Hanover Spa Hotel

"Management is very poor and discriminatory. My stay was from 3/9-3/15. First one of the elevators certificate expired on January 14 2026 and the elevator functions very slowly and like it needs to be maintenenced. Also, the first set of stairs by elevator 1 the door on the second floor is splintered and destroyed. Breakfast is supposed to be available from 6:30am-9:30am. My first two days there breakfast was either not available at all or started way after 6:30am. The bathroom had mold on the ceiling because there is no fan in the shower area so the bathroom stays damp all day. The card I used to book the room was denied to purchase water at the front desk. There is a sign that says cash app cards are not allowed but I have a chime card which is not the same thing. Then they told me my card might be fraudulent that is why they cannot accept it. All the while they kept asking for my room number which made me uncomfortable because how would that change anything. Would you then say my stay was invalid even though it was already paid for? You won't let me charge the item to the room. You have an updated POS system but you cannot accept tap pay. It is very clear to me that the manager of this establishment does not know how to manage his POS system or any other part of this hotel. I sent a message above to corporate and they submitted a ticket to the hotel. The next day as I was leaving out the manager was glaring at me. I felt very uncomfortable so I checked out early"

"Great! Breakfast was amazing too."

"Property was wonderful, great views, very professional and helpful staff, valet parking was always quick and easy they are worth above average tips. "

"Wonderful staff, the rooms were large and spacious. Several bars and restaurants on site. "

"The room was very clean and comfortable the staff was very friendly "

"This is an older Marriott and the rooms and linen shows it. The bathroom wall paint was peeling, the linen looked dingy, and the sheets on the bed need to be replaced. The staff were welcoming and friendly."

"Good location near conference and business friendly "