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关于大激流城机场公寓式酒店的点评

3 out of 5
大激流城机场公寓式酒店
4443 28th Street SE, Grand Rapids, MI

点评

9.4

绝佳

10 分 - 超赞。379 条好评，共有 482 条点评" "
8 分 - 还可以。78 条好评，共有 482 条点评" "
6 分 - 一般。12 条好评，共有 482 条点评" "
4 分 - 很差。5 条好评，共有 482 条点评" "
2 分 - 糟糕。8 条好评，共有 482 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.2/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Cathy

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Nice staff
2024 年 5 月入住 3 晚

6/10 一般

Fayeth

2024 年 4 月入住 1 晚

10/10 超赞

JOSEPH

2024 年 4 月入住 1 晚

10/10 超赞

Gregory，Burton

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Andrea

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Cassandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is my second time staying at this property and am pleased to say that the property is still clean, staff are very polite and friendly and the breakfast has a wide range of selections.
2024 年 1 月入住 1 晚

8/10 还可以

Greg

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, well maintained. Underrated.
2024 年 1 月入住 1 晚

10/10 超赞

Jamie

满意：住宿条件和设施，清洁度

10/10 超赞

Jolene

2024 年 1 月入住 1 晚

10/10 超赞

Jeffrey

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
Staff at check in was fabulous. Breakfast perfect. Bery clean and great suite.
2024 年 1 月入住 1 晚

10/10 超赞

Nikita

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Matthew

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, clean room w/ plenty of space.
2023 年 12 月入住 1 晚

10/10 超赞

Kathy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dog friendly
2 week stay with my dog Very dog friendly, they knew my dogs name before I left and he adored them. They also have a walking area for the dogs. Housekeeping was great and room was super clean Breakfast was good each morning Pool could have been a few degrees warmer but it wasn’t so cold you didn’t want to get in. Great stay and I’ll definitely be back
2023 年 12 月入住 11 晚

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved that I felt welcomed from the very beginning, everyone was really nice and they had no problem answering questions I had.

10/10 超赞

Cheryl

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was incredible- especially Mario!!!
2023 年 11 月入住 2 晚
Kristi 于 2023年11月30日 的回复
Hello Cheryl,Thank you for taking the time to leave feedback. I agree out staff is incredible! We hope to see you again soon.

10/10 超赞

Ashlee

2023 年 11 月入住 3 晚

10/10 超赞

Kendra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All of the staff that we encountered were very friendly!
2023 年 11 月入住 1 晚
Kristi 于 2023年11月30日 的回复
Hello Kendra,Thank you for taking the time to leave feedback. I agree we have some of the friendliest staff. We hope to see you again soon.

10/10 超赞

Camy

2023 年 11 月入住 1 晚
Kristi 于 2023年11月30日 的回复
Hello Camy,We are delighted to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 超赞

Jolene

2023 年 10 月入住 1 晚
Kristi 于 2023年11月30日 的回复
Hello Jolene,We are happy you enjoyed your stay with us. We hope to see you again soon.

10/10 超赞

Jean

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was really friendly, love the rooms nice and clean. In addition the morning breakfast 👍👍👍
2023 年 10 月入住 2 晚
Kristi 于 2023年11月30日 的回复
Hello Jean,Thank you for taking the time to leave your comments. I am delighted to hear you enjoyed your stay with us and our complimentary breakfast. We hope to see you again soon.

10/10 超赞

Jolene

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Kristi 于 2023年11月30日 的回复
Hello Jolene,Thank you again for leave feedback. We truly appreciate you choosing to stay with us and hope to see you again soon.

10/10 超赞

Patrick

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 6 晚
Kristi 于 2023年11月30日 的回复
Hello Patrick,Thank you for taking the time to leave feedback. We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Kristi 于 2023年11月30日 的回复
Hello Anonymous,Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay with us. We hope to see you again soon.

