"On the positive side, the location was great, the room was comfortable and the two bathrooms were very convenient. On the other hand, of the five nights we stayed, the room was partially cleaned only on the first night. The bed was made and towels changed however they left the dirty coffee cups, didn’t replenish the coffee, didn’t clean the floors or wipe down the surfaces. The next day the room wasn’t cleaned so we asked for more towels and coffee. The third day, again, no cleaning so we called the front desk and they simply said that sometimes they don’t finish each floor. They said if we want our room cleaned we need to specifically request it. That’s not helpful. The next negative; the hot tub was broken and they said they didn’t know if it would be fixed or when. No one at the desk seemed to care enough to attempt to help. Last time we stayed at this location.
Finally, the sofa in our room had noticeable stains that were …. Disgusting."
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