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关于凯艺套房酒店的点评

2.5 out of 5
凯艺套房酒店
7 Laura Ln, Thomasville, NC

点评

6.8
10 分 - 超赞。76 条好评，共有 248 条点评" "
8 分 - 还可以。58 条好评，共有 248 条点评" "
6 分 - 一般。37 条好评，共有 248 条点评" "
4 分 - 很差。36 条好评，共有 248 条点评" "
2 分 - 糟糕。41 条好评，共有 248 条点评" "

6.8/10

清洁度

7.8/10

员工和服务

6.8/10

服务设施

6.6/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

Yuhui

2019 年 11 月入住 1 晚

10/10 超赞

John

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place to stay
2024 年 4 月入住 1 晚
Management 于 2024年05月17日 的回复
Thanks for letting us know how things went. We are glad you enjoyed your stay and look forward to serving you again.

6/10 一般

Roger

团体旅客, 商务旅客
满意：员工和服务
不满意：清洁度
2 of the 3 rooms i reserved were dirty. Dirty sheets and bed spreads had stains along with cigarette burn holes in them. Front desk lady was very apologetic and found me two other rooms that were a little cleaner. Needless to say, i wont be staying at this Quality Inn again!!!!!
2024 年 4 月入住 1 晚
Management 于 2024年05月17日 的回复
Thank you for sharing your experience. We apologize for these issues and are working to improve.

10/10 超赞

Ofelia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Me gusto que la recepcionista fue amable
2024 年 3 月入住 1 晚
Management 于 2024年05月17日 的回复
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

10/10 超赞

Priscilla

2024 年 2 月入住 1 晚

4/10 很差

Linda

与家人出行
Hallway carpeting dirty, spotted, and worn out. Queen size sheet on king bed. Lumpy overused pillows. Breakfast display mostly empty 1/2 hour after opening. Few options at breakfast. Dirty, sticky tables.
2024 年 3 月入住 1 晚

2/10 糟糕

Allan

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t like the fact that it smelled like smoked all the time from people smoking
2024 年 2 月入住 4 晚

10/10 超赞

Jonta

满意：清洁度、员工和服务、住宿条件和设施
Nice
2024 年 2 月入住 1 晚

2/10 糟糕

Mary Kate

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The first room I was given smelled terribly of smoke. The staff was great and I switched rooms. Then that room the AC unit was super loud, but we dealt with it until 2330 when the AC unit went out altogether. So we had to switch rooms in the middle of the night. Again, the staff was great. Then the next morning, the food selection was poor and we just grabbed "hot water" for tea and it was lukewarm water. I asked to talk with a manager and sent an email but haven't heard back regarding my experience.
2024 年 2 月入住 1 晚

4/10 很差

Thomas

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Property is dated and worn out. Updates are in progress but it seems they are being completed in a spotty manor. Leaving rooms open for occupancy that are in different states of repair.
2024 年 2 月入住 1 晚

10/10 超赞

Curtis

满意：清洁度、员工和服务、住宿条件和设施
Very good night's rest. Pleasant staff, good service!
2024 年 2 月入住 1 晚

2/10 糟糕

JOE

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing
2024 年 2 月入住 1 晚

8/10 还可以

Jonta

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and affordable
2024 年 2 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

2/10 糟糕

Gerald

与配偶出行
满意：员工和服务
What you listed online about the rooms in the hotel is not right. What they had available made it very complicated
2024 年 2 月入住 1 晚

10/10 超赞

McDonald

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Zed

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice people
2024 年 1 月入住 1 晚

2/10 糟糕

Stephanie

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

8/10 还可以

OLEKSANDR

2024 年 1 月入住 1 晚

6/10 一般

ZT

满意：清洁度、员工和服务、住宿条件和设施
its fine
2024 年 1 月入住 1 晚

6/10 一般

John P

与家人出行
The people in the room. Next to us started yelling from 7 at night till 11.00 at night and then started at 5.00 in the morning. The breakfast was terrible they was nothing let on the counter when we arrived and only one muffin was put on after the only good thing was the coffee.
2023 年 12 月入住 1 晚

8/10 还可以

Mayra

满意：员工和服务
Was an ok stay
2023 年 12 月入住 5 晚

10/10 超赞

ZT

满意：服务设施
2024 年 1 月入住 1 晚

8/10 还可以

Erlin

满意：住宿条件和设施，员工和服务
2023 年 12 月入住 2 晚

10/10 超赞

Davesha

与家人及幼儿出行
满意：服务设施
2023 年 12 月入住 1 晚

4/10 很差

Sabrina

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I thought there was too much noise..The fellow guest were loud.There was a strong smell of marijuana in the hallways but the entire building is non smoking.I had to go down a flight of stairs to smoke outside.Also,The street noise from outside was loud.It was hard to sleep The best thing about it was the bathtub.That tub was very deep and by far one of the best bubble baths I've had in my life
2023 年 12 月入住 1 晚

