Booked through Expedia but unfortunately hotel did not have a confirmed booking. Had to pay again at the hotel. It was frustrating after a delayed long flight from Sydney. Luckily I had a friend who could translate to sort out the bookings and the front desk staff handled it professionally.
I provided Expedia with all the documents to prove double payments and it resulted in a refund after a few days.
From now on, I will personally confirm directly with booked hotels to avoid a repeat.
Richard
於 2024 年 4 月住了 5 晚
4/10 欠佳
真實旅客
家人同遊
2023 年 11 月 19 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 11 月住了 3 晚
10/10 優異
Mietta
2023 年 11 月 5 日
Mietta
於 2023 年 10 月住了 9 晚
2/10 很差
OEI HSIN
商務旅客
2023 年 11 月 1 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Firstly, i didnt even get to stay there. Just got replaced with a crappy Lavande hotel near the hotel option, maybe its a strategy, where u book and pay for a nicer hotel, then get swapped into a crappy hotel with no refund or explanation. Never book this hotel. Beware.