry the guest did not adhere to it, but as soon as we heard it we contacted the room, and the guest.

2/10 很差

Samantha

家人同遊, 親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
This hotel is not nearly as good as I expected. There is mold growing in the shower/ bathtub. The bathroom is so small the the door nearly hits the toilet. There were no towels available when I asked for an extra one because the didn’t have any available in the pool room either. The freezer was disgusting, looked like someone spilled something all over and no one ever cleaned it up. There was dust on all the lamps like the room hasn’t been properly cleaned in a while. There is a door in my room that connects to the other room that someone is renting and I can just unlock the door and go in there room or vice versa. Very disappointed especially considering that this is a tourist town. You would think the hotels would be a little bit nicer.
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月14日的回應
Hello, we can look into the issues you had and figure out what happened as this is not how the rooms are suppose to be when our guests check in. The connecting door locks from both sides, so nobody can walk into the others room. For future anytime there is ever an issue with your room please let us know right away so we can correct it or move you rooms.

10/10 優異

Ronald

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location to local community
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月12日的回應
Thank you for staying with us, we are so happy you enjoyed your stay and hope you will be back soon.

10/10 優異

Aveon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月12日的回應
Thank you for leaving us feedback and staying with us. We appreciate your business.

10/10 優異

Curt

於 2024 年 3 月住了 2 晚
Eric 於 2024年4月7日的回應
Thank you for staying with us.

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Eric 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Stan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good value
於 2024 年 3 月住了 2 晚
Eric 於 2024年4月1日的回應
Thank you for staying with us we appreciate your feedback.

10/10 優異

Tony

於 2024 年 3 月住了 2 晚
Eric 於 2024年4月25日的回應
Thank you for staying with us, we appreciate the feedback as it helps us get better.

6/10 一般

crystal

讚好：整潔度
不滿：職員與服務
於 2024 年 3 月住了 2 晚
Eric 於 2024年3月24日的回應
Thank you for staying with us and leaving feedback so we can continue to get better.

6/10 一般

Steffen

伴侶同遊
讚好：職員與服務
The room was outdated, but it was the cheapest room around. Bed was comfortable, but the property felt old. It was good enough for a night of sleep, which is what we were looking for.
於 2024 年 3 月住了 1 晚
Eric 於 2024年3月24日的回應
Thank you for staying with us. The property was built in the late 80s. We have done numerous upgrades, and renovations, and will continue to do upgrades in the future. Thank you for your feedback.

8/10 不錯

Kristina

於 2024 年 3 月住了 2 晚
Eric 於 2024年4月7日的回應
Thank you for staying with us and providing feedback.

10/10 優異

Kristyn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Eric 於 2024年3月24日的回應
Thank you for staying with us and leaving feedback so we can continue to get better.

8/10 不錯

Jennifer

讚好：職員與服務、設施服務和住宿狀況
The bedding in my room had dark brown stains on them. It appeared to be makeup or some sort of dark food/drink. I felt uncomfortable and used my own blanket that I brought. Overall the rest of the room was fine.
於 2024 年 3 月住了 2 晚
Eric 於 2024年3月24日的回應
Thank you for staying with us. We are sorry about the bedding, we assure you it was clean. On very rare occasions these don't get pulled and discarded after wash is done and inspected. We will be sure to try to eliminate this issue. Thank you for bringing it to our attention.

6/10 一般

Crystal

讚好：整潔度
Parking was terrible for the size of the hotel. Room was nice, but there was a large children's party going on the weekend we stayed. That definitely affected our stay experience.
於 2024 年 3 月住了 2 晚
Eric 於 2024年4月1日的回應
Thank you for staying with us. We have the parking in the front and we also have parking in the back. We are able to accommodate a full 100 room sold out night with our parking, we are sorry if parking was affected during your stay.

6/10 一般

Allison

讚好：職員與服務和設施服務
The staff was friendly, but our room was dirty. Had not been vacuumed, broken curtain, drawers wouldn’t stay closed, hair on the shower walls and toilet paper was open and partially used. At least 50 people in the pool area with 30 kids running, pushing each other and no towels in site. Hotel was decent, but dirty. Wouldn’t stay again. Apart from all of this, the women working breakfast during our stay was wonderful! So sweet and friendly.
於 2024 年 3 月住了 2 晚
Eric 於 2024年4月1日的回應
Hello, I am sorry there was issues upon your stay. I will look into these issues, I never received any complaints upon your stay when looking back, for future if there is any issues please let us know right away so we can fix them immediately. If we don't know we cannot fix the issue.

8/10 不錯

Shelley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place. It was quiet at night . We didn’t have any issues.
於 2024 年 3 月住了 2 晚
Eric 於 2024年3月24日的回應
Thank you for staying with us. We appreciate your business and hope to see you back soon.

