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关于丝绸皇后酒店的点评

4 out of 5
丝绸皇后酒店
100 Hang Gai Street, Hoan Kiem District, Hanoi

点评

8.6

超赞

10 分 - 超赞。231 条好评，共有 484 条点评" "
8 分 - 还可以。183 条好评，共有 484 条点评" "
6 分 - 一般。48 条好评，共有 484 条点评" "
4 分 - 很差。20 条好评，共有 484 条点评" "
2 分 - 糟糕。2 条好评，共有 484 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.4/10

住宿条件和设施

7.4/10

环保

点评

6/10 一般

HidyWAN，Hong Kong

与配偶出行
满意：清洁度、员工和服务、服务设施
The room and the bed are big enough. However, there is no carpark for parking motor cars and the hotel cannot offer help or any suggestion for customers to park. In Vietnam, it is very common to ride a motor, so the hotel should provide space for parking or let the customers know where the nearest carpark is!
2019 年 12 月入住 3 晚
Lily Vu 于 2020年02月4日 的回复
Dear Hidy Wan, Thanks for staying with us. We appreciate your feedback!

10/10 超赞

CHING-CHIH

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 3 晚
Lily 于 2019年10月2日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

cheng i

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
此次整體很滿意、只是早餐可以在改進。
2019 年 8 月入住 5 晚
Lily Vu 于 2019年09月10日 的回复
Dear Mr. Cheng I, Thanks for staying with us. We appreciate your feedback! We are looking forward to welcome you next trip

10/10 超赞

cheng i

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
整體感覺很好、服務人員很親切、早餐可以在改進一些。
2019 年 8 月入住 1 晚
Lily Vu 于 2019年09月5日 的回复
Dear Cheng I, Thanks for staying with us. We appreciate your feedback ! All the best !

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 3 晚
Lily 于 2019年08月3日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

zhao

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 4 晚
Lily Vu 于 2018年11月21日 的回复
Dear Zhao, Hope you are well and enjoying your time so far. On behalf of Silk Queen Hotel, I would like to say “Thank you so much” for being our customer ! We will try our best to make all the services better. We sincerely hope to have the opportunity of welcoming you again soon in the Silk Queen Hotel. All the best !

10/10 超赞

Ming Chun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
值得推薦
房間很乾淨、服務態度非常好、酒店在36老街旁方便去逛街，整體來說就是很好的一家酒店，棒
2018 年 11 月入住 3 晚
Lily Vu 于 2018年11月9日 的回复
Dear Ming Chun, Thank you for choosing our hotel due to your recent stay at Silk Queen. The whole team is extremely glad to hear that you enjoyed our hotel room, and our location. We are looking forward to welcome you back on next trip to Vietnam. All the best !

10/10 超赞

cheng i

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
整體環境很好、服務也很好、只是早餐有少一點、可能是餐廳改在10樓、視野不錯。
2018 年 10 月入住 5 晚
Lily Vu 于 2018年11月5日 的回复
Dear Cheng, It is a great pleasure to know that our hotel made an enjoyable and memorable part of your experience in Hanoi. We are looking forward to welcome you back on next trip

8/10 还可以

Coco

满意：员工和服务
整體還可以。餐聽及櫃枱服務人員親切，但是房間隔音不好。
2018 年 9 月入住 2 晚
Lily Vu 于 2018年10月1日 的回复
Dear Coco, Thank you for taking the time to share your comments with the Hotels.com Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Be assured that we will share your warm words with our entire team. We will try our best to make all the services better. All the best !

8/10 还可以

Jonathan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location, near Hồ Hoàn Kiếm. nice enviroment.
Huong Nguyen 于 2018年04月7日 的回复
Thank you so much for your review! It was truly a pleasure to serve you. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Silk Queen Grand Hotel. Thanks to your feedback, we will try to improve our service get better and better We are looking forward to your next visit and wish you the best in your business and personal endeavors.

