Worst experience ever.
Nobody available in this hotel as they closed for 15days due to renovation without any notice for reserved customers.
Glad that Taxi driver kindly took us to nearby Hotel, Best Western Skycity Hotel.
Hiro
2018 年 7 月入住 2 晚
8/10 还可以
동현
2018年05月15日
满意:清洁度、员工和服务、住宿条件和设施
경제적인 호텔
가격 대비 좋은 호텔
동현
2018 年 5 月入住 3 晚
호텔 매니저 于 2018年06月7日 的回复
의견을 보내 주셔서 감사합니다
6/10 一般
赤嶺
2018年01月25日
不满意:清洁度、员工和服务、住宿条件和设施
赤嶺
2018 年 1 月入住 3 晚
6/10 一般
Aaron
2017年07月26日
满意:员工和服务
不满意:住宿条件和设施
Aaron
2017 年 7 月入住 1 晚
10/10 超赞
Prem
2017年05月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel near Delhi
Good hotel at 5.5K near to Airport far from Rush and near to Delhi and surroundings
Prem
Dear Prem,
Thank you for choosing Galaxy Hotel Shopping & Spa, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.
Yours Sincerely
Jaswant Singh
General Manager
4/10 很差
真实旅客
2017年05月22日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I have stayed at this hotel several times over the last 7 years but this stay was clearly disappointing. I plan to stay elsewhere in future.
真实旅客
4/10 很差
真实旅客
2017年04月23日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
worn out hotel
galaxy used to be a great hotel but it has worn out. management has done no renovations. I had cockroaches in the room. room was no hygenic. breakfast menu is very limited.
真实旅客
8/10 还可以
真实旅客
2017年03月19日
满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
I think the bedding & towels etc. were washed, but there were stains and smudges
真实旅客
10/10 超赞
Nicholas
2017年02月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Strange - but better for it
Design and Art is the order of this Hotel. We stayed 1 night before our flight on our way back from Agra.
Quite difficult for our driver to find, but when he did, from the Room to the Bars etc in the attached Mall, we were grateful.
We booked a Suite room, WOW! Fantastic roll top bath in huge glass walled bathroom, separate sleeping and dining room, both with TVs! The views leave a lot to be desired, but the very cheap room cost more than compensates.
The staff here are a little aloof , and the least friendly of our stay in India, but still more friendly than many European Hotels I have stayed.
Nicholas
Dear Guest,
Thank you very much for your constructive feedback of your last stay at Galaxy Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about issue highlighted. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Please reach out directly at gm@galaxyhotel.in for your future stay. It would be such a pleasure to welcome you back to our hotel!
Yours Sincerely
Jaswant Singh
General Manager
2/10 糟糕
Naresh
2017年02月26日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was terrible stay over all becz the quality of rooms and service has come to such a level that we would never go back
Naresh
6/10 一般
真实旅客
2016年07月19日
满意:清洁度、员工和服务、客房舒适度
WiFi could have been much better. Had numerous issues connecting and even when I could connect it was very slow. Also in a bad location. Would not recommend this hotel for those looking for a hotel in a location they can explore. Otherwise, the hotel/room condition and service were all exceptional. The other included amenities were also a nice benefit.
真实旅客
10/10 超赞
真实旅客
2016年06月25日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ok goog
ok
真实旅客
Dear Guest,
Thank you for choosing Galaxy Hotel Shopping & Spa, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.
Yours Sincerely
Jaswant Singh
General Manager
6/10 一般
Samar,India
2016年05月7日
不满意:客房舒适度,住宿条件和设施
Towels, bed sheets are old. Some electric switches do not operate, lobby carpet is old too. Overall appears poorly maintained.
Samar
6/10 一般
真实旅客
2016年01月28日
满意:住宿条件和设施,员工和服务
不满意:客房舒适度,清洁度
muy bonito pero muy descuidado y sucio
El Hotel estaba muy bonito no me gusto que me toco cuarto sin ventana el problema es que está muy sucio solo limpian por donde se ve. Los sillones estaban muy sucios.
El personal en su mayoría muy Atento
真实旅客
10/10 超赞
真实旅客
2015年12月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Hotel
everything was ok but the smell in the hotel was bad
真实旅客
6/10 一般
Piyush,Houston
2015年11月27日
满意:员工和服务
不满意:清洁度
Hotel has gotten old, specially bathroom is not very clean and also towels were dirty and old.
Worst towels i have ever seen in hotel
Piyush
6/10 一般
Sulabh
2015年10月11日
满意:客房舒适度
不满意:员工和服务
Good for business travellers
Positives: Big room (750 sqft as they claim) with jacuzzi etc. Very comfortable. Gym and spa was good too. Staff polite and helpful.
Negatives: VERY limited food options for room service. For all meals, need to go across to restaurants in the galaxy mall. Pool floor and sides were covered with moss, very slippery and unhygienic. Neighborhood not great, a lot of construction going on.
A stylish hotel perfectly situated and has lots of lovely amenities and rooms are spacious and vibrant. Staff are professional and courteous.
AJ
2/10 糟糕
SDS,UK
2015年03月15日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Please be aware - deceiving pictures
I am only giving this hotel a one star because the food was decent. Please be aware, the waiting staff will whisk away your plate from under your nose as you are still eating around 9.50am (breakfast is available until 10.00 am). You are literally left holding your last bit of toast over the table. You have to ask several times for a cup of tea. Very disappointed as hotel does not appear anything like the pictures on the Internet. Rooms are dismal, dusty and smell of smoke even though we were assured they were non smoking rooms. I don't think it deserves to be the rate it claims. I booked this hotel for the facilities it offers ie sauna / spa, steam room, one was not working, the other was undergoing maintenance. The hotel staff did say we could use one of the amenities but I did not want to take the risk, particularly with repair works going on. We made arrangements to move out as we felt were paying for something that was not available.
