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关于汉米尔顿广场酒店和会议中心的点评

3.5 out of 5
汉米尔顿广场酒店和会议中心
150 King Street E, Hamilton, ON

点评

7.6

还可以

10 分 - 超赞。266 条好评，共有 1000 条点评" "
8 分 - 还可以。410 条好评，共有 1000 条点评" "
6 分 - 一般。197 条好评，共有 1000 条点评" "
4 分 - 很差。90 条好评，共有 1000 条点评" "
2 分 - 糟糕。37 条好评，共有 1000 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

7.0/10

服务设施

7.6/10

住宿条件和设施

点评

6/10 一般

ying

不满意：客房舒适度
环境感觉不是最安全。
在downtown，如希望周边没有流浪汉，没有长得奇奇怪怪的人，没有蛮多残疾人的话，请不要选这里，反正我们晚上不出去还是可以的。接待不是很热情，可能不是白人的关系。第一晚的房间在最高层的电梯边上，看出去风景还不错，空调不制冷只吹风，第二天让他们维修工来看了，马上给换了房间，维修工是亚裔脸，很nice。早餐还挺丰盛的。酒店附近有很多吃饭的地方，亚洲风味的很多，有川菜、日料、火锅、甜品，距离酒店500的地方有个商厦，里面有买衣服化妆品等等，还有个market，可以买些水果什么的，不过要很当心里面的小贩，给钱时要一个个数给她，不然很会坑人。
2018 年 6 月入住 2 晚
P0P0vic 于 2018年07月16日 的回复
Thank you for sharing your review.

8/10 还可以

KAO CHIH

满意：客房舒适度，清洁度
It can clearly hear someone talking from the next door. It very noise me even in the midnight. Besides this, the others are good.
2017 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Siyi，北京

满意：清洁度、员工和服务、住宿条件和设施
舒适方便的酒店
位置在downtown 方便 停车也是有专门的停车库 直接进入酒店 很便捷

10/10 超赞

jia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：客房舒适度

6/10 一般

真实旅客

满意：客房舒适度，员工和服务

6/10 一般

真实旅客

不满意：客房舒适度，清洁度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

stsfyang，台灣

满意：客房舒适度，清洁度
飯店位置交通便利
飯店整體狀況OK,唯網路速度太慢了點,可能是使用的人很多,但是想想因為是免費的也無法太苛求,後來我們都到 LOBBY上網,速度就沒問題了. > <

8/10 还可以

Max，Hamilton

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
十分舒适，但有些地方不方便
房卡磁条感应不良，入住后环境舒适，可以远眺安大略湖景，周围环境十分友好，各个设施完备。不提供一次性牙具和拖鞋。

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通很方便，服务很好。
酒店位置很好，距离朋友那里很近，很方便。酒店服务也很好。

8/10 还可以

Mary

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleased
Nice stay for our family
2020 年 8 月入住 2 晚
Dennis 于 2020年08月13日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic for the price. The only thing was that I forgot it was in the middle of downtown so lots of Traffic noice, otherwise amazing!
2020 年 8 月入住 1 晚
MPopovic 于 2020年08月8日 的回复
Thank you for staying with us.We are hoping to your visit again.

2/10 糟糕

D.Shelley，hamilton downtown

与家人及幼儿出行, 与家人出行
不满意：员工和服务
The staff are awful, especially the manager. Very cold people. This location was the worst. I have ised enterprise for years but will switch to another rental company based on how I was treated. Awful experience.
2020 年 7 月入住 1 晚
MPOPOVIC 于 2020年07月20日 的回复
I sincerely apologize that we were unable to provide you with the service you’ve come to expect from us and that you found us to be a poor value. We appreciate your business and thank you for staying with us.

6/10 一般

真实旅客

满意：住宿条件和设施
不满意：服务设施
2020 年 7 月入住 1 晚
MPOPOVIC 于 2020年07月20日 的回复
Thank you for staying at Hamilton Plaza Hotel. We hope to have the opportunity to better serve you in the future.

8/10 还可以

真实旅客

2020 年 6 月入住 1 晚
MPopovic 于 2020年07月2日 的回复
Thank you for staying with us. We look forward to your visit again.

8/10 还可以

真实旅客

2020 年 4 月入住 1 晚
GB 于 2020年04月29日 的回复
Thank you very much for the very good review. We hope to see you again in the near future.

10/10 超赞

Catherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 4 月入住 1 晚
MPopovic 于 2020年04月22日 的回复
Thank you for staying with us and for your kind review of our hotel. We are glad your stay with us was enjoyable and we look forward to host you again in the future.

