Dear Guest,Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
Dear Guest,
Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
8/10 还可以
HengSang
商务旅客
2021年04月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
HengSang
2021 年 3 月入住 1 晚
Guest Relations 于 2021年05月18日 的回复
Dear Guest, Thanks for your rating about your recent stay with us. Hope to see you return again soon. Safe travels.
6/10 一般
Ka Lei
团体旅客
2020年10月14日
满意:员工和服务
Ka Lei
2020 年 10 月入住 3 晚
Guest Relations 于 2020年10月22日 的回复
Dear guest,
Thank you for taking the time to share your rating regarding your recent stay with us at Hilton Guangzhou Baiyun. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. As we would like to get more details about your stay before respond to you personally regarding the issues. We highly appreciated for your constructive comments, which are extremely helpful for your improvements. We look forward to hearing from you and to welcoming you back to Hilton Guangzhou Baiyun in the near future.
8/10 还可以
fung ling
与家人出行
2019年12月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
fung ling
2019 年 11 月入住 1 晚
Guest Service 于 2020年02月7日 的回复
Dear Guest,
Thank you for choosing to stay with us at the Hilton Guangzhou Baiyun. We are happy to receive the positive rating and will strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.
Dear Guest,
Thank you for taking the time to rate your stay online. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
10/10 超赞
NINGSANG
2019年10月28日
NINGSANG
2019 年 10 月入住 1 晚
6/10 一般
sheng yang
商务旅客
2019年10月24日
sheng yang
2019 年 10 月入住 1 晚
8/10 还可以
真实旅客
2019年10月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 10 月入住 2 晚
Guest Relations 于 2019年10月30日 的回复
Dear Guest,
Thank you for your stay with us and your rating online. We are looking forwards to welcoming you back in the near future. And should you have any question or require any assistance during your stay, please feel free to contact our Guest Service Manager. Thank you again for your patronage.
10/10 超赞
SHUK TING LISA
2019年10月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SHUK TING LISA
2019 年 10 月入住 1 晚
Guest Relations 于 2019年10月9日 的回复
Dear Guest,
Thank you for your rating. We feel very delighted to know you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
10/10 超赞
真实旅客
2019年09月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 9 月入住 1 晚
Guest Relations 于 2019年10月9日 的回复
Dear Guest,
Thank you for your rating. We feel very delighted to know you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
Dear Guest,
Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
6/10 一般
Matthew
2019年05月29日
Matthew
2019 年 5 月入住 1 晚
Hotel Management 于 2019年05月30日 的回复
Dear Matthew,
Thank you for taking the time to give rating regarding your recent stay with us at Hilton Guangzhou Baiyun. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. As we would like to get more details about your stay before respond to you personally regarding the issues, and you are welcome to communicate with our Guest Service Manager at david.hu@hilton.com. We value guest's comments, which enables us to improve the quality of hotel to better meet the guests need.
Thank you again and do look forwards to welcoming you back for your next trip to Guangzhou.
8/10 还可以
真实旅客
2019年05月10日
满意:员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 5 月入住 2 晚
Hotel Management 于 2019年05月27日 的回复
Dear Guest,
Thank you for rating your recent stay with us. We feel very delighted to know you had a good stay in our hotel. We will continue to bring the best service to our guests. Look forward to welcoming you back in the near future.
8/10 还可以
Homy
2019年05月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Homy
2019 年 5 月入住 1 晚
Guest Relations 于 2019年07月16日 的回复
Dear Guest,
Thank you for choosing to stay with us at the Hilton Guangzhou Baiyun. We are happy to receive your comments and thank you for the positive remarks especially on breakfast. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back soon.
8/10 还可以
真实旅客
2019年04月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean hotel.
真实旅客
2019 年 4 月入住 1 晚
Guest Relations 于 2019年07月16日 的回复
Dear Guest,
Thank you for choosing Hilton Guangzhou Baiyun for your recent trip and for taking the time to share your experience at our hotel with the Hotel.com. We are delighted to know that you had enjoyed the stay with us. We have shared your kind comments with our colleagues, who are very pleased and encouraged by your positive feedback; we shall continue to do our best to deserve your compliments.
Once again, thank you very much for your recommendation and kind patronage, we look forward to welcoming you back again in the very near future.