SDS
4/10 很差
Brijesh
2015年03月7日
满意:清洁度
不满意:员工和服务
Brijesh
8/10 还可以
Eduardo,New York
2015年03月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Delhi nights
Just wish the front desk was a bit more helpful in locating a cheaper cab
Eduardo
8/10 还可以
Pradeep,Reckong peo
2015年02月27日
满意:清洁度、住宿条件和设施、客房舒适度
good
It's good to stay in hotel
Pradeep
8/10 还可以
Mohan,Pune
2015年02月23日
满意:清洁度、住宿条件和设施、客房舒适度
Good Hotel for Business traveler to Gurgaon
It is hotel for business people. Some what isolated & hence only business people can stay. For other holiday makers, it may not be suitable one as no much restaurants/entertainment available in & around with walking distance.
I had booked this as a staycation for my husband and me to getaway within Gurgaon and Galaxy mall being a nice place to window shop... however, the experience at the hotel was below what we expected. The lady at the reception Meenakshi was a little curt with us and asked the question "You don't carry business cards?" with sarcasm when my husband and I told her we weren't carrying any. It was rude. In the room the bed cover had stains. The TV channel listing was long with the actual channels that worked being less than 5. The IT Manager who came to our room told us they were making changes in most rooms to the setupbox system - we asked if we could be moved to another room - he called the reception (Meenakshi again) telling her about the room change request. She told him she would get back to us and we never heard from anyone again. All in all... a disappointment
Menaka
8/10 还可以
Manish,Dubai
2015年02月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Hotel at a Great Price
One night stay as an flight overlay. Good Hotel at a great price.
The services that was being provided at Galaxy is mind blowing and I am totally satisfied. It's 100 percent worth the amount you spent. The complementary Swedish massage was very soothing. However the elevators for Hotel entrance could be better.
Sunny
10/10 超赞
Mr Simon,London UK
2014年05月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very state of art hotel
I have stayed in many hotels in India and have found the Galaxy to be the best in terms of value, service and luxury. Staff are amazing and as an Englishman I am treated as if i were a real VIP.
Mr Simon
10/10 超赞
Joe,Gurgaon
2014年04月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was perfect
Loved the overall experience
Joe
2/10 糟糕
Guest,Gurgaon
2014年04月15日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
What a disaster
So I booked this hotel for my gf and her mom visiting India. The pictures look all nice however the hotel needs some major cleaning and updates. This must have been a great boutique hotel at one point however the unclean and dusty insides just make it disgusting. The elevators smelled like someone took a sh1t in there. I complaint the manager 2 times but not much was done. Definitely not recommending this to anyone again
Guest
8/10 还可以
Anuj,New Delhi
2014年03月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Value for money...
I would recommend this hotel to everyone for its excellent customer service snd satisfaction. The hotel staff is polite, helpful and quite proactive. The stay here has always been comfortable and relaxing. The buffer breakfast and dinner are quite good in terms of both taste and quality. Besides all this, the hotel has an excellent location with close proximity to all major attractions in gurgaon. I would definately recommend this hotel to everyone.
Anuj
8/10 还可以
M
2014年03月3日
满意:清洁度
M
8/10 还可以
真实旅客
2014年03月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
8/10 还可以
M,CA
2014年02月24日
满意:住宿条件和设施,清洁度
Nice Hoyel
I was surprised that how nice and modern ! Very contemporary ! But I had a problem about bath room. They have very nice bath room each room. First day I took a shower, and then OMG ! Flood everywere all over the bath room even I could use the toilet in the water though. Terrible ! Next day I changed the room, this time the rain shower doesn't work, and also hand shower took very hot water only, almost burned, I couldn't control the temperature. That's TOO BAD. Otherwise very nice hotel. They have nice restsurant, too !
M
10/10 超赞
真实旅客
2013年12月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel but not much in walking distance besides a grocery store about 10 minutes. Hotel upcharges a lot for taxi use. Otherwise, room was very large and hotel restaurants were good.
Upgrade my room but it had no windows. I have never stayed in a hotel room that did not have any windows int he room. Staff was nice and helpful.
shaukat
8/10 还可以
Harish,Mumbai
2013年05月28日
满意:清洁度、住宿条件和设施、客房舒适度
Good Hotel at a Good Price
Stayed at Galaxy for 2 days in May. The location of the hotel is good, with cyber city & airport not very far. The in house restaurants & lounge bars / sports bar too are good places to chill. Only grievance was that the hotel charged us extra for an office drop, location of which was barely 300 mt from the highway despite a hotel - airport transfer included in the package. As repeat guest, one expects some flexibility in service. Though the amount charged was not high, we were surprised with the lack of flexibility in service. Apart from the same, the stay was comfortable & can recommend Galaxy to guests looking at good hotels in Gurgaon
Harish
4/10 很差
Ruth,London, UK
2013年05月10日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Drab
Ok, so in the price range you expect it not to be to 5 star standards, however the hotel has a bad energetic feel and also no fresh perspective - plaster is falling from the walls, hotel staff appear not connected, it just felt so uncomfortable. Bleach stains on the grass just shows their lack of attention.
Ruth
10/10 超赞
Spencer
2013年03月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Service and Value
Quirky hotel layout that takes a day to really appreciate. A bit dated in some areas but well maintained. Customer service was second to none. Traveling with children results in lots of little extra requests (simple off menue dishes for the kids and such) which were handled quick and with a smile. Customer service is not a strong suit in India. At Galaxy it was world class. Total value for the cost of the stay is excellent. Will stay again upon my return to Dehli later in the year. Very happy customer.