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关于广州白云国际机场澳斯特精选酒店 - T1航站楼的点评

3.5 out of 5
广州白云国际机场澳斯特精选酒店 - T1航站楼
白云机场空港三路, 东南工作区, 广州市, 广东省

点评

8.2

很好

10 分 - 超赞。36 条好评，共有 94 条点评" "
8 分 - 还可以。34 条好评，共有 94 条点评" "
6 分 - 一般。16 条好评，共有 94 条点评" "
4 分 - 很差。6 条好评，共有 94 条点评" "
2 分 - 糟糕。2 条好评，共有 94 条点评" "

8.6/10

清洁度

8.2/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Ming hui，Arden

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very good very nice service
2023 年 12 月入住 1 晚

10/10 超赞

YANSHENG

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
这次因为航班晚到，酒店预订给取消了，我们又在贵网站预订白云机场附近皇冠假日酒店入住，
2020 年 1 月入住 2 晚

10/10 超赞

Jou Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
shuttle service, close to airport
there is not much around the hotel, so grab everything you need at the airport before calling shuttle to pick up. you can call the front desk to book for shuttle service after arrival, the shuttle comes within 20-30 mins, very convenient
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
close to the airport, airport pick up service good
airport pick up can be arranged anytime after arrival, which is pretty convenient. there is not much to eat around the hotel, so it's better to grab food at the airport.
2019 年 8 月入住 1 晚

6/10 一般

Wan Ho

满意：清洁度、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚

10/10 超赞

Jou Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
close to the airport, clean
Really close to the airport; shuttle bus service is really convenient, as long as you call to book. However, there no restaurant around, so better eat in the airport before head to the hotel.
2019 年 6 月入住 1 晚

10/10 超赞

YA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
挺好的
酒店房间挺舒适的 更适合在机场转机的人们，靠近机场而且酒店负责接送。
2018 年 9 月入住 1 晚

8/10 还可以

MING LUN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 1 晚

10/10 超赞

MaoChiang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel provide easy access shuttle bus service, comfortable bed, delicious Chinese food, and late checkout service.
2018 年 1 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
中規中矩的機場酒店
離白雲機場很近，但是交通路線有些複雜，搭接駁車大概走10分鐘。雖然訂房時要求是禁菸房，但給的房間有煙味，桌上也有火材跟菸灰缸。房間蠻大的，有提供迎賓水果。可以聽到飛機起飛的引擎聲，酒店很貼心的在床邊有提供耳塞和眼罩的安眠組。早餐還可以，有供應現煮咖啡。
2017 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

xueni

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Booked this hotel for my mom’s one day flight layover. According to my mom, she thought the hotel was clean and comfortable, and conveniently located next to the airport. No complains, just a good and comforting rest stop for a good night’s sleep before her gruelling 30 hour flight back to Canada. Cheers!
2024 年 4 月入住 1 晚

10/10 超赞

LIN，BASKING RIDGE

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel close to terminal 1, excellent services. clean room, good food, happy stay, have nothing to complain. I have arrived at midnight, shuttle car came and picked me after 8 minutes I have contacted the hotel. I saw there are some complaints on airport shuttle service delays, I think that might be the language issue, I can speak mandarin thus didn’t get any problem.
2024 年 3 月入住 1 晚

10/10 超赞

ayad

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Conviently located close to the airport with shuttle service clean and comfortable
2024 年 2 月入住 1 晚

10/10 超赞

Gary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay to break up our long trip. Very convenient shuttle service. Worth the price!
2024 年 2 月入住 1 晚

8/10 还可以

Abiko

2024 年 1 月入住 1 晚

6/10 一般

Hiroki

2024 年 1 月入住 1 晚

10/10 超赞

Denis Charles

2023 年 12 月入住 1 晚

6/10 一般

TSUTOMU

2023 年 12 月入住 1 晚

6/10 一般

19981205

2023 年 12 月入住 1 晚

6/10 一般

Dong sik

商务旅客
2023 年 12 月入住 1 晚

6/10 一般

Birgitta

2023 年 12 月入住 1 晚

8/10 还可以

Luo Erica

满意：住宿条件和设施，清洁度
2023 年 11 月入住 1 晚

8/10 还可以

Simin

满意：客房舒适度，住宿条件和设施
Room was clean and in great condition. Service was excellent. The airport pick up was a little confusing. The driver asked me meet him at departure terminal instead of arrival terminal. It was a long walk to get to departure from arrival. I would ask the driver to meet at arrival if there is a next time.
2023 年 11 月入住 1 晚
Seed 于 2023年11月21日 的回复
Dear Simin,I'm very sorry for any inconvenience caused during the pick-up and drop off service. The hotel also hopes that guests can take a shuttle bus back to the hotel nearby. However, according to regulations in Terminal 2, hotels can only pick up guests at the departure terminal . Looking forward to your next visit.

