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“The hotel aims to be a diverse resort, but the actual management appears chaotic and inefficient. Staff lack proper training in service, hygiene, and English proficiency, and the maintenance of hotel facilities is poor. Overall, the hygiene standards of the rooms and restaurant do not reach five-star levels, and the quality does not match the price. Unfortunately, this is currently the only upscale hotel on the island.”

“位置很棒，安静”

“That amazing experience ❤️”

“everything is excellent!!”

“附近沒什麼”

“Balloo was a wonderful host. This property offers a relaxing environment that boasts beautiful scenery with lush vegetation. The service has been second to none! 10/10 recommend this for your next stay! ”

“Das Personal war sehr freundliche! Für 2 Nächte in CatBa war eine für den niedrigen Preis eine wirklich gute Unterkunft. Leider waren die Zimmer nicht ganz sauber und im Bad gab es etwas Schimmel. Alles in allem aber für ein günstiges Zimmer und einen kurzen Aufenthalt super.”

“Basic clean Central and convenient- good value for money”

“Great host. Great people. Rented a motorcycle from them and it was great way to move around. Shower needs a good clean. There was a leak from the bathroom above. Thank you”

“Excellent facilities, breakfast food very good, there are two separate restaurants which serve different times (0700-0800) and (0800-1000) Evening meals very good and not too expensive compared to local restaurants in Cat Ba town Beaches are not private as described, the public can use them, and as a warning, after 1600 they get very busy (presume everyone heads there after work) Clientele are predominantly Asian (Vietnamese, Korean, Chinese) and very, very few westerners, so be prepared to be……

“Chambre propre, personnel à nos petits soins ! Nia etait très à l'ecoute. Tout etait parfait. Je recommande !😁”

“Excellent”

“The staff at the Roza Palace were amazing. Super helpful and went above and beyond to make sure we had a good experience.”

“Hotel was clean and staff, like most Vietnamese were lovely, very friendly and very helpful. Hard to get any information from hotel due to a little bit of communication breakdown on the day we tried, but there are plenty of tour shops around the area. A lot of construction across the road, but it will be amazing when finished.”

“Perfectly located inside a natural park. Great and friendly staff, great service. ”

“Very nice little place in a quiet area. The staff were very helpful and very friendly. We really enjoyed staying here.”