10/10 超赞

Davesha

与家人及幼儿出行
满意：住宿条件和设施，清洁度
2023 年 12 月入住 1 晚

10/10 超赞

Denise

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Dawn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dog barking loudly
2023 年 12 月入住 1 晚

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family
Friendly staff and quiet stay
2023 年 12 月入住 1 晚

10/10 超赞

Jessica

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family
Quiet stay however the whole building smelled of marijuana.... the front desk lady told us that there people who were smoking it was asked to leave...
2023 年 12 月入住 1 晚

10/10 超赞

Jessica

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family visit
It was amazing just wished they had more of a breakfast selection... But for the price you couldn't have beat it
2023 年 11 月入住 1 晚
Management 于 2023年12月5日 的回复
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 糟糕

Mayra

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Management 于 2023年12月5日 的回复
Thanks for your feedback. We appreciate your business.

10/10 超赞

Mayra

满意：员工和服务
不满意：清洁度
Front desk was very nice .I stay there a lot just noticed last 2 times bathroom wasn’t as clean as usual
2023 年 11 月入住 1 晚
General Manager 于 2023年11月30日 的回复
Thank you for the review appreciate your stay.

10/10 超赞

Chauncey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet
2023 年 11 月入住 1 晚
Management 于 2023年11月29日 的回复
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 超赞

Christopher

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked it all. Wish there was a Chanel guide though. Because I’m from out of the area.
2023 年 11 月入住 1 晚
Management 于 2023年11月28日 的回复
Thanks for your feedback. We appreciate having the opportunity to serve you.

4/10 很差

Kimberly

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 11 月入住 1 晚
Management 于 2023年11月21日 的回复
Thanks for your feedback. We appreciate your business.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent condition and great service, but if one is looking for a place with strong internet to do business, then the new normal is to find a room that costs $150-$200. In other words, I couldn't business online because I couldn't get internet. Other than that, it was a great deal
2023 年 11 月入住 1 晚
Management 于 2023年11月10日 的回复
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

10/10 超赞

Alexandria

2023 年 11 月入住 1 晚
Management 于 2023年11月28日 的回复
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 超赞

PENNY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
small issue
We enjoyed everything about our stay. They are remodeling so we got one of the finished rooms. The only complaint we have is that the curtain did not cover the small the area between the light coming in from the outside and where our heard were on the bed.. Maybe they could add some clips or some way to block the light out of the room for better sleeping for the guests.
2023 年 10 月入住 1 晚
Management 于 2023年10月30日 的回复
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

8/10 还可以

BEVERLY

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a convenient location
2023 年 10 月入住 3 晚
Management 于 2023年10月30日 的回复
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 还可以

stan

满意：清洁度
I was given a large room that I'm not sure was always maintained or used. There was only one working light bulb and the tv could not be seen from the bed.
2023 年 10 月入住 3 晚
Management 于 2023年10月17日 的回复
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 糟糕

Nathan

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor.
The hotel was not clean at all. The room was very dirty. Stains on the sheets and pillows. Room smelled like smoke. Bathroom was not clean. I cleaned the shower prior to use. Refrigerator was not working.
2023 年 10 月入住 2 晚
Management 于 2023年10月17日 的回复
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 超赞

BEVERLY

2023 年 10 月入住 3 晚
Management 于 2023年10月31日 的回复
Thank you for bringing this to our attention. We appreciate your stay.

10/10 超赞

BEVERLY

满意：清洁度、员工和服务、住宿条件和设施
ok
2023 年 10 月入住 8 晚
Management 于 2023年10月11日 的回复
Thanks for letting us know how things went. We are glad you enjoyed your stay.

10/10 超赞

BEVERLY

2023 年 10 月入住 3 晚
Management 于 2023年10月27日 的回复
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 超赞

BEVERLY

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
it's convient
2023 年 10 月入住 2 晚
Management 于 2023年10月6日 的回复
Thanks for your feedback. We appreciate your business.

2/10 糟糕

TIMOTHY

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
unhappy with stay
First we arrive and they informed us that they only had double beds after I reserved a room with 2 queen beds, then we get in our room and the beds are as hard as the floor and there was not a comfortable chair in the room and then the bathroom has hair under the sink along the wall, also the wall and trim above the door had something splattered all over it, the water running for the upstairs room was very loud in our room, ceiling tile framework was all rusty , and last but not least the filth and scum in the corner by the tub was disturbing as was the rest of the filth, pictures attached to verify everything that was mentioned. very dissapponted.
2023 年 9 月入住 4 晚
Management 于 2023年10月4日 的回复
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 还可以

Carlos

满意：员工和服务，清洁度
Ok
2023 年 9 月入住 4 晚
Management 于 2023年09月11日 的回复
Thanks for your feedback. We appreciate your business.

10/10 超赞

Alicia

满意：住宿条件和设施
Great stay
2023 年 9 月入住 1 晚
Management 于 2023年09月8日 的回复
Thanks for letting us know how things went. We are glad you enjoyed your stay.