8/10 还可以

William

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Just fine.
2023 年 9 月入住 4 晚
Kristi 于 2023年11月30日 的回复
Hello William,Thank you for taking the time to leave feedback. We are happy to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 超赞

Barbara K.

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Kristi 于 2023年11月30日 的回复
Hello Barbara K,We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 超赞

Michael

2023 年 9 月入住 1 晚
Kristi 于 2023年11月30日 的回复
Hello Michael,Thank you for taking the time to leave feedback. We are happy you enjoyed your stay with us. We hope to see you again soon.

10/10 超赞

Brenda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hosted by a rock star!
It was amazing to come back, after a year, and see Mario's smiling face at check-in. It felt like a homecoming. He is an incredible host and after a couple glasses of wine with other women at the bar (who were equally fond of Mario) I returned to room for a lovely nights sleep on crisp sheets in a very comfortable room. This is, and will remain, my GRR hotel.
2023 年 9 月入住 1 晚

10/10 超赞

Stephanie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

10/10 超赞

Graeme

商务旅客
You could live in these rooms! But, they need better signage
2023 年 9 月入住 1 晚

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

Julia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Kristi Beauchamp, Assistant General Manager 于 2023年09月20日 的回复
Julia, Thank you for taking the time to leave feedback. We are happy to hear that your stay was enjoyable. We hope to welcome you again soon.

2/10 糟糕

Jesse，WestHartford

商务旅客
不满意：员工和服务
This location advertises shuttle to airport service. Which they don’t actually tell you at checkin. Which makes for some awkward conversation and a wait for an Uber the morning you need to get to the airport.
2023 年 9 月入住 1 晚
Kristi Beauchamp, Assistant General Manager 于 2023年09月17日 的回复
Jesse, I apologize we did not meet your expectations. We do offer transportation to the airport which can be arranged ahead of time. We hope to see you again soon.

10/10 超赞

Daniel

2023 年 9 月入住 1 晚
Kristi Beauchamp, Assistant General Manager 于 2023年09月17日 的回复
Daniel, Thank you for taking the time to leave feedback. We value your input. We hope to see you again soon

10/10 超赞

Anthony，Tiffin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I travel a lot for work and personal and I must say, Mario is one of if not the most personable front desk attendants I have ever had the pleasure of meeting. I would book this location again without thought for that reason alone. The rooms are great, location is great depending on what you are looking for. Overall a great hotel for a reasonable price.
2023 年 9 月入住 3 晚
Kristi Beauchamp, Assistant General Manager 于 2023年09月7日 的回复
Anthony, thank you for taking the time to give feedback. We are happy to hear your stay was enjoyable. I am glad you had the pleasure of meeting Mario. We hope to see you again in the near future.

10/10 超赞

Lara

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Went with family: smelled off in room and air conditioning was very loud when came on. But room was clean and beds comfortable. Staff was super friendly. Nice hot breakfast. Nice pool: no hot tub. Overall: would stay again
2023 年 8 月入住 1 晚
Kristi Beauchamp, Assistant General Manager 于 2023年09月3日 的回复
Lara, We strive to have every stay exceptional. I am sorry to hear we did not meet that expectation. We will be looking into the smell and loud air conditioning. We hope you will give us the opportunity to show what exceptional service we can give.

10/10 超赞

Carol

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mario, Andrew and housekeeper Cookie were great.
2023 年 8 月入住 9 晚
Kristi Beauchamp, Assistant General Manager 于 2023年09月3日 的回复
Carol, Thank you for taking the time to give feedback. We are glad you had a wonderful stay and our staff was exceptional! We look forward to seeing you again soon.

10/10 超赞

Erin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant convenient stay before an early AM flight. Nice room and facilities.
2023 年 8 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月14日 的回复
Erin, Thank you for taking the time to leave feedback. We are happy to hear you had a wonderful stay. We hope to see you again soon.

