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关于布兰特福德温德姆戴斯酒店的点评

2.5 out of 5
布兰特福德温德姆戴斯酒店
460 Fairview Dr, Brantford, ON

点评

6.4
10 分 - 超赞。194 条好评，共有 1003 条点评" "
8 分 - 还可以。273 条好评，共有 1003 条点评" "
6 分 - 一般。207 条好评，共有 1003 条点评" "
4 分 - 很差。186 条好评，共有 1003 条点评" "
2 分 - 糟糕。143 条好评，共有 1003 条点评" "

6.6/10

清洁度

7.6/10

员工和服务

6.2/10

服务设施

6.2/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

Margaret

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The manager, Samantha, was extremely helpful and made the check in super easy.
2024 年 5 月入住 1 晚

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would recommend this hotel, quiet and very helpful staff
2024 年 5 月入住 1 晚

10/10 超赞

Devinder

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice stay and amazing value. comfortable clean beds
2024 年 4 月入住 1 晚

6/10 一般

Jay Manilal

与家人及幼儿出行
The property was just fine not the best and a lot of missed information provided.
2024 年 4 月入住 1 晚
Samantha 于 2024年04月28日 的回复
Dear Jay, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 很差

Aryn

不满意：住宿条件和设施，清洁度
Could definitely use renovations but we opted for a very cheap place to stay as we just needed somewhere to sleep. Excellent spot for an in and out sleep but not good for actually wishing to enjoy the stay.
2024 年 4 月入住 1 晚
Samantha 于 2024年04月28日 的回复
Dear Aryn, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. I do hope you'll choose to return to see any changes we've made. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Fernando

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Samantha 于 2024年04月28日 的回复
Dear Fernando, Thank you for taking the time to rate your experience with us. We are pleased to see that you had a positive experience. We do hope you'll choose to stay again so that we can have the opportunity push that rating to a perfect one! Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 超赞

Sara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff, helped with all questions
2024 年 4 月入住 1 晚
Samantha 于 2024年04月28日 的回复
Dear Sara, Thank you for taking the time to share your experience. We are thrilled to see that you had a positive experience and that our staff contributed to that 5/5 rating. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 一般

Erin，Cochrane

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked that the property is centrally located in Brantford.
2024 年 3 月入住 3 晚
Samantha 于 2024年04月28日 的回复
Dear Erin, Thank you for taking the time to rate your experience with us. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 超赞

Joanne

满意：清洁度、员工和服务、住宿条件和设施
I slept like a rock Bed was very comfy
2024 年 4 月入住 1 晚
Samantha 于 2024年04月30日 的回复
Dear Joanne, Thank you for your amazing review of the Days Inn Brantford. We are thrilled to see that you slept well and had a great experience. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 糟糕

Pamela，Ottawa

不满意：员工和服务、服务设施、住宿条件和设施
The staff are very inflexible. Asked for about a half hour late checkout and he came knocking at the door promptly at 11:30 to ask us to leave. Hardly any people in hotel. They don’t enter the room at any time and if you need clean towels you have to leave them on the floor outside your room.
2024 年 4 月入住 2 晚
Samantha 于 2024年04月18日 的回复
Dear Pamela, Thank you for taking the time to review your experience with us. I sincerely apologize that you were not satisfied. I will follow up with your areas of concern and we will strive as a team to improve the experience we provide to our guests. If you do require a full Housekeeping service during your stay you are more than welcome to request it and we'd be happy to come in. Typically for a 2 night stay we replace the towels and garbage at your request. Thank you again for your time. We do hope you'll choose to return so that we can begin to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 超赞

Bhinder

Great
2024 年 4 月入住 1 晚
Samantha 于 2024年04月18日 的回复
Dear Bhinder, Thank you for your glowing 5-star rating of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Carlos

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything ok
2024 年 4 月入住 1 晚
Samantha 于 2024年04月18日 的回复
Dear Carlos, Thank you for taking the time to rate your experience with us. We appreciate your rating and hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Cindy

满意：员工和服务
2024 年 4 月入住 2 晚
Samantha 于 2024年04月18日 的回复
Dear Cindy, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