4/10 欠佳

Hannah

親子同遊
讚好：整潔度、職員與服務和住宿狀況
I stayed at this hotel about 3 years ago when my child was 1 or 2, it was difficult then due to no elevator, carrying all things baby and my own un and down stairs. But our stay was nice and quiet, we really didn’t spend much time there other than to sleep. This visit was definitely different! My son absolutely loved the pool, able to swim anywhere in the pool with his arm floaties since pool isn’t more than 5 ft deep. Goes from 3ft-5ft and it was also very clean. Public pools creep me out so that made me very happy. Our room didn’t have a shower curtain and the toilet didn’t work and the a/c, heat system didn’t work either. Of course I called the front desk and the lady helped me over the phone fix the a/c, heat system, the shower curtain I forgot to ask about but the toilet did get fixed, the following day. The room was clean enough and we slept very good. Thank you
於 2024 年 3 月住了 2 晚
Eric 於 2024年3月4日的回應
Thank you for staying with us, I am so glad we could fix your issues. I am terribly sorry you did have any issues but glad we could fix them. Did you mean to only give us a 2/5 stars? I just ask because it seems like you had an overall good stay with us but the score reflects as negative. We hope you will be back soon thank you

2/10 很差

Kristina

伴侶同遊
讚好：整潔度
不滿：職員與服務和設施服務
Worst stay ever we had no privacy we asked for a room away from noise and other people because they were rude and put us right next to laundry room
於 2024 年 1 月住了 1 晚
Eric 於 2024年3月1日的回應
Hello, thank you for staying with us. It looks like you booked a king room on the first floor. Our king rooms are down the hall by the laundry room. Most have been booked up with longer staying guests. I am not understanding the no privacy, all of our rooms are private, and our housekeeping do not enter the rooms during your stay unless it is every third day, and only upon request. As for the being away from other people, we cannot exclude people from being around you. We have the king wing down that hallway as well as some of our handicap accessible rooms, and most of those have been booked up with other guests. If you would like to clarify your review please give us a call directly and we would be happy to speak with you.

2/10 很差

Jean (Ferrysburg)

不滿：職員與服務
Treated poorly
於 2024 年 2 月住了 1 晚
Eric 於 2024年2月28日的回應
Hello, I am sorry you feel you were treated poorly. When we have a guest fraudulently try and pay for a room with a CLC card that was no longer active for well over a year we take that seriously. This was confirmed by front desk and upon reviewing the video of the interaction. Therefore because you tried to fraudulently scam us, we asked you to leave and did not want to conduct any further business with you. Hopefully this clears this matter up for you.

8/10 不錯

Nathaniel

家人同遊
讚好：職員與服務
於 2024 年 2 月住了 1 晚
Eric 於 2024年2月27日的回應
Thank you for staying with us.

2/10 很差

JaQuoia

家人同遊
不滿：職員與服務和客房舒適度
Staff were really rude. Very disrespectful towards paying customer
於 2024 年 2 月住了 1 晚
Eric 於 2024年2月4日的回應
Hello, I am sorry if you find staff was in any way disrespectful to you. However you left your room with trash, and food all over it, and frosting smashed into the carpet. There is chips and Food all throughout the carpet. Our staff now has to spend 2+ deep cleaning the room due to the state of how you left it. We understand messes can occur but you left the room absolutely filthy and disrespected the hotel. We did not provide you the room in the state you left it, and there was no concern by you as to who would have to pick it up. Our staff offers excellent customer service, and works very hard at their jobs and to make people feel appreciated. I do suggest that next time you rent a room to please consider the hard working employees that will have to clean your room and you are more conscientious of the mess you leave.

10/10 優異

Dan

多人同遊
讚好：職員與服務
Morning breakfast was AWESOME...and the older female with glasses...didnt get her name...kept food stocked, area clean and even chatted with guests! I told her eggs were cold...she stired them and offered to get me some fresh hot eggs and went above and beyond...in her customer service! Kudos to her...I will return to Baymont Grand Haven...because of HER!
於 2024 年 2 月住了 1 晚
Eric 於 2024年2月27日的回應
Thank you so much for staying with us. We are so glad you recognize our amazing staff. They go above and beyond and try so hard. We appreciate your business.

8/10 不錯

Vincent

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing stay, very loud but amazing stay.
Amazing stay but it was very loud. I could hear everything from my neighbors and the people above me made an insane amount of noise the whole two night stay. When I brought it up I was told it was maintenance which I totally understand. But it just kept going way after hours. Otherwise though this place is incredible and I couldn’t recommend it more. Amazing bang for your buck and the people who work there are super nice. Very good quality hotel with good food, a bank and a Walgreens within walking distance. Very nice room. Highly recommend this place.
於 2024 年 1 月住了 2 晚

2/10 很差

Christina (Livonia)

家人同遊
不滿：整潔度、設施服務和住宿狀況
The ceiling was peeling and you could tell there was water damage. We had stink bugs in our room. The hot tub was green and the chemicals were so strong they burnt our skin, nose and throat. When I went to the front desk they couldn’t help me they wrote down my complaint and said that there wasn’t a manager on duty either day of our stay.
於 2024 年 1 月住了 1 晚