外观

关于舒适套房的点评

2.5 out of 5
舒适套房
228 Lake Street, Grand Island, NE

点评

9.6

绝佳

10 分 - 超赞。255 条好评,共有 304 条点评" "
8 分 - 还可以。32 条好评,共有 304 条点评" "
6 分 - 一般。11 条好评,共有 304 条点评" "
4 分 - 很差。3 条好评,共有 304 条点评" "
2 分 - 糟糕。3 条好评,共有 304 条点评" "

9.8/10

清洁度

9.6/10

员工和服务

9.2/10

服务设施

9.8/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Jorge

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Siempre que paso por grand Island nos quedamos aqui
2024 年 5 月入住 1 晚

10/10 超赞

Charles F

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Sherri Andrews 于 2024年05月27日 的回复
Thank you for the wonderful 5/5 review regarding your recent stay at our Grand Island, Comfort Suites! We are delighted you enjoyed your visit with us! Please stop back and see us again in your future travels!

10/10 超赞

audrey

满意:清洁度、员工和服务、服务设施、住宿条件和设施
😊
2024 年 5 月入住 1 晚
Sherri Andrews 于 2024年05月24日 的回复
Thank you for completing a survey and review regarding your recent stay at our hotel. It is always a pleasure to receive positive input! Hope to see you again soon!

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Sherri Andrews 于 2024年05月16日 的回复
Thank you for your feedback regarding your recent stay at our hotel. We always love receiving positive input, and are happy to see that you enjoyed your visit with us. Hope to see you again very soon!

10/10 超赞

Kathy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Place! Spotless, comfortable and perfect for our overnight stay.
2024 年 5 月入住 1 晚
Sherri Andrews 于 2024年05月13日 的回复
Hello Kathy,Thank you for your wonderful compliments. It is a delight to hear that you enjoyed a clean and comfortable stay with us. We hope that you will stop and see us again in your future travels!

10/10 超赞

Shevonda

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property, everything was good. Friendly staff.
2024 年 5 月入住 1 晚
Sherri Andrews 于 2024年05月13日 的回复
Thank you Shevonda, for your very kind words regarding your recent stay at our Grand Island, Comfort Suites. We are happy to hear that everything met your expectations, as our guests satisfaction is important to us. Hope to have you stop back to see us again in the future!

10/10 超赞

Jerry D,Sugar City

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Sherri Andrews 于 2024年05月21日 的回复
Thank you for taking the time complete our survey regarding your recent stay at our hotel. We always appreciate positive input, and truly hope you will stop back again and see us again!

10/10 超赞

Cesar

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Sherri Andrews 于 2024年05月6日 的回复
Hello Cesar,Thank you for taking your time to leave a review regarding your recent visit at our Grand Island, Comfort Suites. Your positive feedback is very much appreciated. Hope to have you stay with us again soon!

10/10 超赞

Misty

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property, clean and new. Good location.
2024 年 5 月入住 1 晚

2/10 糟糕

Kim

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Late on confirming reservation/ 5 calls so far to cancel
2024 年 4 月入住 1 晚
Sherri Andrews 于 2024年04月27日 的回复
Hello Kim,We spoke to you about cancelling your reservation but explained the terms and conditions. You made the reservations through Expedia, and they were to contact us to let us know what they would like to do regarding a refund. We never heard back from Expedia. Sorry for your problematic experience. We will provide a refund to Expedia if they call us letting us know they are allowing a refund for you, as you had paid Expedia for your stay.

10/10 超赞

Thomas

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Looks brand new! Rooms are extremely large clean and comfortable
2024 年 4 月入住 1 晚
Sherri Andrews 于 2024年04月23日 的回复
Hello Thomas,Thank you for the wonderful compliments regarding your recent stay at our Grand Island, Comfort Suites! We are thrilled to hear that you enjoyed your recent visit with us. Hope you will choose to stop back and see us again if you get the opportunity!

8/10 还可以

Amy,Gothenburg

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sherri Andrews 于 2024年04月23日 的回复
Thank you Amy, for taking the time to leave us your feedback regarding your recent stay at our hotel. We sincerely hope that you enjoyed your visit, and will stop and see us again very soon!