8/10 还可以
真实旅客
2019年04月25日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
The environment is good.
真实旅客
2019 年 4 月入住 1 晚
Guest Relations 于 2019年07月16日 的回复
Dear Guest,
Thank you for taking the time to share your feedback with us through Hotels.com. Your constructive comments are very important to us.
Hilton Guangzhou Baiyun is located at the commercial area of Baiyun District, minutes away from the Baiyun Convention Centre and Guangzhou Gymnasium. Within close proximity are the thriving Wanda Plaza and lifestyle shopping malls. The hotel is 30 minutes away from Guangzhou International Airport (CAN) and 15 minutes from the business district area. Within walking distance are two metro stations.
Thank you again for your constructive feedback and for your patronage. I look forward to welcoming you back to Hilton Baiyun Guangzhou in the very near future.
Remote location, good privacy.
Nice service and clean room.
Sadly there is no shaving kit
真实旅客
2019 年 3 月入住 1 晚
Guest Relations 于 2019年07月16日 的回复
Dear Guest,
Thank you for taking the time to share your feedback with us through Expedia. Your constructive comments are very important to us.
I am very sorry to read that your experience at our guest room's amenities did not meet your expectations. Please do accept my sincere apologies for any inconvenience caused. Providing excellent service that is gracious, personalized and attentive is our top priority and we will continue to train our team of hard-working colleagues so that our service delivery meets the expectation of all our guests
Thank you very much, again for your helpful observations and do please feel free to contact us for your future reservations.
Dear Guest, Thank you for taking the time to rate your recent stay with us at Hilton Guangzhou Baiyun. It would be highly appreciated if you could share with us more details regarding the aspects that you think we need to be improved. We look forward to hearing from you and make it right during your next visit to Hilton Guangzhou Baiyun.
6/10 一般
真实旅客
2018年12月25日
真实旅客
2018 年 12 月入住 1 晚
Iris 于 2019年02月1日 的回复
Dear Guest, Thank you for taking the time to rate your recent stay with us at Hilton Guangzhou Baiyun. It would be highly appreciated if you could share with us your constructive comments on the aspects that need to be improved. We look forward to hearing from you and make it right for your next trip to Hilton Guangzhou Baiyun.
8/10 还可以
Qingming
2018年11月1日
满意:清洁度、员工和服务、住宿条件和设施
Qingming
2018 年 10 月入住 1 晚
Marcom Director - Karen Xu 于 2018年11月5日 的回复
Dear Qingming,
Thank you for your good comments for us and choosing Hilton Guangzhou Baiyun! I am so grad that you have a good time with us. I will deliver your message to our related department. We look forward to seeing you soon in Guangzhou.
Only stayed one night. Can’t say much about this hotel. Breakfast excellent, very good quality and wide choice. Service of course good. The only thing I think negative of this hotel is that this hotel is nearby to the busy airport and has very poor noise insulation.
Ka Weng
2018 年 10 月入住 1 晚
Marcom Director - Karen Xu 于 2018年10月29日 的回复
Dear Ka Weng On,
Thank you for having chosen Hilton Guangzhou Baiyun and shared your experience with us. We are pleased to find you enjoyed our Buffet Breakfast and the service as well. We are 30 mins' drive to the Baiyun International Airport. And Your satisfaction is very important to us and we appreciate you bringing the noise insulation issue to our attention. It will help us to improve it in the future. And we do hope the next time you are in Guangzhou, you will consider staying with us again. Thank you.
Dear Joe,
Thank you for taking the time to offer you feedback. I am pleased to hear that you enjoyed your stay and the convenient location and amenities. On behalf of the team, we look forward to welcome you back to Hilton Guangzhou Baiyun!
10/10 超赞
真实旅客
2018年09月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 8 月入住 1 晚
Marcom Director - Karen Xu 于 2018年09月14日 的回复
Dear guest,
Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
10/10 超赞
Lei
2018年08月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lei
2018 年 8 月入住 1 晚
Fiona 于 2018年08月15日 的回复
Dear Guest, thank you for choosing to stay with us at the Hilton Guangzhou Baiyun. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.
Dear Guest,
Thank you for taking the time to share your feed back regarding your stay with us.We are very glad to know that our staff and service helped in making your visit enjoyable Thank you!
Sincerely
,Hotel Management