海牙哈赫瑟豪特酒店住宿推介

「The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...

「The trip from the airport to the hotel was free but 6 or 8 dollars to go back. It is also out in middle nowhere in a hotel complex so options are leaving our greatly reduced period」

「Front desk is not as warm compared to the stays in other hotels. Location is quite convenient! 」

「No fridge and the room super dark no light 」

「Self-check but the staff are very laid-back :) Many times there is no one at the lobby to serve. Coffee machine is shut down in the lobby. Sparkling water is just normal still water. There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a...

「房間衛浴都非常乾淨舒適，櫃檯人員也都很親切～還可以免費寄放行李」

「I found blood on the towel, and it made me feel really disgusted, especially since I had used it without knowing. Before staying at this hotel, we had already been traveling for two weeks and stayed in three different hotels. However, this hotel made me feel very uncomfortable. We appreciate the hotel’s environmentally friendly philosophy, but basic cleanliness should still be maintained, especially since blood can be a source of disease transmission」

「是」

「房间整洁 空调强劲 卫生间宽敞 前台人员处理也很及时r」

「房间太小了」