尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 非常高兴得知您对我们的服务感到满意。我们的团队为您提供的真切关怀，是我们酒店最为重视的。酒店一直以来坚持花费大量的时间和资源组织培训，以保证我们的绅士淑女们都能得到相关的技能。 I am delighted to hear that you enjoyed the stay with us. The genuine care delivered from our team to you is what our hotel values most while we have been spending much time and efforts to provide the training to all our Ladies and Gentlemen. 诚挚期待能够在不久的将来再次欢迎您的到来。 We sincerely look forward to welcoming you back in the near future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 同时，在您的意见中，我了解到酒店的服务以及早餐未能达到您的期望，对此，我们向您表示诚挚的歉意。在当今竞争激烈的市场上，聆听客户意见是至关重要的，我们公司也一直秉承这一原则。请您相信，我们团队会就您提出的问题进行讨论。 Yet it has come to my attention that the service of our team and the breakfast did not meet your expectations. For this, I sincerely apologize. We are a company that believes listening to our guests is of utmost importance, especially in today’s competitive environment. Please be assured that your comment shall be a topic of discussion with our team. 如您所说，广州富力丽思卡尔顿位于新的城市核心，我们推荐您下次到来时，如有时间，除了花城广场，您还可顺便去参观酒店门前的图书馆及博物馆。 The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. 再次感谢您对酒店的惠顾，并让我们知道您对酒店的期望。诚挚希望能够在不久的将来再次欢迎您的莅临。 We appreciate your patronage to our hotels and once again, appreciate your letting us know your expectations. I look forward to welcoming you back in the not too distant future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. We are pleased to know that you enjoyed the stay in the hotel. Your feedback endorses the professionalism and courtesy of our team and I will surely share your compliments with our ladies and gentlemen. We sincerely look forward to welcoming you back in the near future. Best regards, Matthias Vogt General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 很高兴了解到您对本次入住尤其是我们同事的优质服务感到满意，他们再次实践了丽思卡尔顿文化，将个性化服务体验带给了客人。 I am delighted to hear that you enjoyed the stay with us and I am proud to know that our team did a great job in providing the outstanding service to you, which once again enhanced the Ritz-Carlton Culture of delivering personal service to our guests. 诚挚期待能够在不久的将来再次欢迎您的到来。 We sincerely look forward to welcoming you back in the near future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 很高兴了解到您享受到了愉快的入住体验。如您所说，广州富力丽思卡尔顿位于新的城市核心，我们推荐您下次到来时，如有时间，除了花城广场，您还可顺便去参观酒店门前的图书馆及博物馆。 We are pleased to know that you enjoyed the stay with us. The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. 在此，我再一次感谢您的认可，也希望在不久的将来能够欢迎您的再次光临。 Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店，并与我们分享您的意见。 Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. 很高兴了解到您享受到了愉快的入住体验，您的反馈为我们团队的专业用心点了赞，我一定会与团队的绅士淑女们分享这份喜悦。 We are pleased to know that you enjoyed the stay in the hotel. Your feedback endorses the professionalism and courtesy of our team and I will surely share your compliments with our ladies and gentlemen. 在此，我再一次感谢您的认可，也希望在不久的将来能够欢迎您的再次光临。 Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

尊敬的顾客： Dear DANFENG, 很高兴了解到您对我们酒店地理位置，服务水平的认可。然而也很遗憾您对我们的早餐不甚满意。如您有反馈或者建议，欢迎随时告诉我们以便我们能够取得进步。 We are pleased to learn about your comment on location and service level. Yet we are sorry as well that the breakfast is not to your liking. Please do feel free to let us know your feedback so that we can improve further. Regards, Matthias Vogt傅戈 General Manager总经理

Dear Valued Guest, Thank you for staying with us at The Ritz-Carlton, Guangzhou. We look forward to your next visit in the near future. Regards, Matthias Vogt General Manager

尊敬的顾客： Dear Valued Guest, 由于网页问题，我们到现在才成功回复您。 Sorry for getting back to you late due to website issue. 我们仔细查实了您提的事，对此我们希望能够通过电话或者邮箱与您直接联系。 After looking into the matter you mentioned we would like to speak to you directly via email or phone call. 请您告知我们您的邮箱地址或者电话号码。 Please kindly leave us your email address or phone number so that we can get back to you. 谢谢！祝您一些顺利！ Thank you and wish you all the best. 此致 敬礼！ Best Regards, 简卡伦 Karan Jain 酒店经理 Hotel Manager

Dear nai chung, It is our pleasure to learn that you had a wonderful experience with us. Knowing that our ladies and gentlemen have extended impeccable services to you is for sure great recognition on our team. We will share your delight with all of them while looking forward to your next visit in the near future. Regards, Matthias Vogt General Manager

Dear Cheok Kei, Thank you for sharing your enjoyable experience in our hotel. We all look forward to welcoming you back in the near future. Regards, Matthias Vogt General Manager