"The check-in staff were genuinely friendly and helpful, and they offered thoughtful itinerary advice that made my time exploring Auckland run very smoothly.
The room had a direct view of the Sky Tower, allowing me to enjoy the city’s changing scenery from day to night. The restaurant served creative, Asian-inspired dishes that were truly impressive and well worth trying, even for travelers from Asia."
"Extremely disappointed about being charged on a minibar item after my departure from Auckland, without prior clarification. Only got an email informing me my credit card was charged.
At the time of checkout I explicitly stated that no minibar items were consumed when asked. Felt utterly insulted and robbed when they charged me afterwards, and their behaviour makes me wonder that the hotel could basically charge you on anything after checkout. Would not have noticed if I didn't check my email.
Although a refund was processed after I emailed the hotel, the incident reflects very poor staff management and administration. Very shocked something like this could happen at a hotel like Park Hyatt.
The hotel is very well maintained physically but no customer would ever want to go encounter such a disrespectful event no matter how nice the hardware is. "
改變主意預訂可免費取消的酒店
精挑細選搜尋全球近百萬間住宿
