鄰近伯明翰Handsworth Wellbeing Centre酒店 | 熱門伯明翰Handsworth Wellbeing Centre住宿限時優惠每晚可低至 HK$460

「I don’t think they can claim that a couple of pots of yogurt and a few bits of fruit counts as breakfast. No drinks available at all. The photo of pastries on the listing is highly misleading and should be removed. If they can’t provide breakfast they should sell as a room only option.」

「The room is considered small and without wardrobe. No bath tub or shower compartment. No facilities at all and only a small lobby with a coffee machine ( l need to pay)」

「Staff are nice and helpful. The room is clean and hygienic. Provisions and facilities are serving well. Simply upholdings the high standards of Staycity aparthotels.」

「Lovely hotel. Shame lift was working. 」

「Very clean 」

「Worst experience ever. Arrived at the booking and found no key in the key-box. I contacted the Host and there was no response (i spoke to the Host 1 day before arriving) - sent to voicemail; I was stranded. I rang the apartment buzzer and found someone inside. This person told me they have took over the property from the Host and was unaware of my booking. We were 'invited' up to 'have a look' at the apartment and made to 'decide' whether or not we wanted to stay. After the commotion, the 'new'...

「Nn」

「First of all this is not a luxury apartment. The walls were dirty. Needs a repaint in the bathroom. Bed uncomfy and pillows flat. There is also a deposit required which is unnecessary given the state of the apartment. After we left, the host messaged to say we wouldn’t get the full refund back as the door was unlocked, despite the fact you require a fob to enter the building. They also then suggested items were missing from the apartment such as a chopping board and remote. I told them we had...

「I was unable to get any response from the host despite over 7 attempts during the day to get the access code or advise them of my time of arrival as advised by Hotels.com. This meant I was unable to access/use the apartment I paid for. Following a complaint outlining times/how I attempted to contact the host I was advised I was getting no refund with no justification. This feels unacceptable.」