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关于格里芬美洲贝斯特维佑套房酒店的点评

2 out of 5
格里芬美洲贝斯特维佑套房酒店
676 North Expressway, Griffin, GA

点评

6.0
10 分 - 超赞。19 条好评，共有 122 条点评" "
8 分 - 还可以。33 条好评，共有 122 条点评" "
6 分 - 一般。17 条好评，共有 122 条点评" "
4 分 - 很差。26 条好评，共有 122 条点评" "
2 分 - 糟糕。27 条好评，共有 122 条点评" "

6.2/10

清洁度

6.8/10

员工和服务

4.6/10

服务设施

5.8/10

住宿条件和设施

5.0/10

环保

点评

6/10 一般

Leslie

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
There was no wastebasket, floor was filthy, tub had hairs that qwee not mine . There was no blanket just a very thin bedspread. Fridge was not clean and had seen better days. I heard people talking well into early hours and frequent sirens.
2024 年 5 月入住 1 晚
Jay 于 2024年05月23日 的回复
Thank you for the feedback and we are going through a renovation, but we will be happy to help during your next visit.

10/10 超赞

Joseph

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

4/10 很差

Cory

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
First the check in staff was fine, however the room was filthy, bed was broken and sagging, I killed several small cockroaches so they werent from outside. Bathroom was full of cigarette burns and ceiling was covered with mold. They haven’t had breakfast since Covid started so why your website still says “free breakfast” as an amenity I don’t know. I realize this was an inexpensive motel but come on. Had I known I would have spent $40 more and stayed at Hampton Inn or similar. I guess you live and you learn…
2023 年 4 月入住 1 晚
Guest Relations 于 2023年04月24日 的回复
Dear Cory,This is not what we like to hear. Cleanliness and comfort are aspects we take great pride in, so to hear about your experience is genuinely upsetting. The respective teams will take immediate action, returning our accommodations to our usual high standards. It is our hope that you'll allow us to make this up to you someday.

8/10 还可以

Tagslie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚

4/10 很差

真实旅客

商务旅客
满意：清洁度
No comment
2021 年 8 月入住 1 晚
Guest Relations 于 2021年08月25日 的回复
Thank you for choosing us for your lodging needs. Guest feedback is a crucial part of our success, and we would like to read more about your visit. Please don't hesitate to reach out to us offline to further discuss your trip.

2/10 糟糕

真实旅客

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room wasn't clean tv was on hooked the bathroom was not up to par
2021 年 2 月入住 1 晚
General Manager 于 2021年02月26日 的回复
It is unfortunate your stay was not excellent. We are sorry for any lapse in cleaning during your visit, and our team will address your comments. Should you return to the area in the future, allow us to provide a better stay.

10/10 超赞

Gary

满意：员工和服务、住宿条件和设施、客房舒适度
Loved it
2020 年 10 月入住 2 晚

2/10 糟糕

Kortney

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very UNcomfortable 🚫
It was very uncomfortable it was like peoplelove out of the hotel... I also seen bugs in the room😩
2020 年 9 月入住 1 晚
Guest Relations 于 2020年09月21日 的回复
Dear Kortney, Thank you for your feedback. While pests are not a typical encounter for our guests, we have asked our pest service to come out and give our property a thorough investigation. In the future, please do not hesitate to share any concerns with our team, as we are always willing to address any issues that come up. We hope that the next time you're in the area, you'll let us show you how great staying with us can be.

6/10 一般

Taneshea

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 6 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、服务设施、住宿条件和设施
2020 年 5 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务，清洁度
2020 年 3 月入住 1 晚

2/10 糟糕

真实旅客

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Liked nothing. Felt unsafe. Scary people hanging around outside and terrible smell in hallway. I would not have stayed but my husband was tired from traveling and said we could tough it out one night and not have to argue with staff about getting money back
2020 年 3 月入住 1 晚
Guest Relations 于 2020年03月19日 的回复
Your experience is not one we're proud to read about. Our goal is to always provide safe and comfortable accommodations for our valued guests, and we are distraught that we fell short during your stay. Your feedback has been taken to heart and will be utilized in our improvement efforts. Thank you for being a guest of ours, and we wish you all the best in your travels ahead.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 1 晚

