Their service level was terrible. I had requested for a bow and a fork for my food, and i called them on 3 separate occasions before they finally told me they do not provide it. The safe box is very small and you can just lift it up wothout a lot of effort. Wifi is as good as not working most lf the time. Last but not least, they started hacking the room beside mine (due to renovation) at 8am. I had to call them 3 times for them to stop the work.