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"Had to change hotel room first day as it was 4:30 pm and the room wasn't turned over yet , there was ainenance with a ladder obstructing my view when I got there, plus it had a very musty/moldy smell. Food on the palace side was not good but great on the adults only side. Drinks were just OK, except for the chocolate martinis which were great. No free shuttle to the front gate have to hire a taxi to drive you 5 minutes to the gate. Staff barely understood anything I asked in English. The safe in my second room didn't work. I had no wash cloths in the second room. Had no idea where to hang garment to use the steamer, property isn't very well lit on the beach side at night. I did like that security came and quieted the noisy spring break neighbors yelling and talking loud at 2 am. "

"The rooms were not very clean"

"Absolutely amazing staff. Everyone was so sweet and helpful. Our main cleaning staff was phenomenal. I’m a stickler for details and they met all of them! Love this place will absolutely recommend it to anyone!!!"

"Room was in a poor condition. Smell coming from the air condition. Sofa bed was uncomfortable and sheets were missing from the cover. Pillows uncomfortable. Shampoo, soap and coffee have not been added daily - had to request every day. "

"Pools and beach are enjoyable. A lot of construction on the property other than that solid place for a nice getaway. "

"Room was new and spotless"

"Been many times to this resort and quality has decreased a lot. Roaches in room every night. Not enough beach and pool chairs. Waiters were not courteous. Restaurants and buffet are just ok (food used to be so great). Sorry Lopesan. Hope it gets better when the expansion opens. "

"Some staff were friendly, waitstaff however were very rude. They’d come to the table and just stand there and glare and take out their pad and pen. Acred annoyed whenever we asked for anything. The resort needs extensive renovations. Marble tiles fell off front of swim up bar and they were just left as open gaps with spray foam. Pool water was cloudy. Toilet seats where actually missing in public bathroom off front of resort entrance our entire stay. Other public restrooms the majority of doors wouldn’t close because they were so rickety and leaning. Food was awful. All desserts except maybe a cake were just different colored and shaped jello. Rooms were run down with mold, squashed bugs on walls, peeling paint, old toilet seats. Drinks were not strong at all, tasted watered down. Weren’t anywhere near enough loungers for number of guests and they allowed people to put towels down all day to save chairs. Same on the beach. Beach was covered in seaweed and it was floating in the water. Resort right down from it somehow managed to completely clean up seaweed. Dance show in theatre was ridiculous! 4 amateur dancers doing quick changes. Costumes old and ripped. Large screen on stage had huge pixelated break in it during every show. Read prior reviews mentioning this so it’s been broken for a long time. Mid stay the buffet room flooded or something and we all had to go to Mexican buffet for breakfast. Coffee shop was good. Francisco Jimenez bartender was great. "

"We had a perfect view of the water slides, it was so fun watching everyone going down the slides. Beach was a short walk away, we had such a great time. "