10/10 超赞

KAI CHEN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
值得推薦的飯店
飯店服務人員非常友善，我們需要的東西都會盡可能提供。 也有非常友善得迎賓飲料和幫忙提行李到房間的服務 我要給他小費的時候他原本要走了 看來真的是有專業的服務的一間旅店 價格也非常實惠
2017 年 10 月入住 1 晚

10/10 超赞

cheng i

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
價錢不錯、
飯店服務很好、很乾淨、交通方便、附近旅遊景點不錯。
2017 年 8 月入住 6 晚

10/10 超赞

SHIH CHUNG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 3 晚

8/10 还可以

SHIH CHUNG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
2017 年 6 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
Pros: Great location - near the lake as well as the night market (during weekends). Good staff - nice and helpful; smiles at you when you enter the hotel :D! Cons: The soundproofing of rooms is not quite good - can hear the next door when they were taking a shower...
2017 年 6 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
友善，方便又乾淨的飯店。
有機場接送，很讓人放心。服務人員非常友善，房間也很乾淨，早餐很美味，整個賓至如歸的感覺。位置很棒，不論是到附近的景點與購物都非常方便。唯一的缺點就是同樓層客房間的隔音不佳。

8/10 还可以

YIN CHIEH

满意：清洁度、员工和服务、客房舒适度
交通溝物吃飯便利的酒店
整體狀況還OK,以該酒店價格,算是不錯

10/10 超赞

Liting

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
方便服務佳
飯店員工非常親切服務很棒，位置佳且便利，除了沒拖鞋與隔音不好以外無可挑剔！

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and clean Good breakfast

10/10 超赞

TERESA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good shopping area

8/10 还可以

WENJIE

满意：员工和服务，清洁度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

cheng yi，台灣人

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
客房清潔、位置方便出入購物和聯絡
人員客氣有禮貌

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
物超所值
位於還劍湖附近，鄰近市中心，非常方便。酒店樓高十層，在當地算大型，當天還免費幫我們升級為家庭房，寬敞舒適，寢具非常乾淨，睡得很舒服。早餐也很不錯。

10/10 超赞

weizhong，中国

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好的酒店
很好的地点，到还剑湖和商业区都很方便，而所在街区比较安静。服务人员态度很好，服务周到有道家的感觉。

2/10 糟糕

Chris

与配偶出行, 团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
On no planet is this a 4 star hotel. I would say it’s a 2 at best. The door men don’t even look at you when you come in and out. The showers were covered in mould. The extra comforters and blankets in the room were covered in somebody else’s black hair. When we asked for a third one they brought us a mattress pad covered in yellow stains. The fitness center door was broken and it was super hot inside. The air conditioner didn’t work the first day. The wifi was terrible throughout the hotel. Just an all around terrible experience. Additionally Expedia was of no help in dealing with any of it. I won’t be using Expedia again and definitely would never stay at this hotel again.
2024 年 4 月入住 4 晚

4/10 很差

George

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bathroom was very outdated and required more cleaning. The shower itself did not work as intended with the shower head. Mould on the floor. It was very noisy every night from both outside and from the room next door (partially because we had a an interconnecting door to the next room which was inconvenient). As we checked out they charged us for bottled water that was used?! Never stayed in a hotel that charged you for using bottled still water and on the mini fridge price list this was not stated. Overall this hotel is not very good and we most definitely will not be staying here again.
2024 年 4 月入住 2 晚

8/10 还可以

Sanjay

2024 年 3 月入住 2 晚

8/10 还可以

christelle

满意：员工和服务
Emplacement
2024 年 3 月入住 3 晚

10/10 超赞

sandrine，Grez sur loing

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Très bien situé Personnel gentil
2024 年 3 月入住 3 晚

10/10 超赞

Issad

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Le personnel et très accueillants l’hôtel proche du lac hôtel propre
2024 年 2 月入住 4 晚

6/10 一般

Beatrice

满意：客房舒适度，清洁度
Hotel was very central located, we were not impressed that they forgot to make our room.
2024 年 1 月入住 5 晚

10/10 超赞

NAMIE

满意：清洁度、员工和服务、服务设施、住宿条件和设施
スタッフの方々がとても親切でした。気持ちよく滞在できます。
2023 年 12 月入住 2 晚

4/10 很差

Thanh Hao thi

不满意：清洁度、住宿条件和设施、客房舒适度
Hotellet har ingen vinduer, badet har mange mugne flekker, håndklærne er for gamle, teppet på rommet er for skittent, frokosten er ikke noe spesielt, dette hotellet oppfyller ikke 4-stjerners standarder.
2023 年 11 月入住 4 晚

