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关于贵阳凯宾斯基大酒店的点评

5 out of 5
贵阳凯宾斯基大酒店
南明区护国路68号, 贵阳市, 贵州省

点评

8.6

超赞

10 分 - 超赞。11 条好评，共有 18 条点评" "
8 分 - 还可以。4 条好评，共有 18 条点评" "
6 分 - 一般。1 条好评，共有 18 条点评" "
4 分 - 很差。0 条好评，共有 18 条点评" "
2 分 - 糟糕。2 条好评，共有 18 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

9.0/10

服务设施

8.8/10

住宿条件和设施

10/10

环保

点评

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚

8/10 还可以

li

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店环境舒适，服务态度和服务质量不错
2019 年 8 月入住 1 晚
公关经理 于 2019年09月5日 的回复
尊敬的客人，我们很荣幸接待您下榻在贵阳凯宾斯基大酒店同时也非常感谢您抽出时间来与我们分享您的意见，我们很高兴看到您在本酒店拥有愉悦的入住体验，我们衷心地希望在不远的将来您将再次选择入住贵阳凯宾斯基大酒店。此致！贵阳凯宾斯基大酒店管理层。

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通方便，就是贵
挺好的，楼下有幻影卖，楼上很高层，酒店很豪华，就是贵，真是贵啊，贵阳那么个小地方，2-300住的很好啦，这个要1480块，太贵啦
公关经理 于 2019年08月1日 的回复
尊敬的客人，您好，非常感谢您抽出时间来与我们分享您的意见和入住体验。我们一向非常重视客人的宝贵意见，同时也不断汲取客人反馈和意见持续提高我们的服务品质和为客人提供更好的入住体验。我们衷心地希望在不远的将来您将再次选择入住贵阳凯宾斯基大酒店。此致！贵阳凯宾斯基大酒店管理层。

2/10 糟糕

pengchi，中国

不满意：客房舒适度，员工和服务
非常不值得住的酒店
公关经理 于 2019年08月1日 的回复
尊敬的客人，我们很荣幸接待您下榻在贵阳凯宾斯基大酒店同时也非常感谢您抽出时间来与我们分享您的意见，我们很高兴看到您在本酒店拥有愉悦的入住体验，我们衷心地希望在不远的将来您将再次选择入住贵阳凯宾斯基大酒店。此致！贵阳凯宾斯基大酒店管理层。

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad service at Kempenski Guiyang
The Kempenski Hotel disappointed me great deal this time. The front desk staff was unable to solve my question even with my repeated request (Remarks: I was just asking for an invoice!) and after I was back home, their "executive housekeeper" kept finding excuses and even asked the hotel portal to reply me directly. Kempenski, as a reputed hotel, should not have been providing such bad customer service and inflexibility in dealing with customers' reasonable requests. I wondered if they would treat other business travellers with the same ridiculous service in the future. I would seriously consider whether to stay at the hotel chain again in the future.
Marcom Executive 于 2019年08月1日 的回复
Dear guest, I thank you for your comments as we always strive to better ourselves. I apologize for the miscommunication concerning your bad experience, and would like to ensure that we can regain your faith in our commitment to deliver forgettable journey, by inviting you to call or email us the next time your travel takes you to Guiyang and will ensure personally an upgrade and the lounge access that was promise to you this time. Sincerely, Kempinski Hotel Guiyang Management Team I hope we will see you soon.

6/10 一般

真实旅客

满意：客房舒适度
不满意：清洁度
押金
要求顧客預付每天1000元押金很不合理!感覺被當小偷或不願付錢
公关经理 于 2019年08月1日 的回复
尊敬的客人，您好，感谢您抽出宝贵的时间与我们分享您的意见。我很抱歉听到您在入住期间经历的不便，我也代表整个团队向您表示歉意。这个意外并不能够体现我们为客人所传递的服务的整体水准。酒店管理层会就此事项做出相应跟进行动。我们诚挚地邀请您在不远的将来再次选择入住贵阳凯宾斯基大酒店。此致！贵阳凯宾斯基大酒店管理层。

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good! The serve are good!
Marcom Executive 于 2019年08月1日 的回复
Dear guest， Thank you for selecting Kempinski Hotel Guiyang as home for yourselfs during this most recent visit to Guiyang. Your feedback and recommendations are well received and looked into further by our team. We hope to host you again soon, Kempinski Hotel Guiyang Management Team