10/10 超赞

Christine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay, very clean, highly reccomend
2024 年 3 月入住 1 晚
Sherri Andrews 于 2024年04月11日 的回复
Hello Christine,Thank you for your positive feedback. It is always a pleasure to hear that our guests enjoyed a clean and comfortable stay with us. Your recommendation to other travelers is very much appreciated! Hope to see you again soon!

10/10 超赞

Marc,Omaha

2024 年 4 月入住 1 晚

8/10 还可以

Cassie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Sherri Andrews 于 2024年04月7日 的回复
Hello Cassie,We appreciate your feedback. Hope you enjoyed your recent stay with us, and that you will choose to visit us again if your travels bring you back our way!

10/10 超赞

Sheryl

满意:清洁度、员工和服务、住宿条件和设施
Great place!
2024 年 3 月入住 2 晚
Sherri Andrews 于 2024年04月9日 的回复
Hello Sheryl,We appreciate your positive feedback regarding your recent stay at our Comfort Suites. We are delighted to hear that you enjoyed your visit with us and hope you will stop back and see us the next time your travels bring you back our way! Best Regards

10/10 超赞

Erin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a great new property that's clean convenient and comfortable.
2024 年 3 月入住 1 晚
Sherri Andrews 于 2024年04月9日 的回复
Hello Erin,Thank you for your wonderful compliments regarding your stay at our hotel. We are always happy to hear that our guests had a clean and comfortable visit with us! Hope to have you return if your travels bring you our way in the future!

10/10 超赞

AMBER

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. Very nice staff. Breakfast needed a little work but otherwise great hotel!
2024 年 3 月入住 2 晚

10/10 超赞

Amanda

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was clean. Staff was helpful and polite. We stayed during a busy weekend, but you wouldn’t have know by how clean it was.
2024 年 3 月入住 2 晚
Sherri Andrews 于 2024年03月18日 的回复
Hello Amanda,We are delighted to hear that you enjoyed staying with us this past weekend! Your compliments are very much appreciated, as we strive to provide our guests with a clean and comfortable hotel experience. Hope we will see you again soon!

10/10 超赞

Aleisha

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were there for wrestling and they allowed kids to have fun. If kids were being rowdy they approached and asked nicely if we would mind taking care of it, which of course we did. Appreciated how they weren’t rude about it. Allowed parents to be in the lobby at night and also if we got rowdy they approached in a respectful manner versus getting angry and rude.
2024 年 3 月入住 2 晚

10/10 超赞

Tom

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Sherri Andrews 于 2024年03月14日 的回复
Thank you Tom for choosing to stay with us at our Grand Island, Comfort Suites. We are pleased to see that your visit was a success. Hope to see you again soon!

10/10 超赞

Amy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Chantel was the staff that checked us in and was extremely friendly, knowledgeable about the area and welcoming!
2024 年 3 月入住 1 晚
Sherri Andrews 于 2024年03月11日 的回复
Thank you Amy for your kind compliments! We agree with you. Chantel is truly a great asset to our front desk team! It is nice to hear that she took good care of you while you stayed with us. Hope to have you back if your travels bring you our way in the future!

10/10 超赞

Trent

2024 年 3 月入住 3 晚
Sherri Andrews 于 2024年03月12日 的回复
Hello Trent,Thank you for taking time out of your day to leave us this wonderful 5/5 review. We are pleased that you enjoyed your stay with us! Hope you will stop and see us again soon!

10/10 超赞

Susan,Broomfield

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
We stayed in a handicapped accessible room per request. I figured there would be a zero entry shower, but it was a regular sized tub with grab bars and a flip down seat. Outside of the bathroom area was the vanity area which was not at wheelchair level. But the strangest thing was that the lights to the bathroom and vanity area were on the same switch. So if you had to get up during the night and turn on the bathroom light, the whole room was illuminated. Otherwise a very nice facility. Clean, well kept, friendly staff, decent breakfast.
2024 年 3 月入住 2 晚

10/10 超赞

Michelle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean
2024 年 3 月入住 1 晚
Sherri Andrews 于 2024年03月11日 的回复
Hello Michelle,Thank you for taking time out of your day to leave a review regarding your recent stay at our Grand Island, Comfort Suites. We are always happy to hear that our guests enjoyed a clean and comfortable visit with us. Hope you will choose to return to see us again if you travel back our way!

