大堂

关于品质酒店的点评

2.5 out of 5
品质酒店
2200 S Court Street, Grayville, IL

点评

7.8

还可以

10 分 - 超赞。28 条好评,共有 61 条点评" "
8 分 - 还可以。15 条好评,共有 61 条点评" "
6 分 - 一般。5 条好评,共有 61 条点评" "
4 分 - 很差。6 条好评,共有 61 条点评" "
2 分 - 糟糕。7 条好评,共有 61 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

6.0/10

服务设施

7.6/10

住宿条件和设施

6.6/10

环保

点评

4/10 很差

Michael

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Mad sketchy yo! However we did not have anything happen to us so glory to God.
2024 年 4 月入住 1 晚
Manager 于 2024年04月25日 的回复
Hello Michael, We appreciate you taking the time to share your experience with us. Your safety and comfort are our top priorities, and we're glad to hear that your stay was incident-free. Should there be anything we can do to elevate your future visits, please do not hesitate to reach out to us directly.

8/10 还可以

Monica,Streamwood

2024 年 4 月入住 1 晚
Manager 于 2024年05月1日 的回复
Hello Monica, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 一般

Mark

2024 年 4 月入住 1 晚
Manager 于 2024年04月25日 的回复
Hello Mark, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, please don't hesitate to reach out to us directly. We value your insights to enhance our services for all our guests.

4/10 很差

James

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Manager 于 2024年02月9日 的回复
Hello James,We appreciate you choosing to stay with us and we're sorry to hear that your experience did not meet your expectations. We value your feedback and would encourage you to reach out to us directly so we can address any specific issues you encountered during your stay. We look forward to the opportunity to make it right for you in the future.

8/10 还可以

Peter

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight Stay
This was an overnight stop during a trip to West Virginia. The location was easy to find right off of I-64, the room was clean, comfortable and the check-in staff was very friendly and professional.
2023 年 12 月入住 1 晚
Manager 于 2024年01月27日 的回复
Hello Peter,Thank you for choosing our hotel for your overnight stop during your West Virginia trip. We're delighted to hear that you found our location convenient and that our room was clean and comfortable. We're also pleased that our check-in staff provided you with friendly and professional service. We appreciate your feedback and hope to welcome you back in the future.

2/10 糟糕

Lacy

This just goes to show that Expedia does not know what the h*** they are doing. I had to cancel the trip. Because they don't take debit even though they charged in my debt. And I had to get ahold of my bank to reverse the charges. So I would have given this an excellent review if I was there. But I'm actually so in Florida because Expedia are idiots. Rude and unhelpful idiots, i'd email them and called them. And they still can't seem to get it through their thick skull. What a joke.
2023 年 11 月入住 1 晚
Manager 于 2023年11月12日 的回复
Hello Lacy,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your booking process. As an online guest relations specialist, it's important that we assist you in the best way possible. We encourage you to contact Expedia directly to discuss your concerns and find a suitable resolution. Your satisfaction is important to us, and we hope your future travel experiences are more positive.

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Manager 于 2023年10月24日 的回复
Dear Guest,Thank you for your positive rating! We appreciate your kind feedback and hope to welcome you back soon for another exceptional experience at our hotel.

10/10 超赞

Mark

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was nice and comfortable. The facility looked dated. It probably was quite the happening place in its time. There is a bar there with a limited menu. The bartender was nice and served us food even though it was 9 p.m.
2023 年 10 月入住 1 晚
Manager 于 2023年10月11日 的回复
Hello Mark,Thank you for sharing this experience with us. We truly value you feedback with regards to our room and comments about our facility. We hope you will return so that we can provide you an even superior experience.

6/10 一般

Heidi

Older hotel in OK a condition - card key in door was hit or miss at times
2023 年 9 月入住 2 晚
Manager 于 2023年09月26日 的回复
Hello Heidi,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 超赞

Crystal

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms and beds were comfortable and quiet the staff in the hotel and bar were extremely friendly
2023 年 8 月入住 2 晚
Manager 于 2023年09月2日 的回复
Hello Crystal,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 超赞

Matt

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚
Manager 于 2023年09月2日 的回复
Hello Matt,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 还可以

Lisa

与配偶出行
满意:员工和服务,清洁度
Staff very helpful
2023 年 7 月入住 2 晚
Manager 于 2023年07月26日 的回复
Hi Lisa,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

6/10 一般

Barbara

满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
DON'T HAVE A DISABILITY!
Room was clean but was supposed to be accessible for those who have a disability. NO GRAB BAR AND NO SHOWER BENCH IN THE TUB!! Really?Also, no hangers and no facial tissue. My husband had to wait until our next hotel to get a shower. Disappointing.
2023 年 7 月入住 1 晚
Manager 于 2023年07月16日 的回复
Hello Barbara,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our shower and your comments about our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 很差

Sophia

满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Less than hoped
Noie from AC. I had to turn it off to get to sleep.
2023 年 7 月入住 1 晚
Manager 于 2023年07月15日 的回复
Hello Sophia,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 超赞

Daniel

与配偶出行
满意:清洁度
The breakfast was limited.
2023 年 7 月入住 1 晚
Manager 于 2023年07月11日 的回复
Hello Daniel,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our breakfast. We hope to see you again in the future.