10/10 超赞

Gracie，Toronto

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unforgetable Stay!!!
Very welcoming with friendly staff, excellent location with view of the city, close to the shopping mall and Jiaxiu Tower, lots of good to see the city. The best experience is the splendid view in 53 Club, I had couple glasses of white wine with friends over there, that was fantastic, we really had a lovely night in the hotel . I would go back anytime.
Marcom Executive 于 2019年08月1日 的回复
Dear guest， Thank you for selecting Kempinski Hotel Guiyang as home for yourselfs during this most recent visit to Guiyang. Your feedback and recommendations are well received and looked into further by our team. We hope to host you again soon, Kempinski Hotel Guiyang Management Team

10/10 超赞

Ziyun010，Hongkong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Impressive Experience in Guiyang!
Excellent, luxurious, situated in , I can't find words to say how great this hotel is. Great location for everything. Very pleasant, polite staff. Many possibilities to spend time in shopping, entertaining and local experience.
Marcom Executive 于 2019年08月1日 的回复
Dear guest， Thank you for selecting Kempinski Hotel Guiyang as home for yourselfs during this most recent visit to Guiyang. Your feedback and recommendations are well received and looked into further by our team. We hope to host you again soon, Kempinski Hotel Guiyang Management Team

10/10 超赞

Helen

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 3 晚

10/10 超赞

Aitor

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 8 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 5 晚
公关经理 于 2019年08月3日 的回复
尊敬的客人，您好，非常感谢您抽出宝贵的时间与我们分享了您的评价。，再次感谢您的评论，祝您及家人身体健康，希望在不久的将来能再次有机会为您的出行创造美好的回忆！此致！贵阳凯宾斯基大酒店管理层。

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful Hotel
Before the trip, I went through a lot of websites, and found that it seemed impossible to find a hotel without smoking issues--people in Guiyang smoke in public areas including 5 stars hotels. Some complained about cigar smell in their non-smoking rooms--the worst was that it's the same after changing rooms. After reading reviews in Chinese and English, I concluded that at least, Kempinski's rooms are free form smoking. I especially asked for a room on the non-smoking floor at check-in. During our 6-night stay, one day, we found that smoke was fill in the hallway--someone was smoking in a room and had the door wide open. We made a big complaint to the front desk. They immediately took care of it, and didn't happen again. The hotel was beautiful. The breakfast buffet was great--a wide display of selections. Our room was not big, but felt luxurious. The view form the room was great. There were a supper market, shopping mall and lots of restaurants next to the hotel. You can easily get a taxi outside the hotel entrance. I used my name to book the hotel and checked in with my credit card. However, it's probably a cultural thing--I found out at check out that they put my husband's name on the receipt, which I needed for reimbursement. It took a while for them to correct it. Since we had an early flight to catch and a taxi was waiting outside, it did create stress on us. But, they did try hard to satisfy customers. Overall, I still gave the hotel full-point rating.
公关经理 于 2019年08月1日 的回复
Dear guest， Thank you for selecting Kempinski Hotel Guiyang as home for your families during this most recent visit to Guiyang. Your feedback and recommendations are well received and looked into further by our team. We hope to host your families again soon, Kempinski Hotel Guiyang Management Team

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
Short business stay, transportation well organized despite huge delay
Marcom Executive 于 2019年08月1日 的回复
Dear guest， Thank you for selecting Kempinski Hotel Guiyang as home for yourself during this most recent visit to Guiyang. Your feedback and recommendations are well received and looked into further by our team. We hope to host you again soon, Kempinski Hotel Guiyang Management Team

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Marcom Executive 于 2019年08月1日 的回复
Dear guest, Thank you for your comments; the Ladies and Gentlemen of the Kempinski Hotel Guiyang strive to ensure the well-being of our guests. We are looking forward to see you again when your travel takes you back in Guiyang. best wishes, Kempinski Hotel Guiyang Management Team

10/10 超赞

John，Singapore

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beer and gym
Amazing. All eas as expected - amazing. They brew their iwn beer. The newly opened gym eill help you burn it off.
Marcom Executive 于 2019年08月1日 的回复
Dear guest， Thank you for selecting Kempinski Hotel Guiyang as home for yourself during this most recent visit to Guiyang. Your feedback and recommendations are well received and looked into further by our team. We hope to host you again soon, Kempinski Hotel Guiyang Management Team

8/10 还可以

Sam，Shenzhen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
good stay, very convenient. close to Jiaxiu Tower, but close to shaopping mall too. Easy to find good resteraunt.
Marcom Executive 于 2019年08月1日 的回复
Dear guest， Thank you for selecting Kempinski Hotel Guiyang as home for yourselfs during this most recent visit to Guiyang. Your feedback and recommendations are well received and looked into further by our team. We hope to host you again soon, Kempinski Hotel Guiyang Management Team