8/10 还可以

Douglas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant enough for a 1 night stay.
I only stay the 1 night, so nothing eventfull comes to mind.
2020 年 4 月入住 1 晚
MPopovic 于 2020年04月14日 的回复
Thank you very much for staying with us. We do hope to see you again. Please be safe, regards, Hamilton Plaza Team

6/10 一般

Ergo

满意：清洁度、服务设施、住宿条件和设施
No breakfast and no instructions on how to use the coffee machine
2020 年 3 月入住 1 晚
MPopovic 于 2020年03月23日 的回复
Thank you for staying with us. We have taken steps to inform our valued costumers on necessary measurement and changes implemented in services and operations due to current situation. We will make sure that instructions how to use coffee makers are displayed and visible. I hope we can host you in the near future.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well priced during the current health scare and staff member was friendly and professional.
2020 年 3 月入住 1 晚
MPopovic 于 2020年03月23日 的回复
Thank you for staying with us. We are doing our best to accommodate our costumers and to ensure their safety. I personally thank you for recognizing our services. Regards,

10/10 超赞

matthew

2020 年 3 月入住 1 晚
MPopovic 于 2020年05月4日 的回复
Thank you for staying with us and for your kind review of Hamilton Plaza Hotel. We do hope to see you again in the future. Safe travels!

8/10 还可以

Ed，Toronto

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施
Good downtown location. Substantial breakfast included in the price. Parking is cheap and convenient. Only downside is the walls are thin. Could hear phones and conversations from rooms on both side of mine.
2020 年 3 月入住 1 晚
MPopovic 于 2020年03月23日 的回复
Thank you for staying with us. We are sorry to hear about downside, we will pay more attention and remind our valued guests about privacy practices. Regards,

6/10 一般

Jason，Toronto

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
We had the Psychic Expo within the hotel and can obtain overnight stay right on the building. However, the window drapery are wrongly set up & allowed morning sun to come through. Waking up early with bright sun and lost 2 hours of sleeping time.
2020 年 2 月入住 2 晚
MPopovic 于 2020年03月4日 的回复
It is our hope that we can serve you better next time and address any of your concerns in order to prove to you our commitment to guest satisfaction. Thank you for staying with us.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 2 晚
MPopovic 于 2020年03月4日 的回复
Thank you for staying with us.There is no better compliment than a return visit, so we hope to see you again soon. Regards,

10/10 超赞

James

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay
Stay was for medical reasons at local hospital.
2020 年 2 月入住 2 晚
MPopovic 于 2020年03月4日 的回复
Thank you for sharing your review and recommendation.

10/10 超赞

Gil，Alberta

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, easy to get to and from the plant. Close to evening activities. Unfortunate the pool was closed for repairs.
2020 年 2 月入住 3 晚
MPopovic 于 2020年03月4日 的回复
We’re pleased to hear that convenient location made for an enjoyable stay. We appreciated having you as our guest, and thank you for choosing us.

8/10 还可以

Shirley

2020 年 2 月入住 1 晚

4/10 很差

Laurie

2020 年 2 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月27日 的回复
Thank you for staying with us and for taking time to review our hotel. We are happy that your stay with us was enjoyable and we look forward to seeing you again in the future. Regards,

10/10 超赞

Melville

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Value for Money Right Downtown
I have stayed at this hotel (under various names) many times and have always found it super-satisfactory. My stay this past week couldn't have been better. The house-keeping was impeccable, the elevators invariably prompt, the climate control highly responsive, and the included breakfast very impressive. The location is great and the room rates reasonable. Congratulations to all the staff!
2020 年 2 月入住 6 晚
MPopovic 于 2020年02月25日 的回复
As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Your kind comment will be shared with our staff. Thank you again for your time and come visit us again soon!

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location for us was ideal. We were going to sleep in my van but we deemed it too cool plus my girlfriend doesn't like using the 'pee can' - personally, I don't mind too much. I sometimes get a cramp in my leg when I use it though as, in the van, I have to 'kind of' have to kneel and then I have to straighten out my leg - mid-stream (no pun intended) and this presents a challenge. I may drill a hole in the bottom of the van for a 'relief tube' similar to what we used to use on older aircraft on long trips.
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月25日 的回复
Thank you for your review. We are trilled that you like location of our hotel. We certainly are looking forward to your visit again in the future. Safe travels!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location parking nearby. Quiet and good breakfast.
2020 年 2 月入住 2 晚
MPopovic 于 2020年02月25日 的回复
Thank you for staying with us and for your review. We are happy that you enjoyed breakfast nd location of Hamilton Plaza Hotel. We look forward to your next visit. Regards,

