Hangzhou Hangzhou Opera Hotels

"Staff, facilities and food was excellent!"

"Very friendly staff, hotel is very clean "

"Very nice staff"

"Very convenient location, excellent staff "

"Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional "

"Great place in a great area "

"Location is great. Staff are polite and nice."

"Excellent reception service. Needed to stay an extra night and staff was very accommodating and pleasant to work with and really desires feedback which not a lot of hotels ask for. Modern sleekly design rooms that are nice and clean and supplied with complimentary snacks and beverages beyond your normal water, coffee, and teas. Work desks can control height of table for standing and sitting when working on laptop. Very quiet neighborhood even with the vendors right across the street. Al lot...

"Amazing hotel. Everything is great. The staffs are helpful. Toilets should have locks though"

"Location excellent, well trained staff"

"Good"

"Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it "

"They asked us to change room from sweet to separated two room. I booked lake view but the room can’t see it. "

"Facilities are out of date and cleaness in public area could be improved to 5 star level."

"Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again. "

"friendly services "

"Great place! "

"Good location, clean rooms "

"The location isn’t really convenient. Whenever we take a cab back, the driver would drive all the way down the road and make a U-turn back to drop us off. There’s not too many stores downstairs. Ordering take out is very convenient though. The delivery guys would put it in the robot and it would deliver it straight to our room! Staff in the lobby were really nice. The room itself doesn’t feel all that clean. The floors were very run down. The windows didn’t close tightly so we had a lot of...

"Loved the decor both in common areas and in-room. Didn't like that to use the wifi, a staff member had to help us log on to each device separately, and we couldn't do an easy login by ourselves. "