Great Bend Heizer Park Hotels

"I booked a 5-night stay but left after 3 due to billing issues and how I was treated. When I arrived, the front desk associate, Catherine, told me she would check me in day by day instead of for the full stay because “it’s easier.” However, my card was charged in full the first night—and then charged again daily, causing multiple unauthorized charges. I was even locked out of my room for an “unpaid balance” despite already paying. When I tried to resolve it, management KELLY PATEL(General Manager) escalated the situation, being confrontational. The Office Manager (ALYCIA MADSEN) arrived and did not take the time to speak with me or understand my concerns before making decisions, then threatened to call the police, and told me to leave without hearing my side. As a woman of color, I felt disrespected, unsafe, and unfairly treated. I had to leave and book another hotel. Do not recommend. On top of that, the room itself was not clean, the smoke detector was missing with wires hanging from the ceiling, there were minimal outlets to plug in devices, and the WiFi was unreliable. "

"Room was clean. Bathtub floor was extremely slick. Almost fell several times showering. Upstairs guest could be heard walking around. Everything seemed to be in nice order."

"The property was clean and well maintained. The girl at the desk was amazing. My dogs were allowed and welcomed. Great place to stay. It was right off the hiway, so very convenient. "

"This was the perfect two night stay for the two of us and our dog. It was clean, quiet and a great price. Communication by the host was quick and clear. We highly recommend staying at The Hideaway!"

"Every thing was great , front end staff very nice. Only problem was the cleaning staff the morning we departed out of room 213. She was at the door and we was telling her the person that had the room prior to our stay left a women’s top. She wouldn’t listen only said, in English. I don’t speak English. Really??? Service staff should be required to know English . What if I was having a heart attack??? Could she help me then? She just walked away . "

"Check in was easy and the house was well furnished and cozy"

"We had a wonderful stay — it was even better than we expected. The host was incredibly responsive, friendly, and helpful throughout our visit, which made everything easy and enjoyable.We loved the extra touches, like the snacks waiting for us when we arrived, and the cozy blanket that made relaxing in the evening perfect. The second hangout area in the basement was such a fun bonus and gave us plenty of space to unwind.We would absolutely stay here again!"

"Clean, comfortable, and entirely adequate for my needs. No frills. Priced right for an extended stay. Staff was kind and very accommodating."

"Host was great to work with, they allowed us to check in early for a small fee which was much appreciated since we were traveling with a one-year-old. House was cute but it has a very unusual lay out, lots of random stairs and step down type of areas, this was not ideal for young children and elderly folks, we had multiple missteps happen while staying here. There also were no instructions on how to do anything or use any features in the house. this wasn't a huge issue aside from the TV in the main living room, none of us could figure out how to work it properly. For the yard, there was a ridiculous amount of dog poop and cigarette butts in the yard deeming it unusable. Overall we enjoyed our stay and made the best of it."