4/10 很差

Noriko

不满意：住宿条件和设施，清洁度
Even though I took a careful shower, the floor was completely soaked. I now understand why rubber sandals were provided. The power outlet in the room was loose and I had to move the TV and plug it in from the back to charge my phone. The room was large and good but not recommended for a price.
2023 年 11 月入住 5 晚

8/10 还可以

Michel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bon hotel et bon emplacement
Bon petit déjeuner Chambres spacieuses Bien situé
2023 年 11 月入住 4 晚

6/10 一般

Morris

Central location in old quarter
2023 年 11 月入住 4 晚

4/10 很差

Carolyn

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
The pool needs a good clean!
2023 年 10 月入住 4 晚

6/10 一般

Masahiko

とにかくロケーション的には非常に良いです。食事には困らないし、観光にも不便ではないです。無難に宿泊したい人には良いと思います。朝食はオーダーすれば、オムレツやフライドエッグ、フォーなども食べれます。少し古さは否めませんが、十分なホテルです。
2023 年 10 月入住 2 晚

8/10 还可以

Anna

与家人出行
满意：员工和服务，清洁度
Excellent location in the middle of old quarter, and the staff were really friendly and welcoming! The breakfast was nice and rooms a good size. The pool is ok, but it’s s shame the pool/rooftop bar wasn’t open - we ended up taking the beers from our mini bar to enjoy on the roof for sunset!
2023 年 10 月入住 2 晚

8/10 还可以

Leah

与配偶出行
满意：清洁度
Perfect area for being amongst it all ,room was nice an clean ,,they don’t replenish the fridge with water, beer etc ,,,if they did they would make heaps of etc money from it ,,,make a basket up too of chocolates,Chips ,etc ,people would buy it as sometimes can’t be bothered walking the streets to circle k ,looking for treats .needs to understand English a bit more if at front desk , Don’t promote pool bar ,if no pool bar false advertising ,
2023 年 10 月入住 8 晚

8/10 还可以

DONGSHIN

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
must renovation of bathroom.
2023 年 9 月入住 2 晚
Luc 于 2023年09月27日 的回复
Thank you so much for your review. Take noted.

10/10 超赞

Syd

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A great location,good size room and very friendly staff would recommend.
2023 年 9 月入住 2 晚
Lucas 于 2023年09月27日 的回复
Dear Syd,It is our pleasure to receive your wonderful feedback! We are glad to know that our team members were able to fulfill your expectations and deliver a great experience. At Silk Queen hotel, guest satisfaction is our ultimate goal. Positive feedback like yours truly motivates us to work harder and bring comfortable moments to each and every guest.Thank you for staying with us! We hope to have the opportunity to welcoming you back in the nearest future.Best regards,

8/10 还可以

Kirsten

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 8 月入住 4 晚

8/10 还可以

MORIKI

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 4 晚

6/10 一般

Ian

满意：客房舒适度
3 days in Hanoi
Nice enough hotel but terrible staff service. Would not stay there again because of the service
2023 年 8 月入住 3 晚

10/10 超赞

Anne

Great people
2023 年 8 月入住 1 晚

8/10 还可以

David

团体旅客
满意：清洁度、员工和服务、客房舒适度
Roof top bar was not open.
Nice size room, comfortable beds. Good central location. Pool area and bar area in need of some maintenance attention, the roof top bar was not open.
2023 年 3 月入住 2 晚

4/10 很差

Stefan Paulo

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Other places much better
The shower was tepid at best no hot water, only had bath and would be horrible to get in and out of for people with disabilities. rooms were noisy.
2023 年 7 月入住 2 晚

4/10 很差

Karen

与配偶出行
不满意：住宿条件和设施，员工和服务
Staff not particularly friendly. Breakfast disappointing. Room had seen better days with water damage and the door to the room didn’t close properly.
2023 年 7 月入住 2 晚