10/10 超赞

Santosh Reddy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was pleasant stay ..
2024 年 4 月入住 2 晚
Samantha 于 2024年04月10日 的回复
Dear Santosh, Thank you very much for reviewing your recent stay. It was a pleasure hosting you and your family. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 糟糕

Rudy

Poorly maintained
2024 年 4 月入住 1 晚
Samantha 于 2024年04月10日 的回复
Dear Rudy, I am very sorry to see that you were not satisfied with your stay. We do hope you'll choose to return and allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 超赞

phil

2024 年 4 月入住 1 晚
Samantha 于 2024年04月28日 的回复
Dear Phil, Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Margaret

2024 年 4 月入住 1 晚
Samantha 于 2024年04月28日 的回复
Dear Margaret,Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

6/10 一般

Matt

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Breakfast is terrible. No selection and not cooked well. Every day. Beds are older and have very little support. Heat/air need updating in some rooms.
2024 年 3 月入住 4 晚
Samantha 于 2024年04月4日 的回复
Dear Matt, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We appreciate your feedback and hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 糟糕

Pauline

不满意：清洁度、服务设施、住宿条件和设施
The hotel is run down and not worth the money. Also the complimentary breakfast was disgusting and there was NO MEAT! Bacon, sausage...something but it would probably have not been good either
2024 年 3 月入住 1 晚
Samantha 于 2024年04月4日 的回复
Dear Pauline, Thank you very much for providing us your feedback. I apologize that you were not happy with your experience with us. We appreciate the time it took to pass this information along and will use the feedback as guidelines to help improve the overall experience our guests encounter when staying here. We do follow all of the brand standards provided by Days Inn regarding our breakfast offerings but do appreciate your suggestions. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Annette

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and comfortable for the most part but there are no USB ports anywhere in the hotel... the pillows were not very comfortable.
2024 年 3 月入住 1 晚
Samantha 于 2024年04月4日 的回复
Dear Annette, Thank you for taking the time to share your experience with us. We are pleased to see that overall you enjoyed your stay. We appreciate your feedback regarding the pillows. We do have USB outlets in the back of the television but we also have phone chargers available at the Front Desk should you require them again in the future. Thank you again for taking the time to share your experience. We hope to see you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 很差

Jose

与家人出行
不满意：清洁度
They need to update the entire property
2024 年 3 月入住 1 晚
Samantha 于 2024年04月4日 的回复
Dear Jose, Thank you for taking the time to review your stay. We apologize that you did not have a positive experience.We are always renovating and updating our property so we do hope you'll choose to return so that we can show you our improvements and begin to regain your trust.Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 一般

Alannah

与家人及幼儿出行, 商务旅客
满意：清洁度
不满意：员工和服务
.
2024 年 3 月入住 1 晚
Samantha 于 2024年04月4日 的回复
Dear Alannah, Thank you for taking the time to rate your experience with us. We hope you'll choose to stay with us again in the future.Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Daniel & Aaron

团体旅客
满意：服务设施，员工和服务
We were not aware we had a door to a connecting room with a screaming child until midnight . Room was clean and staff were very friendly !
2024 年 3 月入住 1 晚
Samantha 于 2024年03月18日 的回复
Dear Daniel & Aaron, Thank you for taking the time to review your recent stay. I truly appreciate your feedback and sincerely apologize for the issue you experienced. Thank you for your compliments regarding your stay as well. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Jeremy

2024 年 3 月入住 1 晚
Samantha 于 2024年04月4日 的回复
Dear Jeremy, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

4/10 很差

Gavin

商务旅客
不满意：住宿条件和设施
Toilet loose on floor. Too much furniture in room hard to walk around second bed, 2nd table stuck out too far in room. All doors in hallways slammed shut with a lot of noise. After second night there woke up with bug bites on upper part of my body, showed to concierge. Low quality TV.
2024 年 3 月入住 3 晚
Samantha 于 2024年03月11日 的回复
Dear Gavin, As we discussed I appreciate you bringing the issues you experienced to my attention. I can assure you that the maintenance issues have been resolved and your room has been thoroughly inspected, there is no bug activity in that room at all. Thank you again for taking the time to review your stay. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 糟糕

