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关于贝斯特韦斯特巧克力湖酒店的点评

2.5 out of 5
贝斯特韦斯特巧克力湖酒店
250 St. Margaret's Bay Rd, Halifax, NS

点评

8.6

超赞

10 分 - 超赞。590 条好评，共有 1114 条点评" "
8 分 - 还可以。334 条好评，共有 1114 条点评" "
6 分 - 一般。105 条好评，共有 1114 条点评" "
4 分 - 很差。46 条好评，共有 1114 条点评" "
2 分 - 糟糕。39 条好评，共有 1114 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

2/10 糟糕

sajanpreet

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Manpreet 于 2024年04月27日 的回复
Thankyou for staying with us recently.We appreciate your feedback. We apologised for any isssues that you encountered during your stay.We look forward to see you again.Best Regards,Manpreet

10/10 超赞

Lauren

与配偶出行
满意：住宿条件和设施，服务设施
Great spot! Beautiful view, very clean.
2024 年 4 月入住 2 晚
Egilmar Costa - Guest Services Supervisor 于 2024年04月25日 的回复
Dear Lauren,Thank you for staying with us. We are looking forward to seeing you again.

10/10 超赞

Vanessa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Egilmar Costa - Guest Services Supervisor 于 2024年04月25日 的回复
Dear Vanessa,Thank you for staying with us. We are looking forward to seeing you again.

10/10 超赞

Urbanpreet

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 4 月入住 2 晚
Egilmar Costa - Guest Services Supervisor 于 2024年04月23日 的回复
Dear Urbanpreet,Thank you for staying with us. We hope you will be back soon.

10/10 超赞

Pooja

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff and beautiful location !
2024 年 4 月入住 1 晚
Anthony 于 2024年04月17日 的回复
Thank you for choosing our property for your recent visit.We appreciate your positive feedback. We look forward to see you again!Best Regards,

10/10 超赞

Allan

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel that offers comfortable rooms at a reasonable rate. Breakfast buffet is very good with lots of options/choices. Staff is always friendly and helpful
2024 年 4 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年04月16日 的回复
Dear Allan, Thank you for staying with us and leaving a review. We are looking forward to seeing you again.

6/10 一般

Larissa

The pool is closed certain times throughout the week until 815pm for public swimming lessons. It would have been nice to know this ahead of time as I would have booked elsewhere. This is not ideal if planning to take little ones swimming. Very disappointing!
2024 年 4 月入住 1 晚
Manpreet 于 2024年04月14日 的回复
Thankyou for choosing our property for your recent stay.We appreciate your feedback. We apologized for the inconvinience that you encountered during your stay. Our pool closed every Monday and wednesday from 4:00pm - 8:15 pm for local swimming lessons. I apologized that it was not mentioned to you during checkin time. It has been passed to all agents from now. We make sure that it will not happen again in future.Best Regards,Guest Services

2/10 糟糕

Sarah

与家人及幼儿出行, 团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Do not stay if you have mobility issues, as you have to use the stairs no matter what level you're on. Hallways are so confusing. Dirty rag was in the corner of the doorway outside my door when I arrived and stayed there almost 12hours. Usually hotels have extra items incase you forgot something. I needed a feminine product, but they had none. I was a little disappointed.
2024 年 4 月入住 2 晚
Manpreet 于 2024年04月17日 的回复
Thank you for choosing our property for your stay.We appreciate your feedback. We apologised for any issue that ypu encountered during your stay. Unfortunately, we have very limited room with mobility access. But, all of our accessible room are in tower. So , guest does not need to use stairs. I am apologised that if accessible room was not mentioned to you during chckin time. We make sure that will do our best for your future reservation.We look forward to see you again.Best Regards,Guest services.

10/10 超赞

Deanne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay!
2024 年 4 月入住 4 晚
Egilmar Costa - Guest Services Supervisor 于 2024年04月12日 的回复
Dear Deanne,Thank you for staying with us.We are looking forward to seeing you again.