8/10 还可以

Daniel

商务旅客
满意：客房舒适度，住宿条件和设施
bathrooms were way better than standard
The upgraded bathrooms are fantastic
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月25日 的回复
Thank you for your comment. Yes, we do offer special upgrades, something to everyone liking. We are happy that you found what you needed. We are hoping you will visit again Hamilton Plaza Hotel. Regards,

8/10 还可以

rob.s，Mississauga

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
average hotel, had to ask for a fridge , carpet a little worn in room, tv not had, breakfast a little on the cold side but lots to choose from, had too pay for parking $9. complaints are very minor as you can see, room was clean, service was good
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月25日 的回复
Thank you for your review and for staying with us.It is our hope that we can serve you even better next time and address any of your concerns in order to prove to you our commitment to guest satisfaction.

10/10 超赞

真实旅客

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked the beds were comfortable and the complimentary breakfast. The wifi was high speed as well. They provided an iron, which was thoughtful and I appreciated it.
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月24日 的回复
As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 一般

真实旅客

与配偶出行
不满意：住宿条件和设施，服务设施
Facilities not in working condition. Couldnt use pool. One ice machine working.
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月24日 的回复
Thank you for staying with us and taking the time share feedback about your recent experience in our hotel. Please accept our deepest apologies about pool renovation Ice Machine challenges. We will review and create corrective steps to avoid these negative situations in the future.

8/10 还可以

真实旅客

2020 年 2 月入住 1 晚
MPopovic 于 2020年02月24日 的回复
Thank you so much for staying with us and taking the time to share feedback about your recent experience in our hotel. We take all of our guests comments and concerns very seriously to ensure we keeping providing the experience that each of our guest deserve. We hope to see you again in the future

8/10 还可以

Kimberly

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was great for the one night we needed it for. The room has been renovated with new fixtures and furniture, however there are plastic plugs in the walls from previous wall hangings and hair dryer(?) That looks a little unfinished and tacky. The breakfast was excellent. Not just your typical continental breakfast, served buffet style. Delicious! Every staff member we encountered was friendly and wished us a pleasant stay. I would definitely recommend this hotel. Great for the price.
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月24日 的回复
Thank you for your review and for staying with us. we look forward to your visit again. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月24日 的回复
Thank you for staying with us in Hamilton Plaza Hotel We look forward to hosting you again in the future!

10/10 超赞

Amanda，Niagara Falls

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The room was very clean, the staff were inviting and the continental breakfast was good.
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月18日 的回复
Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our great location, comfortable accommodations and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area.

6/10 一般

真实旅客

满意：员工和服务，清洁度
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月18日 的回复
Thank you for staying with us. We are hoping to you visit again in the future. Regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
A perfectly satisfactory hotel, conveniently located.
2020 年 2 月入住 1 晚
GB 于 2020年02月17日 的回复
hank you very much for the positive review. We hope to see you again as a guest in the near future.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚
GB 于 2020年02月17日 的回复
Thank you very much for the positive review. We hope to see you again as a guest in the near future.

4/10 很差

真实旅客

与配偶出行
满意：清洁度
不满意：住宿条件和设施
They need to be done renovation. And no more free car parking now
2020 年 2 月入住 1 晚
MPopovic 于 2020年02月13日 的回复
Thank you for choosing to stay with us and for taking the time to let us know about your stay. Your comments will be shared among our team. Regards,

4/10 很差

真实旅客

与家人出行
不满意：服务设施，清洁度
Be AWARE UNSAFE incident. We came in 12:30 am with our car. We were let in the parking garage. We parked. Our keycard would not work in the door (it was separate and no where near my phone/cards in my wallet). So we came down through the parking garage to the front door. There was NO ANSWER on the intercom. We banged on the door, we pushed the buzzer for 15mins. We were locked out the hotel. At 12:45 the attendant finally answered the buzzer. We were about to call 911. It was -10 I was with my daughter, we were freezing and the there was a man watching our whole ordeal being LOCKED OUT ! It was traumatic, scary and shocked to be locked out of a hotel. Turns out they were short staffed and the attendant was answering a cot call. Our keys did NOT work when we checked in and we had to come down and they did NOT work at 12:30am. I have never been left outside a hotel on the street in the middle of the night and the area for this hotel does not feel very safe.. especially at 12:30am Very scary.
2020 年 2 月入住 2 晚
MPopovic 于 2020年02月12日 的回复
On behalf of our entire staff at Hamilton Plaza Hotel we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon each visit we can exceed guest expectations.