Benjamin

不满意：清洁度
2024 年 3 月入住 1 晚
Samantha 于 2024年03月5日 的回复
Dear Benjamin, We are sorry to see that things didn't go as planned. Please feel free to connect with us to discuss the issue you experienced. Yours in Hospitality, Samantha HaroldAssistant General Manager

6/10 一般

Trisha

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Samantha 于 2024年03月5日 的回复
Dear Trisha, Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Joanne

2024 年 2 月入住 1 晚
Samantha 于 2024年03月25日 的回复
Dear Joanne, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

8/10 还可以

Norman，Belle River

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Shower pressure was low and couldn't control temperature.
2024 年 2 月入住 1 晚
Samantha 于 2024年03月2日 的回复
Dear Norman, Thank you very much for providing us your feedback. We appreciate the time it took to pass this information along and will use the feedback as guidelines to help improve the overall experience our guests encounter when staying here. We are happy to see that overall you had a positive experience and look forward to seeing you again. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 一般

Erin

不满意：住宿条件和设施
Older property, but good location
2024 年 2 月入住 2 晚
Samantha 于 2024年03月2日 的回复
Dear Erin, Thank you for taking the time to review your stay. We are happy to see that overall you had a positive experience. We are continuously renovating and upgrading our property so we do hope you'll choose to return to see the changes we've made. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 很差

Lisa

与配偶出行
不满意：住宿条件和设施
Horrible breakfast and small beds
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Lisa, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 一般

Donna

2023 年 12 月入住 1 晚
Samantha 于 2024年02月21日 的回复
Dear Donna, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

2/10 糟糕

Mat

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Samantha 于 2024年02月21日 的回复
Dear Mat, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 超赞

Adrian

2024 年 2 月入住 1 晚
Samantha 于 2024年03月25日 的回复
Dear Adrian, Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施
Rates and location
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear David, Thank you for taking the time to rate your experience with us. We are happy to see that you had a positive experience. We hope to see you again soon! Yours in Hospitality,Samantha Harold Assistant General Manager

6/10 一般

Isam

不满意：服务设施
Nothing
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Isam, Thank you for taking the time to rate your experience with us. We do hope you'll choose to stay again in the future. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 一般

jeremy

满意：员工和服务，清洁度
Room 235: Desk chair and towels seen better days, motor for shower fan on last legs. Heater works but runs too constant. Other then that things were good
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Jeremy, Thank you very much for providing us your feedback. We appreciate the time it took to pass this information along and will use the feedback as guidelines to help improve the overall experience our guests encounter when staying here. We can ensure you that the maintenance issues have been resolved. We hope you'll choose to stay with us again! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Dennis

满意：清洁度、员工和服务、住宿条件和设施
Breakfast options were poor .Otherwise was very satisfied.
2024 年 2 月入住 4 晚
Samantha 于 2024年02月19日 的回复
Dear Dennis, Thank you for taking the time to review your stay with us. We are pleased to see that you had a positive experience!Though we do follow all of the brand standards in regards to our breakfast items we can appreciate that there is always room for improvement! Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 很差

Steven

不满意：住宿条件和设施，清洁度
Here’s the reasoning behind my rating: Bed was not a queen, rather it was a double Bed squeaked Tv picture quality was poor ( Room had the scent of the a/c A/c was difficult to operate Under the bed was dirty Not enough towels (and those that we received were not clean) Lack of hygiene products Bathtub was out of date Desk chair was not stable and had suffered lots of wear and tear No couch as represented on the website Breakfast- eggs were thin and rubbery; fruit selection was restricted to apples; coffee was not pleasant more than likely due to not cleaning the machine; bread was kept in bags which meant that guests would have to place their hands in the bag to retrieve slice(S) and the fridge which stored the milk and juice was not cold.
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Steven, Thank you for taking the time to address your concerns. We are sorry to see that you did not have a positive experience. I would like to confirm that your room did in fact have a queen sized bed in it. We do appreciate your feedback and will look into any matters you've mentioned immediately. We again would like to apologize that you were not satisfied with your experience. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 还可以