10/10 超赞

Christina

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right now the city is in a rental crisis , after a incident in my apartment in the middle of the the night I arrived here with my dog and the staff were absolutely amazing ; knowing I was paying out of pocket for accommodations until I found a place they helped me find the best rates they also offered me a few meals in the restaurant, which is fantastic by the way , I couldn’t say greater things about this place , particularly Cullen the front of the house manager!
2024 年 4 月入住 2 晚
Anthony 于 2024年04月17日 的回复
Dear Christina, Thank you for staying with us and leaving a positive review. We are looking forward to seeing you again!

10/10 超赞

Tamara Grace，Surrey

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The pool was small and chilly, but the rest of our stay was great
2024 年 3 月入住 4 晚
Manpreet 于 2024年04月7日 的回复
Thankyou for choosing our property for you stay.We appreciate your feedback. We hope to see you soon.Regards,ManpreetGuest Services.

4/10 很差

Christina

不满意：员工和服务
2024 年 3 月入住 2 晚
Manpreet 于 2024年04月27日 的回复
Thankyou for staying with us recently.We appreciate your feedback.We apologised for any issues that you encountered during your stay. Please let us know more by calling at our property so we can help you more..We look forward to see you again.Best Regards,Manpreet

10/10 超赞

JAMUNARANI

Free cafe in the lobby sitting and drinking with fire place was memorable
2024 年 3 月入住 5 晚
Manpreet 于 2024年03月31日 的回复
Thankyou so much for taking time to share your experience with us. We are so pleased that you enjoyed our coffee machine and fireplace.Thank you for your postive feedback. We look forward to welcome you again.Regards,ManpreetGuest Services.

8/10 还可以

man

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
very quiet, a little far from airport
2024 年 3 月入住 1 晚
Manpreet 于 2024年03月31日 的回复
Thankyou so much for taking time to share your experience with us.We appreciate your postive feedback. We look forward to welcome you again.Regards,ManpreetGuest Services.

4/10 很差

Raven

与家人出行, 商务旅客
满意：服务设施，员工和服务
Rooms over the main lobby are terrible noisy from kitchen cooling systems etc…like vibrating walls.
2024 年 3 月入住 1 晚
Manpreet 于 2024年03月30日 的回复
Thankyou for choosing our property for your stay.We appreciate your feedback and apologized for the issues. We will let this know to our maintenance team. We look forward to see you again.Regards,Guest Services

10/10 超赞

Mercedes

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very pleased with my stay! Staff was friendly and very helpful! Hotel was only a 10min drive into Halifax and my view of the lake from the room was incredible!
2024 年 3 月入住 4 晚
Guest Services 于 2024年03月28日 的回复
Thankyou for your feedback. We appreciate your words. Hope you will com again.

8/10 还可以

Erin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was clean and very comfortable
2024 年 3 月入住 2 晚
Guest Services 于 2024年03月25日 的回复
Thankyou for your feedback. We apprecaite your words. Hope you will come again

10/10 超赞

Madison

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel and lots of parking options. They have free wifi and breakfasts. They also have a nice pool, workout room, and an arcade! Very nice spot and easy to locate!
2024 年 3 月入住 2 晚
Manpreet 于 2024年03月25日 的回复
Thank you for choosing our property for your stay.We appreciate your feedback and hope to see you again.Best Regards,ManpreetGuest Services.

10/10 超赞

Kaitlyn

2024 年 3 月入住 1 晚
Manpreet 于 2024年04月13日 的回复
Thankyou for choosing our property for your recent visit.We appreciate your positive feedback. We look forward to see you again.Best Regards,ManpreetGuest Services.

8/10 还可以

Lyndon

满意：清洁度、员工和服务、住宿条件和设施
Gym needs work
2024 年 3 月入住 4 晚
Krishtina, Guest Services Supervisor 于 2024年03月24日 的回复
Thank you for taking time to leave a review. We really appreciate you feedback, and it has been shared with our maintenance department. We hope you will come back and see us again soon!

