Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.
10/10 超赞
Man Ki Juliana
2023年04月8日
Man Ki Juliana
2023 年 4 月入住 1 晚
Sabrina 于 2023年04月20日 的回复
Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.
Dear Guest, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.
Dear Valentim Cacta, thanks for taking the time to write your review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.
8/10 还可以
真实旅客
2019年04月12日
满意:住宿条件和设施,员工和服务
真实旅客
2019 年 4 月入住 5 晚
Catherine Dou 于 2019年04月13日 的回复
Thanks for staying with us. Looking forward to your next arrival.
10/10 超赞
Mei,Hong Kong
与家人出行
2019年04月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
West lake view is very good . Staff is helpful and nice. Food in club lounge is also very good
Mei
2019 年 4 月入住 4 晚
Sara 于 2019年04月10日 的回复
Dear Mei, thank you for your recent stay at Midtown Shangri-La Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
8/10 还可以
真实旅客
2019年04月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 3 月入住 2 晚
Sara 于 2019年04月3日 的回复
Dear guest, thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
10/10 超赞
WAI MAN
2019年01月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
WAI MAN
2019 年 1 月入住 2 晚
Sara 于 2019年01月31日 的回复
Dear WAI MAN,thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
10/10 超赞
Ming Kit Maggie
2019年01月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ming Kit Maggie
2018 年 12 月入住 3 晚
Sara 于 2019年01月9日 的回复
Dear Ming Kit Maggie, thank you for your recent stay at Midtown Shangri-La Hangzhou. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.
Good location.
The service privided from Concierge, Ethan is excellent.
Rebecca
2018 年 11 月入住 1 晚
Sara 于 2018年11月26日 的回复
Dear Rebecca, thank you for your comments about Midtown Shangri-La Hangzhou, and I hope you will stay with us again soon to experience smart luxury at its finest!
Dear Marialiuyu, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.
10/10 超赞
yusheng
2018年09月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
yusheng
2018 年 9 月入住 1 晚
Sara 于 2018年10月10日 的回复
尊敬的yusheng,感谢您对近期在我们酒店的住宿的良好评价。希望不久能再次见到您。祝您旅途顺利。
10/10 超赞
ying
2018年08月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
perfect location and service
ying
2018 年 7 月入住 1 晚
Sara 于 2018年08月13日 的回复
Dear Ying, thank you for your comments about Midtown Shangri-La Hangzhou, and I hope you will stay with us again soon to experience smart luxury at its finest!
Dear Tungen, thank you for your comments about Midtown Shangri-La Hangzhou, and I hope you will stay with us again soon to experience smart luxury at its finest!
8/10 还可以
Raymond,Hong Kong
2018年06月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
gym is not 24 hours
A bit surprised the gym room is not 24 hours. However, the equipment is quite full range and comprehensive that is pretty nice.
Raymond
2018 年 6 月入住 3 晚
Sara 于 2018年06月27日 的回复
Dear Raymond, thank you for your review of your past stay with us. I appreciate your honesty, and your comments regarding areas for improvement will help us to continually better the guest experience. I have taken your comments to our team to ensure that in the future we do a better job of Health Center opening hour. The next time you have the opportunity to travel to Hangzhou, I do hope that you will be our guest again and provide us with the opportunity to demonstrate the unparalleled service experience you deserve.
8/10 还可以
Zuxian
2018年06月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Zuxian
2018 年 6 月入住 2 晚
Sara 于 2018年06月7日 的回复
Dear Zuxian, thank you for your feedback. Would you please provide us with more details so we may investigate internally and take necessary actions to improve our service. I look forward to hearing from you soon. Thank you and best regards.