Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This was meant to be a relaxing holiday after driving across the country from WA with our pet and toddler, but it turned out to be the complete opposite.Although the property is advertised as pet-friendly, this was not our experience. Within a day of arriving, we received handwritten complaints from the neighbours simply because our dog was outside. As a result, we had no choice but to keep him confined downstairs for the entire stay, which was incredibly frustrating and stressful.After our departure, things escalated. We were hit with a long list of additional charges — many of which were completely unjustified. We were charged for “pet urine” on a towel and for leaving it on the floor, when in fact it had absorbed water from a plant we had accidentally overwatered while trying to be helpful. We were also charged for deep carpet cleaning upstairs due to “pet stains”, even though our pet NEVER went upstairs — we had a barrier installed, and a handyman who attended the property during our stay could confirm this.Most concerning were the charges for basic cleaning tasks. We were billed extra for the cleaner to vacuum, mop, and wash bed sheets after our stay — standard responsibilities that should be included in any turnover between guests. Ironically, the property was not properly cleaned when we arrived, with rubbish and food found under beds and couches both upstairs and downstairs.We were also charged for damages that were already present on arrival. After strongly arguing the case, fighting the charges and catching them out on multiple inconsistencies, the owners eventually admitted — weeks later — that the damages were indeed pre-existing and removed the charges.Every charge matched the “potential pet fees” listed in their policy, word for word. We’ve since heard this isn’t the first time it’s happened to gu