「One of the beds was broken, and as a female who checked in late evening I did not feel comfortable walking across the parking lot full of drinking/smoking patrons to tell staff or having them come to my room. The manager the next day did not believe that the bed was broken and wanted me to show it to him... He was extremely rude and challenging about the situation. They also text you but its not them?? I will never be returning.」
「The room was clean. The hotwater is regulated so there is only so much you can use before the cold water comes on. The airconditioning worked well.
The room was clean and functional.
My main complaint was the front desk staff who was very businesslike. She wanted my birthdate and when I asked why, she said no matter, I have it off your ID. Why was my birthdate needed? Otherwise, it served my needs for the night.」
「The booking was very last minute and for one night, with a check in close to midnight. The room was clean and comfortable. The staff always answered the phone with our updated on ETA. Also forgot something in the room and they were very responsive in confirming that they had it and kept it for us to collect 2 days later.」
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