10/10 超赞

Trent

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The only thing I didn’t like about this hotel is breakfast hours were pretty late and they didn’t have grab-and-go items for early risers.
2024 年 2 月入住 2 晚
Sherri Andrews 于 2024年02月27日 的回复
Hi Trent,Thank you for your feedback regarding your recent stay with us. Sorry you were disappointed about our breakfast hours. If you stop back we always offer to go breakfast bags kept cold in our market place refrigerator. They are available 24/7. Hope you will choose to return. We would love the chance to host you again. Best Regards!

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel was in great shape, looked new and the bed was super comfortable.
2024 年 2 月入住 1 晚
Sherri Andrews 于 2024年02月27日 的回复
Thank you for your kind compliments regarding your recent stay with us. We are happy to hear that you enjoyed a comfortable stay with us! Hope to see you again very soon!

10/10 超赞

Cristin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Sherri Andrews 于 2024年02月23日 的回复
Hello Cristin,Thank you for taking time out of your day to complete this survey regarding your recent stay at our hotel. We are pleased to see that you enjoyed your visit. Hope to see you again soon!

6/10 一般

真实旅客

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
Clean but unprepared
I cannot understand why a room booked for five people does not have bedding and towels for five people. Hotel was clean, and breakfast was good.
2024 年 2 月入住 1 晚
Sherri Andrews 于 2024年02月20日 的回复
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your stay in any way. Our apologies for the inconvenience of having to retrieve extra bedding and towels for your room. Hope that overall you enjoyed your stay with us. We Look forward to making progress to your future stay!

10/10 超赞

Paul

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and updated. Nice showers.
2024 年 2 月入住 1 晚
Sherri Andrews 于 2024年02月27日 的回复
Hello Paul,Thank you for your kind comments regarding your recent stay with us. We are pleased to hear that you enjoyed a clean and comfortable visit with us! Hope to see you again soon!

10/10 超赞

Milton

2024 年 2 月入住 1 晚

8/10 还可以

Mary Beth

满意:清洁度、员工和服务、住宿条件和设施
Please add another treadmill to the fitness room.
2024 年 2 月入住 1 晚

10/10 超赞

Richard,Omaha

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stopped at Comfort Suites as we were driving across I80 through Nebraska. The property was a few miles north of the interstate, but reasonably convenient. It was clean and comfortable, although the parking lot still had some snow and was slippery in the morning.
2024 年 1 月入住 1 晚
Sherri Andrews 于 2024年02月27日 的回复
Thank you Richard,We appreciate your kind words regarding your recent stay at our Grand Island, Comfort Suites! We are pleased to hear that you found our hotel was conveniently located and was clean and comfortable as well! We sincerely hope you will stop back and see us again in your future travels. Best Regards!

8/10 还可以

Toninette,Lincoln

满意:住宿条件和设施,清洁度
2024 年 1 月入住 2 晚

10/10 超赞

Amanda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay, breakfast was a little to be desired. Hot tub was very small and one family dominated it the entire hour we were in pool area
2024 年 1 月入住 2 晚
Sherri Andrews 于 2024年01月29日 的回复
Hello Amanda, Thank you for your feedback. We are happy to hear that overall you had a nice stay at our hotel. I am sorry to hear that our breakfast and pool and hot tub were a disappointment for you. We hope that you will stop back and give us another chance to win you over.Best regards,

10/10 超赞

Isaiah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Sherri Andrews 于 2024年01月26日 的回复
Thank you Isaiah, for your wonderful feedback. We very much appreciate the perfect score you provided. So glad you had a pleasant stay with us! Hope to have the opportunity to welcome you back soon!

10/10 超赞

James

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay
We’ve stayed in a lot of hotels - this experience was one of the best ever. Great breakfast, wonderful people and super accommodating!
2024 年 1 月入住 1 晚
Sherri Andrews 于 2024年01月26日 的回复
Hello James,Thank you for all of your wonderful compliments regarding your recent stay at our hotel. We are very happy to hear that you enjoyed your recent hotel experience with us, and hope to have you stop back to see us again soon!

