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关于假日酒店Gurugram Sector 90，IHG酒店的点评

4 out of 5
假日酒店Gurugram Sector 90，IHG酒店
Sapphire 90 Sector 90, Gurugram, Haryana

点评

7.6

还可以

10 分 - 超赞。17 条好评，共有 36 条点评" "
8 分 - 还可以。5 条好评，共有 36 条点评" "
6 分 - 一般。6 条好评，共有 36 条点评" "
4 分 - 很差。4 条好评，共有 36 条点评" "
2 分 - 糟糕。4 条好评，共有 36 条点评" "

7.8/10

清洁度

7.2/10

员工和服务

7.4/10

服务设施

7.6/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Parul

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
GM 于 2024年04月20日 的回复
Dear Parul,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

10/10 超赞

Manish

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I really liked the area in which it is built. As of today, the area has lot of open area and an awesome view of the setting sun. With close proximity to the newly opened Dwarka Expressway it is only going to get better. The property is nearby to many DLF properties and that shows that this property ia surrounded by prominent folks.
2024 年 3 月入住 2 晚
gm 于 2024年03月27日 的回复
Dear Manish,Thank you so much for sharing your valuable feedback with us.We are extremely delighted to read that you liked our convenient location and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

2/10 糟糕

Krishna

不满意：住宿条件和设施，员工和服务
It was not a great experience since room service really slow… intercom not working properly once reach to service no one pick call Had to change room since it was too dirty, I’ve made a video as well after showing video changed the room
2024 年 3 月入住 2 晚
GM 于 2024年03月19日 的回复
Dear Krishna,Thank you so much for sharing your valuable feedback with us.We are really disappointed to see that we could not live up to your expectations with regards to services. I have addressed your concern to my team and assure you that it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 还可以

Chandani

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 2 月入住 6 晚
GM 于 2024年03月1日 的回复
Dear Chandani,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 还可以

Lalit

满意：住宿条件和设施，清洁度
Not very disabled friendly
2024 年 2 月入住 2 晚
GM 于 2024年03月1日 的回复
Dear Lalit,Thank you so much for sharing your valuable feedback with us.I am disappointed to see that we could not live up to your expectations during the stay. However, would like to share that we have separate room with all facilities for differently abled. We wish to welcome you back in the near future.Warm regards,Nitinn SharmaGeneral Manager

2/10 糟糕

Kulothungan

2024 年 1 月入住 2 晚
GM 于 2024年02月13日 的回复
Dear Kulothungan,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 还可以

GURPREET，INDIANAPOLIS

满意：清洁度、员工和服务、住宿条件和设施
Everything is overall great except washroom smells very bad I keep informing to staff but no one cares about it
2023 年 11 月入住 2 晚
gm 于 2023年11月28日 的回复
Dear Gurpreet,Thank you so much for sharing your valuable feedback with us.We are happy that you liked overall stay, however regret that we could not live up to your expectations with regards to cleanliness. Rest assure it will be taken care of.Please accept my sincere apologies and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 一般

KUNWAR，San Diego

满意：清洁度
不满意：员工和服务
Check in staff is poor specially the lady manager
2023 年 9 月入住 2 晚
GM 于 2023年09月29日 的回复
Dear Kunwar,Thank you so much for sharing your valuable feedback with us.I am disappointed to see that we could not meet your expectations, however rest assure that it has been addressed to the team and will be taken care of.Please accept my sincere apologies and hope to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

4/10 很差

Hideki

商务旅客
不满意：清洁度、员工和服务、服务设施
Face towels were not placed. The wet towel was not replaced. The TV and one of the room phones were not working. The bathroom drain pipe was clogged.
2023 年 9 月入住 3 晚
GM 于 2023年09月25日 的回复
Dear Hideki,Thank you so much for sharing your valuable feedback with us.I really apologies for the inconvenience caused to you during the stay. Your concern have been addressed to the team and assure you that none of the other guests feel this way again.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