4/10 很差

Chris，Sumter, SC

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The bed was comfortable. The heat worked. The TV cable box was hanging from the wall. A table was so wobbly didn't want to touch it. There was paint on the floor in bathroom. It had half a toilet paper roll holder. The bathtub was discolored. There is no coffee maker in room. And my room was next to a gas station so we heard cars and radios all night. It was very disappointing.
2020 年 1 月入住 1 晚
Guest Relations 于 2020年01月13日 的回复
Dear Chris, While our premium beds matched your standards, it saddens us to know of the other aspects of your stay that were less than ideal. Rest assured, we have coordinated with the appropriate departments to remedy whatever arises. Please accept our apologies for the unwanted noise that disturbed your comfort. We wish you would have addressed your concerns with us as our friendly staff would have been happy to find you a room in a more quiet location. It would be a privilege to welcome you back and turn your experience around. We hope you give us another shot and we wish safe travels always.

2/10 糟糕

Angie，Griffin, ga

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
The room was nasty. Roaches were in the room. Refrig did not cool. Breakfast was just frozen stuff to be microwaved and no coffee was started til forty minutes after breakfast started.
2019 年 12 月入住 1 晚
Guest Relations 于 2020年01月2日 的回复
Dear Angie, We strive to maintain a full-value experience for our valued guests, so we are sorry to hear that we failed to provide comfortable accommodations and excellent service during your stay. We will address your concerns with the kitchen team to guarantee a better breakfast experience for all. Also, we will investigate the presence of unwanted guests in your room with our pest control provider and ensure an immediate solution. On behalf of our team, we hope to see you again and make it up to you in the future.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The room was very nice!!! Double beds were comfortable slept well.
2019 年 12 月入住 1 晚

10/10 超赞

Andrea

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great service and room!
2019 年 12 月入住 1 晚
cc 于 2019年12月15日 的回复
we're happy you enjoyed your stay with us Andrea!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very friendly and helpful. Would stay there again
2019 年 9 月入住 4 晚
manager 于 2019年09月12日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 超赞

Shalondia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、服务设施、住宿条件和设施
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a nice a stay. Staff members were friendly and accommodating. I would stay there again 😊
2019 年 7 月入住 1 晚

2/10 糟糕

Lisa

不满意：清洁度、员工和服务、住宿条件和设施
Never Again!!!
My father and I arrived late in the evening due to a late flight. We were not let into the hotel. Staff was so rude to us! They charge your card right away instead of when you check out. The room was horrifying! Stains on the sheets, no hangers in the closet, shower head held together by fabric, bathroom door would not close and plastic cups filthy. We were afraid to lay down but also so tired we didn’t want to sleep in our car. Alarm clock didn’t work and you couldn’t not call the front desk because the phone did not have a cord. We were registered for a 3 night stay. We immediately checked out that morning and found a hotel elsewhere. Do yourself a favor...pick another!!!
2019 年 6 月入住 3 晚
Guest Relations 于 2019年06月19日 的回复
Dear Lisa, We're saddened to learn of the delay you experienced at check-in, and that the standard charge at check-in wasn't to your preference. It's also unfortunate to learn of your concern regarding the in-room amenities, as this is not typical of the feedback we receive. Our team will look into this right away, and is always happy to assist should any concerns arise as your comfort is our top priority. Thank you for being a valued guest, and we hope to see you again for the refreshing experience we're known for.

4/10 很差

真实旅客

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Checking in was fast but the room was not all that clean! I walked in the bathroom and noticed they gave me dirty rags to use!!!!!!!!!
2019 年 5 月入住 1 晚
General Manager 于 2019年06月5日 的回复
While check-in was smooth, we are sorry for not providing you with exceptional accommodations. We wish you would have brought the state of your room to our attention while you were with us so our staff could ensure you had a smooth stay moving forward. Nonetheless, we will address your concerns and we hope to have another chance to meet your expectations the next time you are in town. All the best.