10/10 超赞

Jon

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel nice staff priced high but better then their competitors
2024 年 1 月入住 1 晚
Sherri Andrews 于 2024年01月26日 的回复
Hello Jon,Thank you for choosing to stay at our Grand Island, Comfort Suites. We are happy to hear that our staff impressed you, and that you enjoyed your recent visit with us. We hope that you will stop back and see us again in your future travels!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to stop overnight
2024 年 1 月入住 1 晚

10/10 超赞

Kathy J

2024 年 1 月入住 1 晚
Sherri Andrews 于 2024年01月20日 的回复
Thank you Kathy, for your feedback. We appreciate your wonderful 10/10 rating regarding your recent stay with us!Hope to see you again soon. We would love the opportunity to welcome you back!

10/10 超赞

Scott

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sherri Andrews 于 2024年01月16日 的回复
Thank you for choosing to stay with us Scott. We very much appreciate your feedback. Your score shows us that you enjoyed your experience with us. Hope to see you again soon!

8/10 还可以

Rebecca

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sherri Andrews 于 2024年01月16日 的回复
Hello Rebecca,Thank you for staying at our hotel. We appreciate and value your feedback! We hope to see you again soon!

10/10 超赞

Billi

2024 年 1 月入住 1 晚
Sherri Andrews 于 2024年01月20日 的回复
Hello Billi,We are delighted that your recent stay at our Comfort Suites, Grand Island was a success! Hope to see you again soon!

10/10 超赞

trenton

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in great breakfast options
2024 年 1 月入住 1 晚
Sherri Andrews 于 2024年01月16日 的回复
Hello Trenton,We are delighted that you enjoyed your stay with us. Glad to hear that your check in was easy, and that you liked the breakfast choices we offer. Hope you will stop back and see us again soon!

10/10 超赞

Edwin,Sioux City

2023 年 12 月入住 2 晚
Sherri Andrews 于 2024年01月16日 的回复
Hello Edwin,Thank you for choosing our Comfort Suites for your recent stay in Grand Island. We appreciate your 5/5 rating and look forward to having you back again!

10/10 超赞

Kirstie

2023 年 12 月入住 1 晚

10/10 超赞

Cameron

2023 年 12 月入住 1 晚
Sherri Andrews 于 2024年01月20日 的回复
Thank you for choosing our Comfort Suites for your recent stay in Grand Island! We appreciate your 5/5 rating and look forward to seeing you again!

8/10 还可以

Linda

2023 年 12 月入住 1 晚
Sherri Andrews 于 2024年01月16日 的回复
Hello Linda,Thanks for staying with us. We appreciate your valuable input. Hope you will choose to stay with us again soon!

6/10 一般

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Potentially a good stay
Hotel was very clean and comfortable bed. They need proper pillows though. Very uncomfortable. Room was a little noisy too from outside and adjoining rooms. Need thicker walls.
2023 年 12 月入住 1 晚
Sherri Andrews 于 2023年12月23日 的回复
Thank you for your feedback. We are happy to hear that you enjoyed a clean and comfortable stay. Sorry to hear that the pillows we provided were not to your liking, and that the room was noisy. We will use your input to make improvements for our future guest's experience. Hope to see you again soon!

2/10 糟糕

Macy

满意:清洁度
we were there for 1 night . when we went to check in we got a room when we got up there it was someone else room we walked into their things . told the lady the we got a different room only to have the keys not to work had to set in the hallway for 30 min . we finally ended up with a 3 room 1:45 after getting there lady told us we would receive a discount due to the issue and we said okay but since we paid infull on here no discount. but it don’t get back the time of trying to get a room with a really tired 10 month old baby .
2023 年 12 月入住 1 晚
Sherri Andrews 于 2023年12月20日 的回复
Hello Macy,Thank you for your feedback regarding your recent stay. Our guest satisfaction is very important to us. We apologize for the inconveniences you experienced as our guests. We will make every effort to to ensure that these issues will not persist. We hope you will return and give us a chance to provide you with the best travel experience possible. Sincerely