10/10 超赞

Ian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Value For Money
Value for money, built over a small shopping mall so convenient for variety of a few restaurants if you want a change from the hotel restaurant. Staff in general very helpful. Coffee service at breakfast is typically slow but breakfast has reasonable variety. Ms. Sakshi Singh is a credit and excellent ambassador for the hotel and goes above and beyond to make your stay smooth & seamless.
2023 年 9 月入住 4 晚
GM 于 2023年09月18日 的回复
Dear Shubham,Thank you so much for sharing your valuable feedback with us.I am glad that you enjoyed overall services and your special mention about Sakshi is very motivating. I have shared your appreciation with the team and we wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 一般

Hideki

商务旅客
不满意：清洁度、员工和服务、服务设施
The check-in process took me twenty minutes and face towels were not placed in the room.
2023 年 9 月入住 2 晚
GM 于 2023年09月18日 的回复
Dear Hideki,Many thanks for sharing your valuable feedback with us.I am disappointed to see that we could not live up to your expectations with regards to time taken during check in process.Rest assure your concerns have been addressed to the team and it will be taken care of. Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

2/10 糟糕

Arpit

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
Demanded unnecessary money also power was gone for around 2 hour service was very delayed.
2023 年 9 月入住 1 晚
GM 于 2023年09月18日 的回复
Dear Arpit,Thank you so much for sharing your valuable feedback with us.I am sorry for the inconvenience caused to you during your stay, however since the booking was made on triple occupancy and at the time of check in there was extra occupant, hence it was charged extra. With regards to your concern about the services, rest assure it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 一般

真实旅客

商务旅客
满意：客房舒适度，员工和服务
不满意：住宿条件和设施
One-night stay on business trip
Stayed 1-night at this hotel on a business trip. The room was clean and tidy but was lacking all of the essential necessities - towels, toiletries, and such. The beds were comfortable but the room itself was quite cramped compared to other places I've stayed at for similar rates even in more popular parts of the city. My stay included a breakfast buffet which was ok. The front desk and restaurant were friendly and helpful.
2023 年 6 月入住 1 晚
GM 于 2023年07月7日 的回复
Dear Anonymous,Thank you so much for sharing your valuable feedback with us.It is indeed a pleasure that you had a comfortable stay in our room and had a great dining experience during breakfast at Viva. However really regret for the inconvenience caused to you due to amenities in room. I assure you that corrective measures are in place and look forward to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

6/10 一般

Munish

商务旅客
满意：客房舒适度
不满意：员工和服务
Clueless Managers & leads
The hotel staff is predominantly bunch of interns. That is not the main issue. The junior staff does put in a lot of effort. The issue is that all leads and managers on duty do not have a clue of what needs to be done. They are not giving the junior staff any good direction and that will lead to a lot of bad experience overall. If it was not for the location - I would have certainly checked out of the hotel on second day.
2023 年 6 月入住 5 晚
gm 于 2023年07月7日 的回复
Dear Munish,Many thanks for sharing your valuable feedback with us.We are extremely sorry for the inconvenience caused to you during the stay. I have personally taken up with the team and assure you that it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

10/10 超赞

Naveen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent & Clean
2023 年 3 月入住 3 晚
GM 于 2023年04月4日 的回复
Dear Naveen,Thank you so much for sharing your valuable feedback with us.We are glad that you liked the services and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

10/10 超赞

jun pyo

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
GM 于 2023年03月28日 的回复
Dear jun pyo,Thank you so much for sharing your star rating with us.We really appreciate and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

6/10 一般

Harinder

2023 年 3 月入住 1 晚
GM 于 2023年03月28日 的回复
Dear Harinder,Thank you so much for sharing your star rating with us.We really appreciate and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

4/10 很差

ANUPAM

与家人出行
不满意：住宿条件和设施，员工和服务
Poor service .will not stay again
2023 年 2 月入住 1 晚
GM 于 2023年03月2日 的回复
Dear Anupam,Thank you so much for sharing your valuable feedback with us.We are sorry for the inconvenience caused to you during the stay, however I assure you that it will not be repeated and no other guest feel this way again.Hope you understand and give us another opportunity to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