8/10 还可以

真实旅客

满意：住宿条件和设施，清洁度
2019 年 5 月入住 1 晚

8/10 还可以

Anthony

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
No complaint
2019 年 4 月入住 1 晚

4/10 很差

Ruth

不满意：清洁度、员工和服务、住宿条件和设施
Not impressed.
Not enough towels and washrags, had to request more. Phone was inoperable. Wifi pwd didnt work. Between mattress and box springs was crumbs. Bed slept comfortably.
2019 年 4 月入住 1 晚

2/10 糟糕

真实旅客

2019 年 4 月入住 1 晚

6/10 一般

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
2019 年 3 月入住 1 晚

2/10 糟糕

Diana

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't bother!! Awful
2019 年 2 月入住 1 晚

8/10 还可以

Diane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay!
Always a good place to stay, front desk is great! Convenient area and rooms are ALWAYS clean. We have stayed here 4 years in a row.
2019 年 2 月入住 2 晚

10/10 超赞

LAURIE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bed was uncomfortable but overall nice place.
2019 年 2 月入住 1 晚

8/10 还可以

Shalondia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 1 晚

4/10 很差

真实旅客

满意：员工和服务，清洁度
不满意：客房舒适度
Very nice people but it said we were getting a king size bed but got a full it was very uncomfortable and we barely slept the comforter had cigarette burn holes in it
2019 年 1 月入住 1 晚

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Great location close to Walmart and restaurant. Staff are very nice and friendly I will definitely be staying again.
2018 年 12 月入住 1 晚

8/10 还可以

Anthony

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 1 晚

8/10 还可以

Elizabeth

满意：客房舒适度，住宿条件和设施
2018 年 10 月入住 1 晚

10/10 超赞

Nada

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pervert Stop
Just fine, thank you very much!
2018 年 10 月入住 1 晚

4/10 很差

真实旅客

满意：客房舒适度
I had to change rooms once due to several issues. The second room had bugs. The phone did not work and I had to make special provisions to get a coffee machine.
2018 年 9 月入住 2 晚

4/10 很差

Nya

不满意：住宿条件和设施，清洁度
2018 年 7 月入住 1 晚

6/10 一般

真实旅客

2018 年 6 月入住 1 晚

2/10 糟糕

Julia

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 1 晚

8/10 还可以

Chance

满意：清洁度、员工和服务、客房舒适度
a bit shaky at start...turned out good.
2018 年 5 月入住 2 晚
c.c 于 2018年06月3日 的回复
thank you for staying with us Chance! we are sorry for any inconvenience that occurred during your stay with us.

6/10 一般

ELED

满意：清洁度、员工和服务、住宿条件和设施
2018 年 5 月入住 1 晚

8/10 还可以

Sarah

满意：清洁度、员工和服务、住宿条件和设施
For 50$ was well worth the 1 night stay.
The staff was amazing to me. The location is a little odd, but it’s convient. I had a very good stay and the staff was very friendly.
c.c. 于 2018年05月1日 的回复
thank you for the kind words Sarah! we are glad you enjoyed your stay with us.

10/10 超赞

Mardavious ，Griffin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
Great was a good stay I enjoyed the breakfast and the peace and quiet
2018 年 4 月入住 2 晚
c.c. 于 2018年05月1日 的回复
we are so glad to hear that! thank you.

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid Avoid Avoid
Terrible location. Right next door to a 24 hour gas station that stays busy ALL night. There were only two towels in the bathroom. I requested extra towels and pillows but received neither. The hair dryer was missing and there was no iron. But there was an ironing board.
2018 年 4 月入住 1 晚

2/10 糟糕

victoria，georgia

不满意：清洁度、住宿条件和设施、客房舒适度
Bad room
Room had no good outlets in the bathroom, the wall either, the tub leaked very bad, and the tv did not work
2018 年 3 月入住 1 晚

2/10 糟糕

RONALD

不满意：住宿条件和设施，清洁度
Never again
The outside was surrounded by gang bangers listening to loud music and people standing around the front doors smoking. Very uncomfortable.
2018 年 3 月入住 3 晚

8/10 还可以

Mary

满意：员工和服务
2018 年 3 月入住 1 晚

10/10 超赞

Diane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place!
Front desk was awesome! We had a great stay.