Very very bad experience. My booking was cancelled even though i have received confirmation from expedia and payment has been made. The staff claim that the cancellatiob is due to non payment and they are unwilling to contact expedia and we got to sort out the issues ourselves despite us showing evidence that payment has been made. We got to make a long distance call to expedia and like usual, they will put you on hold.
After back and forth for almost 2 hours. The issue is rectified with the agent making payment at the very last min. The staff at the hotel recommended that we should book directly with the hotel in the future.
Dont think i will ever come back here again
Jonathan
2023 年 11 月入住 1 晚
8/10 还可以
Thi Thu
2023年09月3日
Thi Thu
2023 年 8 月入住 1 晚
8/10 还可以
Susanna
2023年07月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mixed feelings about Ba Vie
The property/ buildings are well kept in a lush environment.
The rooms are large and nicely done.
Breakfast was quite good. As it was off season and there were few guests they ran out of croissants early.
This is the down side of this place. It lacks a generosity in hospitality.
You pay for the Nespresso capsule in your room in the morning, you have 2 bottles of water at your disposition and if you need more you either walk to the reception for a refill or pay for a new bottle.
It is a resort in nowhere land with little to do except relax. If I was the manager I would pamper my guests with a little treat here or there to make up for a lack of possible activities.
This place works as a get away from busy Hanoi, I would not recommend it for European or American Vietnam travelers.
Susanna
2023 年 7 月入住 2 晚
10/10 超赞
Andrea
与家人出行
2023年07月6日
满意:清洁度、员工和服务、住宿条件和设施
Staff were very friendly and the property is quite unique - nestled inside a national park. On the grounds there are ruins of old french vacation homes and other facilities from the 1930's, 40's and 50's which can be walked to and explored. Very unique experience and these particular sites are not available to those who are not guests at Melia. (There are some other historic sites on other parts of the mountain). It is a relaxing getaway as well!
Andrea
2023 年 7 月入住 3 晚
8/10 还可以
Phuong
与家人出行
2023年06月15日
满意:清洁度、员工和服务、住宿条件和设施
The hotel is inside the Ba Vi National Park, it is very tranquil, the hotel area has excellent control on mosquitoes, pool and gymn have excellent view of the forest. Hospitality by Melia staff are exceptional, going above and beyond their duty to cater for our demands!!! Making it most relaxing stay.
Phuong
2023 年 6 月入住 3 晚
10/10 超赞
Claudia,Edina
团体旅客
2023年04月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The facilities are amazing. The Vietnamese food is not as good as what can be found in Hanoi and lacks vegetarian options. The spa is great.
Claudia
2023 年 4 月入住 3 晚
6/10 一般
youngeun
与家人出行
2023年03月23日
不满意:员工和服务,清洁度
자연 속에 있는건 너무 좋았으나, 하노이가 미세먼지가 심하네요. 안개가 너무 껴서 그 점이 너무 아쉽습니다. 그리고 숙소가 조금 더 깨끗했으면 좋겠습니다. 화장실도 그렇고 창문 쪽도 5성급이면 조금 더 깨끗해야 할 거 같아요.