This property is very outdated. The 1st room we had was unsafe as the balcony door did not even lock. Rooms are in need of severe updating. Lack of hot water in as much we had to use other rooms to have a shower. If the hotel was busy this would been a major problem. The staff changed our first room but was not much better. Balcony crumbling concrete above us. When asked about the NYE gala staff did not know what I was talking about. I appreciate englishbis the staffs second language. But just asking for basic information was hard to get across. I actually am a TEFL teacher so I understand how to phase things at basic English level. Room was freezing cold as well. A very over priced out dates unhelpful hotel. I won’t go into how dirty the garden looked. The photos must of been taken around 5 years ago. When asked about a discount about the lack of heat the lack of hot water having to walk through corridors or the hotel to another room. There English became totally non existent.
This hotel needs major work to bring up to a basic standard
Simon
2023 年 12 月入住 2 晚
4/10 很差
Ben
2024年01月10日
满意:员工和服务
不满意:住宿条件和设施,清洁度
I feel like I massively over paid for this property. The only way I can see this property had good reviews is if they are fake. The only really positive is the staff were friendly and helpful. The room was the issue - dirty covers, damp in the walls, damp in the bed headboard, window frames damp, floor worn out, the best bit was they asked if I wanted heating then brought up a tiny heater that looked worn out and made a load of noise like it would set fire at some point, also the hot water has to be requested in the evenings and takes 20 minutes to come through.
Honestly if I'd paid $15 for the room I'd have accepted it, even though I've stayed in better for that much. But I paid $94 AUD, im sure there are better options for the price. I hate to leave negative reviews but people deserve to know the truth as it's no way 4 star and no way 7.5 rating.
Ben
2024 年 1 月入住 1 晚
2/10 糟糕
Hee Jae
2023年12月4日
Hee Jae
2023 年 11 月入住 2 晚
6/10 一般
真实旅客
商务旅客
2023年02月10日
满意:清洁度、员工和服务、住宿条件和设施
OK hotel - but need to upgrade their water heater!
It was fine - in terms of the bed, the room service food, and the breakfast it was average. The major downside was the lack of hot water -- they have a boiler that they keep off most of the time, and you need to tell them to turn it on at least an hour before you want to take a shower. Which I found out about only through taking a super cold shower one morning... And even after they turned it on, the water was lukewarm at best. Unfortunately that's a deal breaker for me and I won't be back.
真实旅客
2023 年 2 月入住 3 晚
8/10 还可以
Loveleen
与家人出行
2021年11月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Loveleen
2021 年 11 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2020年01月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the 2 rooms. One like a loungeroom & the other a spacious bedroom. Great spacious bathroom with a nice bathroom. Helpful staff. Very clean. Comfy bed. Good location. Secure with guard at gate & always someone at reception. Didn't like that we constantly had to ask for hot water to be turned on late at night & again after 9am. We asked & then went for brekky waiting for it to warm up to return & it had been switched off again. Took 2.5hrs for 3 people to shower! We asked to shower in another room as it was 11:30am. They provided us a fan heater as we were cold.
真实旅客
2020 年 1 月入住 1 晚
8/10 还可以
Sanjeev
2019年07月26日
满意:客房舒适度,员工和服务
不满意:住宿条件和设施
Comfortable stay
Decent place, the wall damp needs to be taken care of. The rooms are good size. However buffet can be slightly better
Sanjeev
2019 年 7 月入住 1 晚
8/10 还可以
真实旅客
商务旅客
2019年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good staff!!!
Good Breakfast!!!!
Clean Rooms!!!
Safe Location!!!!
真实旅客
2019 年 5 月入住 1 晚
8/10 还可以
adi,Mumbai
2018年09月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice as always
Again a pleasure staying at this hotel. Very convenient and easy to reach. Avoid ground floor rooms though, they don't have a sitout/balcony - if that is important to you .
Food is awesome and service is great.