8/10 还可以

Laurie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Enjoyed our stay
2024 年 3 月入住 2 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月19日 的回复
Dear Laurie,Thank you for staying with us and leaving a review. We hope you will be back soon.

8/10 还可以

Tiffany

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月19日 的回复
Dear Tiffany,Thank you for staying with us and leaving a review. We are looking forward to seeing you again.

10/10 超赞

zachary

与家人及幼儿出行, 与家人出行, 带宠物出行, 与配偶出行, 团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2024 年 3 月入住 3 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月18日 的回复
Dear Zachary, Thank you for staying with us. We hope you will be back soon.

10/10 超赞

Richard，Lunenburg

与配偶出行
Perfect arrangements when bringing a pet. Wonderful breakfast.
2024 年 3 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月18日 的回复
Dear Richard,Thank you for staying with us. We are looking forward to seeing you again.

10/10 超赞

Margaret，Pictou

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location, with great activities for the kids.
2024 年 3 月入住 2 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月18日 的回复
Dear Margaret,Thank you for staying with us and leaving a review. We are looking forward to seeing you again.

10/10 超赞

Nandni

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff and cozy property
2024 年 3 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月18日 的回复
Dear Nandni,Thank you for staying with us. We hope you will be back soon.

4/10 很差

Brett

Ac machine was really loud. Hallways very noisy
2024 年 3 月入住 1 晚
Manpreet 于 2024年03月24日 的回复
Thank you for choosing our property for your stay.We apolozised for the issue.We will let our maintenance about this issue and will make sure next time, you would have wonderful stay.Regards,Guest Services.

8/10 还可以

Theressa

2024 年 3 月入住 1 晚
Manpreet 于 2024年04月7日 的回复
Thankyou for choosing our property your stay.We appreciate your feedback. We hope to see you again.Regards,ManpreetGuest Services.

10/10 超赞

Brad

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very affordable hotel with a great restaurant on site which has great food!
2024 年 3 月入住 1 晚
Krishtina Tamang 于 2024年03月16日 的回复
Thank you so much for your positive review. We really appreciate it and we are delighted to know that you have enjoyed your stay. Hope to have an opportunity to welcome you back for another enjoyable stay!

10/10 超赞

Krista

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Krishtina Tamang- Guest Services Supervisor 于 2024年03月16日 的回复
Thank you so much for staying with us. We really appreciate your positive review. Hope to have the opportunity to welcome you again!

10/10 超赞

Richard

Such a wonderful cosy spot!
2024 年 3 月入住 1 晚
Krishtina Tamang- Guest Services Supervisor 于 2024年03月16日 的回复
Thank you so much for your positive review. We are very glad to know that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again.

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施
We loved out stay
2024 年 3 月入住 2 晚
Krishtina Tamang- Guest Services Supervisor 于 2024年03月16日 的回复
Thank you for taking time to leave a positive review. We are very glad to know that you have enjoyed your stay. Hope to have the opportunity to welcome you again!

10/10 超赞

Melanie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Guest Services 于 2024年03月15日 的回复
Thankyou for your feedback. We appreciate your words. Hope you will stay with us again

8/10 还可以

Sonia

满意：清洁度、员工和服务、住宿条件和设施
Small room, but quiet place to stay.
2024 年 3 月入住 2 晚
Guest Services 于 2024年03月13日 的回复
We appreciate your feedback. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and until then, safe travels.

6/10 一般

Tony

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
The property was nice not a bad hotel. Had an issue with rain leaking onto the floor of my room but that's it
2024 年 3 月入住 1 晚
Guest Services 于 2024年03月13日 的回复
We appreciate your feedback. I do apologize for the inconvenience you had. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and until then, safe travels.

8/10 还可以

Jessica

商务旅客
满意：员工和服务，清洁度
Overall I had a good experience. Staff were friendly, hot breakfast was great, room was clean. The room did have a bit of a scent but it’s expected with older hotels. The only negative remark is it was extremely noisy. There was kids up and down the hallway until midnight, and the walls felt paper thin. No fault of the hotel, just unfortunate.
2024 年 3 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月13日 的回复
Dear Jessica, We appreciate you visiting us and leaving a review. We apologize if your stay did not provide you with the finest experience possible. Although we constantly patrol the floors while groups are staying at our hotel to make sure they are not making noise, children can be difficult to work with. Thank you for your understanding, and we hope to see you again soon.

