Gretna hotels from HK$445

"The hot tub was broken which was the main reason I chose this hotel. I also tried to adjust the room temperature and it just blew hot air even when I switched it to cool. I ended up just turning it off. I have stayed here in the past and everything was fine then, so hopefully future stays will be better."

"Overall it was a clean facility. Rooms were very spacious. The reason we booked this hotel was for spring break and the pool/water park facility. Unfortunately that was closed and we were not notified of this upon booking. Needless to say, it was a big dissatisfier. They were nice and did give us free breakfast for the inconvenience but o my because we asked."

"Hotel is a fav of my due to location and it’s boutique nature and its restaurant and bar and fabulous adjacent secret speak easy but hotel needs TLC. The outside area has been under construction for over 2 years. They shut off the water over night and had no water for my early am shower before catching an early flight"

"Good"

"I was especially impressed with the service at the breakfast buffet. Fresh food was replenished before it ran out, consistently. All staff was kind and helpful. Room was comfortable and clean. Pool was a bit small and crowded. But overall, great place to stay, especially when traveling with kids. "

"It was a basic stay, good service, great breakfast "

"Clean. Good breakfast"

"Yes "

"Staff is incredible -- helpful, friendly, accommodating. Not only did we have a wonderful stay in a great location, but the staff made the difference for us from every other hotel. They graciously loaned us a screwdriver to put batteries in a new toy and were clearly working hard during breakfast to keep supplies stocked. At checkout time, our vehicle had a dead battery, so I went to the desk to let them know we'll be late returning our keys (needed to leave parking garage). When I was explaining, the clerk said, "Oh we can help! Our maintenance worker will meet you at your car for a jump!" He was there in under 10 mins and so kind. Hyatt Place saved us probably 2hrs waiting for roadside assistance. THANK YOU to everyone who made our stay fantastic -- from front desk, to maintenance, to maids, to breakfast staff. Customer service was impressive and much appreciated. "