Huntsville Hidden Valley Highlands Ski Area Hotels

"Loved it. Don't change a thing "

"Rooms were clean. Pool was great. Staff was helpful "

"Well appointed room. We especially enjoyed the large window that added more light to an already spacious room."

"All is well, but the rooms can appreciate a bit of renovation."

"Staff were obliging and helpful "

"Rude untrained incompetent staff! We woke up freezing around 1 am & called the front desk to inform them we had no heat, I checked the thermostat & discovered the batteries were dead. We asked the night desk clerk for 2 aaa batteries, he became agitated & refused, he said if they had any they were in the utility room on the top floor & he can't leave the desk, I recommended he call a co-worker & he claimed he could not as it was against company policy! He asked for time to figure out a solution, stating he would call back in a while. About 10-15 minutes later he called & said we need to pack up & move to another room, I informed him that we are 2 disabled senior citizens & it would be very painful for us to do that especially in the middle of the night & recommended he give us the batteries out of the thermostat in that room, he became angry & started yelling at us stating he's not qualified to change batters & it could cause a fire & demanded we pack up & move & if we refused to move there is nothing he can do for us! I called head office customer service only to discover there wasn't any other than M-F 9-5, I explained our problem to a booking agent & I think he called the Hotel manager who showed up with 2 batteries. When I explained the terrible treatment we received from his employee, we received NO apology & when I asked what he was going to do about it, he told us he's not doing anything because we refused to pack up & move in the middle of the night."

"The room was old and not updated. old carpets are never very clean. "

"Clean room, good parking space, good and fresh breakfast "

"breakfast was great as always. as it was still winter, we had the heat on. The fan was on auto or low. the air circulating was not warm. once we figured out how to keep the room warm it was fine"