10/10 超赞

Ellen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very helpful. The room was very comfortable. The morning buffet breakfast was outstanding.
2023 年 2 月入住 5 晚
GM 于 2023年02月28日 的回复
Dear Ellen,Thank you so much for sharing your valuable feedback with us.We are glad that you were impressed by our team and enjoyed the breakfast.We wish to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

10/10 超赞

Navin

2023 年 2 月入住 1 晚
GM 于 2023年02月8日 的回复
Dear Navin,Thank you so much for sharing your valuable rating with us.We really appreciate and wish to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

6/10 一般

Kunal

4/10 很差

Maneesh

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Asked Duty Manager Sakshi to send me a large SUV for airport pickup. Clarified that we were 4 passengers (2 adults and 2 small kids) and 7 pieces of luggage. reminded them 3 times ahead of arrival, they sent a CNG sedan with no trunk space. So I had to run around to rent a second car at airport after 20hrs of flight. I had booked 2 rooms and asked for them to be adjoining. The booking was done 3 months in advance. Called hotel to confirm they can provide adjoining rooms, had them put it in their notes. it took them 2 days after I checked in for them to give me adjoining rooms. Duty manager Manish promised every day but never came through. Finally, I was holding an event at the hotel during same stay and had booked 9 additional rooms. All rooms were requested to be on same floor and requested 2 sets of adjoining rooms. That did not happen either and the front desk staff could care less. The room service line is a waste as no ever picks up. You almost need to call the reception and have them chase after room service to call you back. Pretty terrible service for Holiday Inn brand. On the positive side, the event manager Manosija was excellent in getting everything organised and we had a great time. The buffet breakfast and the restaurant was also very very good.

10/10 超赞

RAKESH

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Good place to stay
2022 年 9 月入住 1 晚

8/10 还可以

RAKESH

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Hotel in the shopping mall makes easy for guests to enjoy.
2022 年 4 月入住 2 晚

2/10 糟糕

Chandni

2022 年 4 月入住 1 晚

10/10 超赞

Shivika

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room were small but fulfilled my requirements.
2022 年 3 月入住 1 晚

10/10 超赞

Rijesh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 1 晚

4/10 很差

Vinay

与家人出行
不满意：客房舒适度，员工和服务
Staff was not well mannered.
2022 年 1 月入住 1 晚
GM 于 2022年01月18日 的回复
Dear Vinay, Thank you so much for sharing your valuable feedback with us. We are sorry for the inconvenience caused to you, rest assure we have spoken to the team and it will be taken care of. We hope you will give us another opportunity to welcome you back soon. Warm Regards Nitinn Sharma General Manager

10/10 超赞

Prashant

2021 年 12 月入住 3 晚
GM 于 2022年01月12日 的回复
Dear Prashant, Thank you so much for sharing star rating with us. We wish to welcome you back soon. Warm Regards Nitinn Sharma General Manager

10/10 超赞

Nishant

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 11 月入住 3 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
over all good
2021 年 9 月入住 2 晚
GM 于 2021年09月27日 的回复
Dear Anonymous, Thank you so much for sharing your valuable feedback with us. We are glad that you had an excellent stay and wish to welcome you back soon. Warm Regards Nitinn Sharma General Manager

8/10 还可以

Ravinder Singh

2020 年 11 月入住 1 晚
Holiday Inn Gurugram Sector 90 于 2021年01月19日 的回复
Dear Mr. Singh, Greetings from Holiday Inn Gurugram Sector 90! We are thankful for your feedback. May we request to know where we need improvement to meet your expectations, if any. We would like to welcome your suggestions and feedback for our improvement. We would be pleased to serve you again in the near future. Please feel free to contact us for any further assistance. Thanks with Regards Holiday Inn Gurugram Sector 90

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 11 月入住 2 晚
Holiday Inn Gurugram Sector 90 于 2020年11月25日 的回复
Dear Guest, Greetings from Holiday Inn Gurugram Sector 90! We are thankful for your feedback and will assure that brand standard will be maintained always by the hotel. We would be pleased to serve you again in the near future. Please feel free to contact us for any further assistance. Thanks with Regards Holiday Inn Gurugram Sector 90