4/10 很差

真实旅客

不满意:员工和服务、住宿条件和设施、客房舒适度
It’s called Quality Inn, but quality it ain’t
The good part was the room was kinda clean. The bad part was the entire place was badly run down. There were random stacks of cardboard boxes in the lobby, there was a carpet zip tied to the railing on the stairs, and alarmingly enough the door of our room was badly cracked near the deadbolt. The super 8 across the street was far better looking, at least from the outside. There was a sign by the doors leading to the halls stating that a room key was required to access the hallway or stairway, but the lock was not functional. This place is the jank motel. If the price is right and that’s what you’re looking for this is your place. You will not however find quality within.
2023 年 4 月入住 1 晚
Manager 于 2023年05月2日 的回复
Dear Guest,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our price as well as our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 糟糕

Amy

带宠物出行, 与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had booked & paid for 1 room with king bed for 2 nights. (4/14/23 & 4/15/23) However, after watching cockroaches climb on our clothes & run across the bathroom floor that first night I was CREEPED OUT! But, it was late & husband was already asleep, so i decided to stay that first night. When I got into bed I noticed something on the floor next to where I was to sleep. IT WAS A BUG TRAP FULL OF COCKROACHES & MISC BUGS!! I could not sleep!! We left in the morning (4/15) to attend my nephew's Celebration of Life memorial. After we returned to the hotel I went to the office to get a refund on the 2nd night (4/15/23) The hotel clerk refused to give me a refund! He offered to move us to another room, but I refused due to cockroack infestation!! He told me I would have to contact Expedia for a refund. SO, HERE I AM DEMANDING A REFUND ON THE 2ND NIGHT SINCE WE NEVER STAYED AFTER OUR RUN-IN WITH ALL THE ROACHES!
2023 年 4 月入住 2 晚
Manager 于 2023年04月19日 的回复
Hello Amy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 很差

真实旅客

商务旅客
不满意:清洁度、住宿条件和设施、客房舒适度
Kinda gross
Was having the roof worked on so kinda noisy. Hotel was kinda dirty. And the breakfast offered was some prepackaged pastries or over ripe fruit. I wouldn’t recommend this hotel.
2023 年 3 月入住 4 晚
Manager 于 2023年03月29日 的回复
Hello Guest, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

6/10 一般

Jennifer

与家人出行
满意:员工和服务,清洁度
The property was not what we were expecting. There was very little dining available in the area. The hallway was smelled very strong of Lysol. The room was clean and quiet. The staff was very nice.
2022 年 8 月入住 1 晚
Manager 于 2022年09月7日 的回复
Hello Jennifer, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 超赞

John

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place. Clean and comfortable
2022 年 1 月入住 1 晚
Manager 于 2022年01月22日 的回复
Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 超赞

Mary

2021 年 12 月入住 1 晚
Manager 于 2021年12月16日 的回复
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 糟糕

Ramon

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚
Manager 于 2021年07月25日 的回复
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 还可以

Sharon

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
RV hotel travel
We were on a 9-week cross country road trip in our RV. Our travel plan got interrupted and I wanted a hotel room. I was really looking for a hot soaking bath but their water gets hot in the morning.. not at night. The hotel is very nice.
2021 年 6 月入住 1 晚
Manager 于 2021年07月4日 的回复
Know that your voice is of tremendous importance to us and we value your comments about our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
No complaints. Good place to stay
2021 年 6 月入住 1 晚
Manager 于 2021年07月3日 的回复
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 还可以

Erin

满意:客房舒适度,员工和服务
2021 年 4 月入住 1 晚
Manager 于 2021年06月14日 的回复
It was our privilege to earn your business and we hope to host you again on your next trip.,

2/10 糟糕

Rhonda

2021 年 6 月入住 1 晚
Manager 于 2021年06月10日 的回复
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

2/10 糟糕

真实旅客

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
When you first walk in strong odors. Room was not clean daily only until I complained at the front desk each day after 6 PM. The icing on the cake was on the last full stay last day, after asking the for the room to be cleaned early. the room was partially finished being cleaned the room door was left unsecure. There was no sign of anybody cleaning anymore rooms at 9 PM. When I complained again the front desk they just didn't seem to care.
2021 年 6 月入住 4 晚
Manager 于 2021年06月10日 的回复
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was in clean Staff I had rung bell after stand there waiting for home talking about personal business I spoke and said hello he said wait a minute. Not friendly wished I would of stayed some where else rooms smelled bad.
2021 年 5 月入住 1 晚
Manager 于 2021年05月31日 的回复
Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

10/10 超赞

Josh

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
Hotel was nice and clean. Seemed fresh like it has been fixed up recently
2021 年 5 月入住 1 晚
Manager 于 2021年05月28日 的回复
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to someday have another opportunity to host your stay.