10/10 超赞

Nicole

2024 年 3 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月31日 的回复
Dear Nicole,Thank you for staying with us. We are looking forward to seeing you again.

8/10 还可以

Avery

2024 年 3 月入住 1 晚
Manpreet 于 2024年03月30日 的回复
Thankyou for choosing our property for your stay.We appreciate your feedback and apologized for the any inconvinience.We look forward to see you again.Regards,Guest Services

10/10 超赞

Gregory

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very convenient and central to my work in Halifax. Beautiful property
2024 年 3 月入住 2 晚
Krishtina, Guest Services Supervisor 于 2024年03月7日 的回复
Thank you so much for your positive review. We really appreciate your feedback and hope to have an opportunity to welcome you back for another enjoyable stay!

6/10 一般

Corinne

与配偶出行
满意：清洁度、员工和服务、服务设施
Les chambres du cotée route sont très bruyantes, et la fenêtre ne fermait pas correctement dans le bas, heureusement que nous n'étions pas en hiver, car je crois que nous aurions eu de la neige dans la chambre.
2024 年 3 月入住 2 晚
Guest Services 于 2024年03月13日 的回复
We appreciate your feedback. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and until then, safe travels.

8/10 还可以

Alvin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed our stay. Clean property and hotel staff were very friendly. Fantastic breakfast option that changed every morning of our stay. The Lakeside bar & grill that is situated in the hotel was excellent. We enjoyed a great meal one evening. Kids really enjoyed the arcade on site.
2024 年 3 月入住 2 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月6日 的回复
Dear Alvin,Thank you for staying with us and leaving a review. We are glad to read you comments. We hope you will be back soon.

10/10 超赞

Imene

2024 年 3 月入住 1 晚
Manpreet 于 2024年03月25日 的回复
Thankyou for choosing our property for your stay.We appreciated your feedback and hope to see you again.Best Regards,ManpreetGuest Services.

10/10 超赞

Ashley

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pet friendly, great staff
2024 年 2 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月6日 的回复
Thank you for staying with us and leaving a review. We love pets!We are looking forward to seeing you again.

10/10 超赞

morag

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice rooms with lake view at the back. So quiet on this side. Road is busy so probably a bit noisy on the front side. Arrived early and was able to check in early which we appreciated
2024 年 2 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月1日 的回复
Dear Morag,Thank you for staying with us and leaving a review. We are looking forward to seeing you again.

6/10 一般

denis

商务旅客
rien
2024 年 2 月入住 3 晚
Guest Services 于 2024年03月13日 的回复
We appreciate your feedback. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and until then, safe travels.

10/10 超赞

Sheri

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月1日 的回复
Dear Sheri, Thank you for staying with us. We hope you will be back soon.

10/10 超赞

Deepa

满意：清洁度、员工和服务、住宿条件和设施
Nice
2024 年 1 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月1日 的回复
Dear Deepa,Thank you for staying with us. We are looking forward to seeing you again.

8/10 还可以

Lianne

满意：清洁度、员工和服务、住宿条件和设施
Great food but very cold pool.
2024 年 2 月入住 1 晚
Egilmar Costa - Guest Services Supervisor 于 2024年03月1日 的回复
Dear Lianne,Thank you for staying with us and leaving a review. I have asked the maintenance team to check the pool temperature. We are looking forward to seeing you again.

10/10 超赞

Luigia

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Guest Services 于 2024年02月27日 的回复
Thankyou for your feedback. We appreciate your review. Hope you will stay with us again next time

10/10 超赞

Amber

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice clean property
2024 年 2 月入住 1 晚
Guest Services 于 2024年02月27日 的回复
Thankyou for your feedback. We appreciate your review. Hope you will stay with us again next time