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关于哈蒙德温德姆拉昆塔套房酒店的点评

2.5 out of 5
哈蒙德温德姆拉昆塔套房酒店
42126 Veterans Ave, Hammond, LA

点评

7.2

还可以

10 分 - 超赞。176 条好评，共有 567 条点评" "
8 分 - 还可以。174 条好评，共有 567 条点评" "
6 分 - 一般。100 条好评，共有 567 条点评" "
4 分 - 很差。60 条好评，共有 567 条点评" "
2 分 - 糟糕。57 条好评，共有 567 条点评" "

7.8/10

清洁度

8.0/10

员工和服务

6.4/10

服务设施

7.4/10

住宿条件和设施

5.0/10

环保

点评

2/10 糟糕

Keith Terrell，Independence

2021 年 8 月入住 2 晚

2/10 糟糕

Tobin Leslie

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was booked even though they knew the hotel wasn't open or leviable.
2021 年 8 月入住 1 晚

2/10 糟糕

NICOLE

2021 年 8 月入住 2 晚

4/10 很差

Jason

商务旅客
不满意：住宿条件和设施，服务设施
Overgrown with weeds
2021 年 8 月入住 1 晚

2/10 糟糕

真实旅客

与家人及幼儿出行, 带宠物出行
不满意：清洁度、服务设施、住宿条件和设施
The rooms had disgusting carpets that never were vacuumed, the bed sheets weren’t changed between guests as we saw hair and ended up replacing our own sheets since there was no one else to do it, the bathrooms had pee stains on the floors, the showers were covered in mildew. We would have walked out, but it was late and we had to find a place that could also take our dog. This was my worst experience in a hotel in over 10years.
2021 年 8 月入住 1 晚

4/10 很差

John

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2021 年 7 月入住 3 晚

2/10 糟糕

真实旅客

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our room was not clean. Carpet was sticky, all the towels were stained as well as the shower curtain, and the rail in the shower was half off the wall. The pool and hot tub weren’t even open which we were not aware of. We tried using the gym but were instantly hit with a strong gasoline smell in the room which was unbearable. Very disappointing stay.
2021 年 8 月入住 3 晚
Hannah Leonard 于 2021年08月9日 的回复
Dear Anonymous, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hammond. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the hotel was not satisfactory. We are currently under new management and taking all reviews into consideration. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hannah Leonard Assistant Manager La Quinta Inn & Suites hleonard7549@gmail.com 9853454742

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall EXCELLENT place to stay and this is why I was surprised to find major mold on the lower portion of the shower curtain.
2021 年 8 月入住 1 晚

10/10 超赞

Christine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great spot to sleep
The office is easy to find on this property. I found a parking spot quickly and checked in under 5 mins from arriving. The room had air on and was comfortable. The art work on walls was local and refreshing. Breakfast was muffins and coffee. A few pieces of other items were in the fridge. Check out was quick also they are there if you need them but quick if you need to get to resting. Got back on Hwy 55 no problem.
2021 年 7 月入住 1 晚

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is in bad shape. The lawn wasn't even cut. Stains on the bed sheets to many things to list.
2021 年 7 月入住 1 晚
Hannah Leonard 于 2021年08月9日 的回复
Dear Robert, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hammond. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the hotel was not satisfactory. We are currently under new management and taking all reviews into consideration. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hannah Leonard Assistant Manager La Quinta Inn & Suites hleonard7549@gmail.com 9853454742

4/10 很差

真实旅客

与家人出行
不满意：住宿条件和设施，服务设施
N/a
2021 年 7 月入住 1 晚

6/10 一般

真实旅客

与家人出行, 带宠物出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff we interacted with at check-in and check-out were wonderful. Room was clean. Continental breakfast was nice. The property is in serious need of a maintenance person for interior and exterior repairs. Lawn has not been kept mowed nor have bushes been trimmed. Backdoor exit sidewalk was encumbered by a palm tree limb hanging over it. Weeds near pool. Hot tub was closed. Pool area had wasps nests. (Sign on door did warn of these)
2021 年 7 月入住 2 晚

2/10 糟糕

Patrick

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Never stay here again!
During our check in the person at the desk didn't even stand up out of her seat to check us in. Once we got to the room the keys didn't work. In the room we found a pair of ladies support underwear that had been left there. We didn't see that until the morning and upon reporting it to the front desk to the same person, the reply was "Oh". Would never stay here again and if I could rate it below 0 I would!
2021 年 7 月入住 1 晚