10/10 超赞

Aimee

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worth it traveling
We were very pleased in every aspectic. Friendly, clean, great location to interstate, gas stations and food.
2021 年 5 月入住 1 晚
Manager 于 2021年05月10日 的回复
Thank you for sharing this honest review and feedback about our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 超赞

Lexie

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 4 晚
Manager 于 2021年05月4日 的回复
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 超赞

Darcee

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was brand new, friendly staff, quite, and best of all they allowed my dogs.
2021 年 4 月入住 2 晚
Manager 于 2021年05月3日 的回复
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 很差

真实旅客

满意:员工和服务
不满意:住宿条件和设施,服务设施
Noisy, poor selection for Breakfast foods, hotel under renovation.
2021 年 4 月入住 1 晚
Manager 于 2021年05月2日 的回复
We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Mr. and Mrs. Patel are very hospitable.
2021 年 4 月入住 2 晚
Manager 于 2021年04月30日 的回复
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

8/10 还可以

victoria

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
Average
It was pretty average. Hotel could probably be updated on pool and have more open for example free breakfast.
2021 年 4 月入住 1 晚
Manager 于 2021年04月28日 的回复
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast as well as our pool. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 超赞

Joleen

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 1 晚
Manager 于 2021年04月22日 的回复
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 超赞

Joleen

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 1 晚
Manager 于 2021年04月20日 的回复
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

6/10 一般

真实旅客

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Please do not advertise breakfast - ok coffee but no breakfast
2021 年 4 月入住 1 晚
Manager 于 2021年04月21日 的回复
Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

10/10 超赞

真实旅客

满意:员工和服务,清洁度
2021 年 3 月入住 5 晚
Manager 于 2021年04月4日 的回复
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

10/10 超赞

Louise

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
No problems with the stay and the staff was very pleasant and helpful. COVID appropriate - everyone wore masks and I was given a personal size hand sanitizer. This place has done some remodeling and looks very nice. I know they probably have parking lot repaving on their to-do list, and then the outside will look as perfect as everything else. That’s not a complaint, though. I will definitely stay again.
2021 年 2 月入住 1 晚
DJW 于 2021年02月26日 的回复
Thanks for staying with us. We will be thrilled to serve you again with hearty welcome and best possible accommodation that you wishing for.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, updated rooms and friendly staff. Great value.
2021 年 2 月入住 1 晚
DJW 于 2021年02月17日 的回复
Thank you for staying with us & hope to see you again. We appreciate your business very much, take care & stay safe

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施
Heater was malfunctioning, but staff quickly provided a space heater.
2021 年 2 月入住 1 晚
DJW 于 2021年02月17日 的回复
Sorry you had trouble with the heater in your room, this extreme cold weather has been really hard on them. Thank you for staying with us & hope to see you again if passing though.

8/10 还可以

Heather,Jonesboro

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy to get to, a lot of parking, updated interior
2021 年 1 月入住 1 晚
DJW 于 2021年02月1日 的回复
Heather thank you for staying with us & hope to see you again. Stay safe & take care.

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place. Remodeled and secure entry.
2021 年 1 月入住 1 晚
DJW 于 2021年02月1日 的回复
It was our pleasure to have you stay with us. Will be looking forward to seeing you again. Take care & stay safe.

10/10 超赞

William

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 1 晚
DJW 于 2021年02月1日 的回复
William, Thank you for staying with us & we will looking forward to seeing you again. Take care & be safe out there.

10/10 超赞

vicky,Ohio

满意:员工和服务,清洁度
Remodeled and clean. In good shape with new carpet, bathroom and furnishings.
2020 年 12 月入住 1 晚
DJW 于 2021年01月6日 的回复
Thank you for your review. It was our pleasure having you stay with us & we will be looking forward to seeing you again. Stay safe & the Best of a New Year to you.

8/10 还可以

Bridget E

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 1 晚
DJW 于 2021年01月4日 的回复
Bridget, 1/4/21 Thank you for the nice review. We strive to make are guest feel welcome & at home here at Quality Inn. We will be looking forward to seeing you again. Be safe & wishing you a Happy New Year.

8/10 还可以

Melissa

与家人及幼儿出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
I was pleasantly surprised in my stay here. The gentleman at the front desk was very friendly. The rooms were extremely clean and recently remodeled.
2020 年 12 月入住 1 晚
D.Westerman 于 2020年12月31日 的回复
Thanks for Staying at our Quality Inn. Happy New Year.

10/10 超赞

真实旅客

2020 年 12 月入住 1 晚
D.Westerman 于 2020年12月31日 的回复
Thanks for staying at our Quality Inn. Happy New Year !!!!!!.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 1 晚
DJW 于 2020年12月28日 的回复
Thanks Mr. Sullivan for staying with us and we will be looking forward to seeing you again. Happy New Year