8/10 还可以

Dr. Jerry

商务旅客
满意：员工和服务，清洁度
Cool
2023 年 10 月入住 1 晚
Seed 于 2023年11月7日 的回复
Dear Jerry, I am glad that you have had a good accommodation experience at the hotel. Looking forward to your next stay at our hotel in Guangzhou.

10/10 超赞

Yuji

2023 年 7 月入住 1 晚
Alvin 于 2023年08月30日 的回复
Dear Yuji, We are very pleased that you have had a wonderful stay at our hotel, which offers 24-hour airport transfer service, daily fine meals, free gym, self-service laundry service, spacious and bright rooms, vast balconies with views of Baiyun Airport and aircraft landing. We look forward to seeing you again.

6/10 一般

Manivanan

2023 年 7 月入住 1 晚
Alvin 于 2023年08月30日 的回复
Dear Manivanan, We are very sorry that you have had a negative stay experience at our hotel. We had done the necessary action to improve service and facilities. Our hotel offers 24-hour airport transfer service, daily fine meals, free gym, self-service laundry service, spacious and bright rooms, vast balconies with views of Baiyun Airport and aircraft landing. We look forward to seeing you again.

10/10 超赞

Milan

2023 年 6 月入住 1 晚
广州白云机场澳斯特精选酒店 于 2023年06月8日 的回复
亲，看到您在广州白云机场澳斯特精选酒店住的满意，我和小伙伴都很开心。酒店一直致力于为您和所有宾客提供细致、入微的服务，是广州白云机场乘机和转机住宿的首选。丰富精致的自助早餐和午餐、晚餐散点让您不用外出就可享受到美味佳肴；免费健身房让您闲暇时间为健康赋能。

10/10 超赞

Milan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good value for money and the place to stay when on a connected flight via Guangzhou international airport.
2023 年 5 月入住 1 晚
Alvin 于 2023年05月31日 的回复
Dear guest，Thank you for your stay with Ausotel Samrt Baiyun Airport. We are very glad to hear from you about your excellent stay experience with us.Hope to see you again in your next trip.Best regards

10/10 超赞

Ruth Ann

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best bet near the airport
Although a bumpy start due to poor translations in English, this was a great place to stay during the coronavirus scare in China. The rooms are spacious and hotel restaurant is better than expected. Free 24 hour shuttle to airport and laundry facilities make this a no brained.
2020 年 1 月入住 3 晚

8/10 还可以

dongchun

商务旅客
满意：员工和服务，清洁度
비행기소음
2020 年 1 月入住 1 晚

8/10 还可以

WilliamG，Phoenix

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was of average quality. No one really spoke English or any other language that I speak. The satellite TV was all Chinese. Nice bathroom. The bed was comfortable.
2019 年 12 月入住 3 晚
Alvin MA 于 2020年01月9日 的回复
Dear WilliamG， Thank you very much for staying Ausotel Smart Baiyun Airport! We are appreciated for your kind suggestration and the communication of languge is training now and TV program is searching to set English channel to provide the more confortable service in future. Hope to see you again and you should feel better in next time. Best regards

10/10 超赞

Coop，South Korea

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What a Gem! If you are staying at Guangzhou for the night, you have to stay here! Great staff, great food and free airport transportation makes this hotel worth the price.
2019 年 12 月入住 1 晚
Alvin MA 于 2020年01月9日 的回复
Dear Coop, We are very appreciated for your greatly feedback. I shared with my colleagues and all of them are so encouraged on it. Hotel provides 24-hour free airport transportation service, only 12 minutes or less spond between hotel and airport. Restaurant in lobby provides the breakfast and lunch buffet, dinner A La Carte services, also has a small conference service. free parking service during staying period, gym, self-service laundry, Internet corner, massage chair and other facilities to make your journey more comfortable and relaxed. Thank you very much! Best regards

