Good service and facilities. Will come back again.
真实旅客
2018 年 10 月入住 1 晚
8/10 还可以
真实旅客
2018年08月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 7 月入住 2 晚
2/10 糟糕
Jonathan
2018年04月15日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jonathan
8/10 还可以
真实旅客
2017年09月15日
满意:员工和服务,清洁度
Good location for Wanda Ice World
Good and clean place.
No smoking enviroment.
Easy transportation from Airport.
But our rooms (20F) has air-conditioner problem.
It can't be cool down under 26 degree Celcius.
We have to open the window to cool down at the night.
真实旅客
2017 年 9 月入住 3 晚
6/10 一般
DEBORAH
2017年09月4日
不满意:客房舒适度,清洁度
DEBORAH
2017 年 8 月入住 3 晚
2/10 糟糕
Yiming
与家人出行
2023年09月14日
不满意:清洁度、服务设施、住宿条件和设施
The room is not clean at all. Water tap is broken. It is not worth the price
Yiming
2023 年 9 月入住 3 晚
2/10 糟糕
noboru
2023年08月26日
不满意:住宿条件和设施
noboru
2023 年 8 月入住 3 晚
8/10 还可以
Malcolm
2023年01月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Location on Map is Misleading!
The Hotels.com map showed this hotel on Songbei Blvd just north across the river from the Snow and Ice Festival. This is false. The hotel is several kilometers to the northwest of that location and not at all convenient to the festival grounds. Otherwise, the hotel facility is good, and the staff was responsive to my requests (even with my limited Mandarin).
Malcolm
2022 年 12 月入住 2 晚
8/10 还可以
Damon Stanley
2021年07月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel at Harbin
Very nice and comfy hotel, and helpful for my desk staff.
Damon Stanley
2021 年 7 月入住 1 晚
8/10 还可以
Yen Lyn
与家人出行
2020年01月1日
满意:清洁度、住宿条件和设施、客房舒适度
Nice hotel but service can be improved
Service is quite slow because they were short staffed. But considering the peak festive season they should have planned for more as the hotel was fully booked. Ordered for extra blankets and pillows but didn’t come though we waited till mid night. So we had to ask them to make sure they deliver it the next day as the room was quite cold though we have adjusted it to the max.
In room dining was slow as well and had missing and wrong items brought. We had to tell them that there were missing items from the set and was eventually reluctantly topped up.