10/10 超赞

April

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
El servicio del personal estuvo bien pero las condiciones de el hotel pésimas, desde la entrada estaba todo en muy mal estado y al entrar al cuarto un olor horrible a sucio, el baño muy sucio también y las camas muy sucias, definitivamente no lo recomendaría
2021 年 7 月入住 1 晚
Hannah Leonard 于 2021年07月19日 的回复
Estimado Anónimo, Gracias por tomarse el tiempo para contarnos sobre su experiencia en La Quinta Inn & Suites by Wyndham Hammond. Lamento que su experiencia no haya cumplido con sus expectativas; permítame expresarle mis más sinceras disculpas. Sus comentarios son muy importantes para nosotros y me entristece saber que su propiedad no fue satisfactoria. Actualmente estamos bajo una nueva administración y estamos tomando en consideración todas las revisiones. Tenga la seguridad de que estamos tomando las medidas adecuadas para abordar el problema y evitar que se produzca en el futuro. Aquí, en La Quinta Inns & Suites, nos esforzamos continuamente por satisfacer sus necesidades y expectativas. Agradecemos el tiempo que se tomó para compartir sus inquietudes y esperamos que nos brinde la oportunidad de brindarle un mejor servicio en el futuro. Atentamente, Hannah Leonard Subdirector La Quinta Inn & Suites hleonard7549@gmail.com 9853454742

10/10 超赞

Amanda

2021 年 7 月入住 1 晚

6/10 一般

Bryan

与家人出行
不满意：员工和服务
The hotel was ok, but they did not tell us that they did not clean room every day. Im ok with reusing towels an extra day, but we had to ask for towels every time we wanted them. Other than that, staff was very polite.
2021 年 7 月入住 6 晚

10/10 超赞

Tiffany

2021 年 7 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Disappointed
Staff seems like they would rather be doing something else other than helping customers. Given blankets and sheets with major stains…down right nasty. Hallways smell really bad. Smells like someone has been smoking something. Usually love La Quinta … this one is the worst by far.
2021 年 7 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The property was poorly maintained and dirty.
2021 年 7 月入住 2 晚

2/10 糟糕

真实旅客

与家人及幼儿出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
i checked out the hotel early and had to find another because the water was really dark the room was not clean an when i went down to move rooms the front desk an house kepping said that was going on in the area so even if she move me the water would still come out dirty but the room will be clean i just checked out because if they would have told me this at check in i would have canceled early they were to refund me but i still havent seen tht
2021 年 7 月入住 2 晚

2/10 糟糕

Angela

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Negative races these that work at La Quinta
The staff was rude I rented two rooms in one night be the adults had a room across the hall from the kids the third night the third day we're going to leave me in the room again for $130 and then they were so rude and we found bed bugs that we couldn't even stay the third night so we got $600 invested in rooms that we couldn't even enjoy your family time not to say that the hotel clerk was renting rooms and making master keys and giving them to the guest without knowing so the judge was walking around using their master keys just walking in everyone's rum feeling all of their appliances
2021 年 6 月入住 3 晚

6/10 一般

Leighe

与家人出行
满意：客房舒适度
不满意：清洁度、员工和服务、住宿条件和设施
2021 年 6 月入住 2 晚

6/10 一般

真实旅客

与家人出行
Slow check in. Room not cleaned daily
2021 年 6 月入住 2 晚

10/10 超赞

Adron

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A/c
Older but the room was ice cold. Best part about the stay.
2021 年 6 月入住 1 晚

6/10 一般

真实旅客

与家人出行, 带宠物出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Staff was friendly and helpful. Room was dirty. Stained moist carpet. Splatter all over curtains. Looked like blood? Breakfast was a muffin in a bag from the front desk.
2021 年 6 月入住 1 晚

2/10 糟糕

真实旅客

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at this hotel 3 years ago and it was beautiful, clean and friendly. When we stayed here this last week (June 2021) it was run down, dirty, smelly and just gross. The first room they put us in smelled like mold. We pulled out the hide-a-bed and there was visible mold on the mattress. The carpet felt wet on our feet. We asked to be moved. The staff was happy to move us (the only staff who was friendly at all on this trip). The second room we were moved into was filthy and smelled wet. There was visible soap scum/build up all over the shower door, the shower floor was peeling, there were tiles missing on the floor boards. There was rust all over the room. The door handle to the bathroom came off. The 50 lb mirror fell off the wall when my toddler bumped into it and nearly crushed him. It was held up with two rusty brackets. The air conditioners in the room made horrible sounds constantly and did not effectively cool the room. The pool area was absolutely nasty. There was trash everywhere, a large planter was tipped over and shattered on the ground, there were used, dirty pool towels around the pool. The hot tub was covered with a tarp and boards. It was not roped off or safely secured in any way. There were exposed wires sticking out of the building. We requested our room to be cleaned and they informed us they were only cleaning rooms on Tuesdays and Fridays due to Covid. We had a room that slept 5 and they would only give us two sets of towels.
2021 年 6 月入住 7 晚