6/10 一般

真实旅客

商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
きれいな設備で、シャワーの水量も十分でした。色々なアメニティーも充実しており、水も用意されており良かったです。
2019 年 12 月入住 1 晚
Alvin MA 于 2020年01月9日 的回复
Dear Anonymous, Thank you for staying Ausotel Smart Baiyun Airport. Your positive detail feedback encouraged us to provide more better hotel service, and hope the score should be higher when you arrive next time. Best regards

6/10 一般

真实旅客

满意：服务设施
2019 年 12 月入住 1 晚
Alvin MA 于 2020年01月10日 的回复
Dear Anonymous, Thank you for staying Ausotel Smart Baiyun Airport. We are looking forward to see next time. Best regards

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were very pleased with the cleanliness and modern style that the motel has. The breakfast buffet was a nice addition and very good even if it was still Asian mostly.
2019 年 11 月入住 1 晚
Alvin MA 于 2020年01月19日 的回复
Dear customers, Thank you for choosing Ausotel Smart Baiyun Airport. We have free 24-hour shuttle bus between the airport and hotel. If you arrive at T2, please go to the departure hall and wait at GATE 46. If you arrive at T1, please go to the departure hall and wait at GATE 13. Then please contact us for pick-up service via +86-20-36066688. The shuttle bus will pick you up in 15 minutes. Best regards!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy guest
I like the fuss free checkin, clean conditions and free shuttle service to the airport. But I could here people talking in the room next door. Either they were talking too loudly or the sound proofing wasn’t good enough. But overall stay was pleasant.
2019 年 10 月入住 1 晚

8/10 还可以

EDWIN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Hotel for Westerners.
Good hotel. Offers Round Trip bus for free to T1 and T2 of Airport. Breakfast options good... even for westerners. Top 2 floors are exec rooms.
2019 年 10 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 1 晚

10/10 超赞

真实旅客

2019 年 9 月入住 1 晚

2/10 糟糕

真实旅客

不满意：员工和服务、服务设施、住宿条件和设施
The shuttle bus is very mean and don't have service mind. They won't try to understand you unless you speak Chinese to them. I'm very disappointed of thier attitude.i wish Im not picking this hotel at all. Don't pick this hotel!!!!
2019 年 9 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Handy to thr airport, but use the free shuttles as some taxi drivers skip short distane runs. Helpful folks but have a translation app handy. Lots of flight crews stay there, so c as n usually find someone to help with English if needed. Good breakfast and nice landscapes paths along the nearby roads fir running. Not much nearby, mostly offi and e parks. Really good value.
2019 年 8 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
No hablan inglés
No hablan inglés en la recepción, lo que complica la posibilidad de tomar el transporte del aeropuerto al hotel. El cuarto es bueno, grande y limpio.
2019 年 8 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚

4/10 很差

GC

商务旅客
满意：住宿条件和设施，服务设施
不满意：清洁度
Poor English language skills at the front desk resulted in delay getting picked up by the shuttle bus. Pickup time was scheduled to be at around 1:30 am, instead, pick up was at 3:30 am. During check-in, it was discovered that the pre-booked non-smoking room was not a non-smoking room. I was told there were no other rooms available and the staff's solution was to spray the smoking room with a chemical to subdue the smoke resulting in having to breath 2 unpleasant smells. The receptionist was polite and apologetic. A discount was offered due to the circumstances, reducing the charges from ¥588 to ¥450 for the night. Went to sleep at 4 am and was woken at 6 am by a wake-up call that I had not requested. Effectively the experience overall was not satisfactory
2019 年 7 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
フロントは小さいですが、サービスはよく、部屋のアメニティも十分でした
2019 年 7 月入住 1 晚

10/10 超赞

David，Singapore

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a very nice hotel, clean environment, mini bar complementary stuff, good breakfast...etc. It is worth to stay in this hotel for a transition flight or short stay, near to airport but difficult to find the place even the local taxi driver.
2019 年 6 月入住 1 晚

8/10 还可以

真实旅客

满意：住宿条件和设施，清洁度
indrizzo sbagliato sul sito .. molto meno teatrale di quanto lo sia nella foto di buono 2 min dall terminal
2019 年 6 月入住 1 晚