Grayslake Hotel with Pool

"Property is clean-ish and was convenient to family nearby. Used the laundry facilities--but only one washer and dryer. Had to get up real early to avoid laundry room backup. Breakfast was OK. Housekeeping didn't change sheets for the 6 days we stayed there."

"Terribly dirty. Booked this room based on positive reviews, but I think those must be made by the hotel. Overall carpet needs to be cleaned or replaced. Put room was ok, but bathroom had hair on toilet and stains on wall/door. The water in bathroom ran clear but the kitchenette water was so murky I thought my kids were playing a prank. Staff seemed to not be concerned. We booked with a bottle of wine guaranteed and did not receive it. Cookies that were raved about were inedible. Breakfast as ok. Pool will accolade one family at a time. Really unsure what all the positive reviews are based on, if we received an off room the staff had zero inclination to fix it. "

"Parking $$$$"

"Staff was friendly. Room was clean. It smelled funny in the hallways but over all it was a good nights stay."

"Dod not have housekeeping for 2 days of our 3 day stay. Had to call each day"

"The breakfast was great. The staff were polite "

"Average "

"No one at the front desk when we arrived. Only one elevator working. ALL the ice machines on every floor were out of order. Front desk told us to go to the adjacent restaurant to ask. They did not seem too thrilled. I’ve gone here before and it wasn’t that bad. It seemed more rundown than before. It wasn’t beachfront property to begin with but at least some upkeep would be nice. It seemed light and bright in the lobby but once you went to your room it was a sketchy looking hallway. Reno is certainly needed SOON! "

"Very assessable to everything. Staff is nice and everything is always kept clean. "