Samantha

满意：清洁度、员工和服务、住宿条件和设施
Very good for a short stay, beds aren’t the comfiest and the room has a strong smell like paint or something that gave me a headache but internet and tv worked great which is all I needed for a short visit.
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Samantha, Thank you for taking the time to review your recent stay. We appreciate your feedback! We are in fact renovating our guestrooms and updating them on a regular basis. I sincerely apologize that there was a paint smell when you stayed. We can assure you that this issue will not occur again. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 一般

john

与配偶出行
满意：清洁度
If your looking for breakfast this is not the place to stay
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear John, Thank you for taking the time to rate your stay with us. We are sorry to hear that you were not satisfied with the complimentary breakfast. We do follow all of the brand standards in regards to our breakfast offerings but truly value your feedback. We do hope you'll choose to stay with us again so that we can begin to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 超赞

Sylvia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was quiet, clean and convenient.
2024 年 2 月入住 2 晚
Samantha 于 2024年02月19日 的回复
Dear Sylvia, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

8/10 还可以

Peter

满意：住宿条件和设施，清洁度
Convenient for our visits
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Peter, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience and look forward to seeing you again soon. Yours in Hospitality, Samantha HaroldAssistant General Manager

8/10 还可以

Melissa

2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Melissa, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

8/10 还可以

Trisha

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to everything we needed!
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Trisha, Thank you for taking the time to rate your experience with us. We are pleased to see that our location suited your needs. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 糟糕

Bruce

不满意：员工和服务
Didn't get a chance to see it
2024 年 2 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Bruce, Thank you for taking the time to address your concerns. I apologize that you weren't able to experience our hotel! Please feel free to reach out to us in the future when you're in town and we will ensure you are informed of all policies and procedures of the hotel prior to booking.Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 糟糕

Aaron

商务旅客
满意：员工和服务，清洁度
不满意：客房舒适度
The heater for the room stop around 2 am.
2024 年 1 月入住 1 晚
Samantha 于 2024年02月19日 的回复
Dear Aaron, Thank you for taking the time to inform us of the issue you experienced. I sincerely apologize that this occurred throughout the night. We do hope you'll decide to give us another chance at regaining your trust! Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 一般

Doug

与配偶出行, 商务旅客
满意：员工和服务，清洁度
We booked a queen room last minute at a pretty good price. It was a bit hard to find but we managed. We arrived around 2:00 pm and our room wasn't ready yet(check in at 3:00pm) so we went to Crabby Joe's which shares the same parking lot for a drink. They said come back at 2:30. We returned at 3:00 and the room still wasn't ready so back to Crabby's we went. The room was ready at 3:45 and when we walked in it was a double bed but we were only here for one night so I didn't bother complaining. It was clean and didn't have carpets which is good. There was a small tv, fridge, microwave, dresser and desk. The bathroom was clean and everything worked. It's good for a one night stay, but with the low rates come low class clients. People were partying in the hallway until 6:00am, not sure why if they had rooms. It's not the hotels fault, so I can't really fault them for that. The breakfast consists of 3 cereals, coffee and tea, juice, yogurt, bread, English muffins, ready made pancakes and some sort of fried eggs, apples and cookies. The staff were friendly and polite. Not sure if I would stay again.
2024 年 1 月入住 1 晚
Samantha 于 2024年01月24日 的回复
Dear Doug, Thank you for taking the time to review your stay. We truly value your feedback. I sincerely apologize that your room was not ready on time. We do our very best to prepare all of our rooms by 3:00pm but above all else doing a thorough job is our highest priority. We do hope you choose to stay with us again so that we can enhance your next experience with us. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 很差

Jason

不满意：清洁度、员工和服务、住宿条件和设施
Nothing
2024 年 1 月入住 1 晚
Samantha 于 2024年01月24日 的回复
Dear Jason, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality, Samantha Harold Assistant General Manager

10/10 超赞

Kaitlyn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Samantha 于 2024年01月24日 的回复
Dear Kaitlyn,Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality, Samantha Harold Assistant General Manager