This is a new hotel in old quarter area, only 5 mins walk to the lake. I was traveling with my parents, aunt and grandma and they all cannot speak English. The staff are still very helpful and try their very best to get translation from someone else while I was away. And they gave good advise on restaurants and tips for shopping. That's why I decided to stay another night after we came back from Halong Bay.
The breakfast was awesome with all sorts of food, western, chinese and vietnamese. You will regret if you skip the breakfast!
Since we have 5 people to stay, they offered us a family room with one queen size bed and 3 single beds which totally fit our needs! The room is spacious and clean.
Overall my experience staying in this hotel is very pleasant and I will highly recommend this to my friends.