Portage Hayloft Theater Hotels

"Great customer service "

"This was a nice place and a good deal for the price. We had a full fridge, dishes, and a dishwasher for the price of a regular hotel room. My only issue is that the set-up is a little awkward. There are two hotels connected together and this one is in the back part of the building. Also, parking is in a garage across the street and costs extra. This was surprising to me given that Kalamazoo is not a huge city. I expect to pay extra for parking in a place like Chicago, but this caught me off guard."

"The room was very clean. The breakfast could have been better but overall wonderful "

"Room had missing items…not fully stocked as should be. Television service below par, actually very confusing with no guide available. Grounds are littered with dog poop, and trash. Heater/Air blower motor did not work. Very disappointed with the place, especially for what I paid two days/nights for going by the name brand."

"Very helpful staff. "

"Everything was amazing "

"This is a second-rate hotel meant for families with small children. We were up all night with unsupervised children running up and down the halls (is having small children in a room without an adult legal?). Coffee cups in the room were caked with coffee stains. Things like an ice bucket had to be requested. Adults should think twice - this is not what I associate with a Hilton!"

"They robbed me threatened me and had hidden fees the woman made me and my baby sleep in a car after paying for the night she was not helpful or kind asked why my husband couldn’t afford the extra fees said she was from the south side and could have me and my family hurt "

"The room smelled really bad. There were two boxes of baking soda hidden on the floor behind the curtains to try to help with the smell I’m sure. The pool was disgusting which was very disappointing. The wifi was not working I ended up having to call the help number listed online to get IT to manually connect all of our devices after trying for hours. Mattresses felt like cardboard. Linens were clean. Not worth the price at all!"