8/10 还可以

Victoria

满意：清洁度、员工和服务、服务设施
It was difficult to locate the property. Just a little bit of information on the website would’ve helped. The TV would only turn on or off so we could only watch the channel advertising the property. The phone didn’t work at all so I could not call down to the front desk to get assistance.
2023 年 7 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Victoria, We strive for excellence with every stay. We apologize we did not meet your expectations. I have discussed the TV and phone issues with our maintenance team. I hope you give us the opportunity to meet your expectations on your next visit.

10/10 超赞

Collette

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything. Wished for a hot tub.
2023 年 7 月入住 2 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Collette, I am glad you loved everything. Not having a hot tub is a Marriott standard for our property. We hope to see you on your next visit to Grand Rapids.

10/10 超赞

Cassandra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff onsite were very courteous and friendly. The room itself is fantastic, a big space with an adequate kitchen. We took advantage of the free hot breakfasts and the pool. The hotel was very clean, as indicated by many reviews.
2023 年 7 月入住 2 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Cassandra, I am happy you enjoyed your stay and had a great breakfast. We strive to keep the property very clean and we are glad you noticed. We look forward to having you visit us again soon.

10/10 超赞

Arnell

满意：清洁度、员工和服务、住宿条件和设施
Great stay with wonderful staff
2023 年 7 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Arnell, I am happy to hear you had a great stay and enjoyed our fantastic staff. We hope to see you again soon.

8/10 还可以

Lily

满意：员工和服务，清洁度
Finding this property was kinda difficult, they need a sign or something on the building to show it’s the hotel. It was good for a one night stay and was pretty clean.
2023 年 7 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Lily, Thank you for your feedback. We have installed a new sign since your visit. We hope this makes finding our property easier for all of our guest. I am glad you enjoyed your visit. We look forward to seeing you again soon.

10/10 超赞

Marisiah

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I had stayed here previously and absolutely loved the Jacuzzi..I was so sad to see it had been removed :( but my stay was great!! All of the staff were very friendly! Hotel was SUPER CLEAN!
2023 年 7 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Marisiah, The removal of the jacuzzi was a Marriott decision. I definitely understand how enjoyable the jacuzzi can be. We are glad you had a wonderful stay even so. We look forward to your next visit with us.

10/10 超赞

Judy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 6 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Judy, Thank you for your excellent rating. We look forward to your next visit.

10/10 超赞

Nikita

与配偶出行, 商务旅客
满意：住宿条件和设施
The staff is amazing and accommodating!
2023 年 7 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Nikita, I am glad you enjoyed our staff. We have some of the best staff I have ever had the pleasure to work with. We look forward to your next visit with us.

10/10 超赞

Sara

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Welcoming
One of the most friendly welcomes I have ever had checking into a hotel.
2023 年 7 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Sara, I am glad you enjoyed your welcome. We have a very welcoming and friendly staff. We look forward to your next visit.

10/10 超赞

Jessica

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Staff was extremely nice. Quite area with shopping close by. Hotel was clean
2023 年 7 月入住 2 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Jessica, Thank you for your feedback. We are happy to hear you had a wonderful stay. We look forward to seeing you on your next visit.

10/10 超赞

laura

与家人出行
Nice Hotel with Friendly Staff, clean room, great breakfast
2023 年 7 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Laura, I am happy to hear you had a great stay with us and enjoyed the staff and the breakfast. We look forward to seeing you again on your next visit.

10/10 超赞

Gloria

与家人出行
满意：员工和服务，清洁度
Beautiful hotel. Great location and super clean!
2023 年 7 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Hello Gloria, I am happy to hear your stay was excellent. We look forward to your next visit.

10/10 超赞

Sarah

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Very clean and nice. Will be back.
2023 年 6 月入住 1 晚
Kristi Beauchamp, Assistant Manager 于 2023年08月7日 的回复
Sarah, Thank you for your feedback. We strive for excellence in every stay. I am glad your stay was great. We look forward to having you with us again soon,