2/10 糟糕

真实旅客

与家人出行, 带宠物出行, 与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
This lace was very dirty. There were no light bulbs in the room and they couldn’t find any replacements. The hot tub was closed. The shower was very dirty and the room wasn’t clean. They didn’t have anyone to clean anything.
2021 年 5 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Ideal Location, ran out of towels and they Weren’t the cleanest
2021 年 5 月入住 2 晚

6/10 一般

真实旅客

与家人出行
满意：服务设施，员工和服务
Overall it was fair. Everything is fairly dated. There is carpet everywhere that just feels disgusting. There was visible hair in the shower catch basin. Just lots left to be desired.
2021 年 5 月入住 1 晚

4/10 很差

Anita

与家人出行
2021 年 5 月入住 2 晚

6/10 一般

真实旅客

与家人出行, 商务旅客
I've never stayed at a hotel where i had to bring the dirty towels to the desk to get clean ones and get additional shampoo etc. The room was not cleaned during my 3 night stay. They said they were short staffed.
2021 年 5 月入住 4 晚

2/10 糟糕

真实旅客

不满意：服务设施，员工和服务
Payed f
2021 年 5 月入住 1 晚

10/10 超赞

Natalie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 5 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Safe area and quiet
2021 年 5 月入住 1 晚

4/10 很差

真实旅客

与家人及幼儿出行, 与家人出行, 商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Hot Tub is broken. Lots of guests bring dogs. Mold in the shower caulking. No clearly marked entrance and it’s set back from the road behind a medical clinic.
2021 年 5 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 5 月入住 3 晚

10/10 超赞

Darlyn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 5 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意：住宿条件和设施，清洁度
girl at front desk was not very friendly. this nice little hot tub they have in the pic is covered with trash because it is maybe under renovation. all the chairs were blown against the fence a the pool looked as though they had been like that for a while. i have stayed at plenty of hotel/motels since covid and this was the absolute worst excuse of breakfast.. hopefully they can have a normal breakfast before long because i know that was included into the price..
2021 年 4 月入住 1 晚

6/10 一般

真实旅客

与家人出行, 商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Was disappointed to find out the hot tub was not usable...was boarded and covered up. Booked a suite because we had a total of 4 guests. After checking in, we did not have any sheets, blankets or pillows for pull out bed. When front desk was called, they sent sheets and a blanket--said they did not have any pillows so had to go to local walmart to buy pillows and pillowcases for 2 of our guests.... Hotel was NOT booked by any means....did not have many cars in the parking lot at all for our duration of stay...so not sure why they did not have pillows--the flower beds and grass was very tall/overgrown and did not look to be maintained.
2021 年 4 月入住 1 晚

10/10 超赞

真实旅客

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Smooth check-in process. Personable and efficient staff person
2021 年 4 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
No real breakfast due to covid.
2021 年 4 月入住 3 晚

2/10 糟糕

Lairzorin

与家人出行
满意：客房舒适度
不满意：住宿条件和设施
Wrong Request
I did not request a handicap room. Unfortunately, I did not have time to cancel my arrangements due to running late for an event. The facility has went down over the years & it’s not as nice as it once was. However, I don’t think I’ll be staying here again.
2021 年 3 月入住 1 晚

2/10 糟糕

Lucie

与家人出行
满意：住宿条件和设施
不满意：客房舒适度，员工和服务
Non-stop barking dogs made us leave.
Came in with family to stay overnight on our way to Florida and had to leave within an hour since the room across the hallway has several small barking dogs. They were barking non-stop to a point where the on-site clerk had to go knock on their door. Not a good experience as we didn't know pets are allowed at this hotel.
2021 年 3 月入住 1 晚

4/10 很差

真实旅客

不满意：服务设施，清洁度
The mirror had spit all over it and carpet was not clean. Coffee maker didn't work and they were out of coffee in lobby.
2021 年 3 月入住 1 晚
General Manager 于 2021年03月24日 的回复
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hammond. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 一般

Carrie

团体旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Our room wasn’t very clean. The sheets had holes in them and were worn.
2021 年 3 月入住 1 晚
General Manager 于 2021年03月24日 的回复
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hammond. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 很差

真实旅客

与家人及幼儿出行
不满意：员工和服务
I didn’t like that there was NO room service provided even after I requested it at the front desk. A letter was placed under my room door the second day explaining housekeeper shortage. I had to go to front desk to request clean towels then was told to wait 30-45 minutes because they were drying. This was at 10 pm.
2021 年 3 月入住 4 晚

10/10 超赞

Kylie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place! Will be back next weekend.
2021 年 3 月入住 1 晚

6/10 一般

Philip

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施
Adequate facility
Perfectly acceptable property but a bit run down. Friendly staff.
2021 年 3 月入住 1 晚

10/10 超赞

Ashley

满意：清洁度、住宿条件和设施、客房舒适度
2021 年 3 月入住 1 晚