"After more than 20 years of booking through Hotels.com, this experience may finally end that relationship.
This hotel was advertised and priced as a four-star property, but in reality it felt much closer to a two-star hotel. Before our arrival, we attempted several times to contact the hotel with questions and requests. Unfortunately, neither the hotel nor Hotels.com responded.
The property itself is extremely tired and in need of major renovation. Carpets were torn and worn, the shower door hardware was literally falling apart, and the mattress felt decades old. After only a few nights, all three of us were experiencing back discomfort. No soap in the bathroom sink or shower. Towels not changed . Room is so small.
Breakfast was equally disappointing. The food quality was so poor that we chose to eat elsewhere the following morning. The eggs were rubbery plastic instant eggs
I want to be fair and note that the staff members we encountered were pleasant and courteous. The employees are not the problem. The issue is that the hotel is being marketed and priced at a level that its condition simply does not justify.
Hotels.com should either reclassify this property to reflect its actual condition or require significant improvements before continuing to market it as a four-star hotel. This was a genuinely disappointing experience and far below the standard I have come to expect from Hotels.com."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
