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关于前哨旅馆的点评

3 out of 5
前哨旅馆
790 North 4th St, Highlands, NC

点评

8.2

很好

10 分 - 超赞。103 条好评，共有 198 条点评" "
8 分 - 还可以。45 条好评，共有 198 条点评" "
6 分 - 一般。25 条好评，共有 198 条点评" "
4 分 - 很差。15 条好评，共有 198 条点评" "
2 分 - 糟糕。10 条好评，共有 198 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

frederick

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Too many bright lights at night. Need dark shades in room 9
2024 年 5 月入住 2 晚

10/10 超赞

Frances

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Such a cute place to stay! Updated and only minutes from Highlands shops and restaurants.
2024 年 4 月入住 1 晚

8/10 还可以

Brian

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

John

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quaint little Inn just outside Highlands downtown aptly named the Outpost. The Inn features nicely decorated , comfortable rooms and laid back ambiance. We enjoyed the outside firepit and the lobby living room area which were great places to relax after a day of hiking and site seeing. The staff was accommodating and responsive and I would go back
2024 年 4 月入住 1 晚

10/10 超赞

Jason

2024 年 4 月入住 1 晚

8/10 还可以

Deborah

满意：清洁度
2024 年 3 月入住 2 晚

10/10 超赞

Keri

满意：清洁度、员工和服务、住宿条件和设施
Our room was beautiful and cozy. I highly recommend this place!
2024 年 3 月入住 1 晚

10/10 超赞

geraldine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay at the Wells ( now the Outpost Inn). The room was very clean and nicely decorated. Lots of attention to detail and the staff was very welcoming. We will definitely be back- highly recommend this inn.
2024 年 3 月入住 1 晚

8/10 还可以

Shellie

满意：住宿条件和设施，清洁度
We would stay there again.
2024 年 3 月入住 2 晚

2/10 糟糕

Ryan

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not the wells hotel. Don’t book, its a completely different place using the wells name.
2024 年 3 月入住 1 晚

10/10 超赞

Shannon

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

6/10 一般

Jill

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

10/10 超赞

Charles

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

6/10 一般

Kenneth

满意：清洁度、住宿条件和设施、客房舒适度
Winter visit to Highlands
Hotel recently changed name and appears to be undergoing room renovation. No one at front deck for check in. Call number on door and eventually someone showed up. Did not receive txt or email with check in instructions. Rooms were pretty nice and clean. Comfortable bed, gas fire place. Hotel has lots of potential.
2024 年 2 月入住 1 晚

8/10 还可以

Tim

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very cozy and well kept, enjoyed the complimentary champagne , easy 10 minute walk to town
2024 年 2 月入住 1 晚
Outpost 于 2024年02月3日 的回复
Thank you so much for staying with us! See you again soon!

10/10 超赞

Joseph

2024 年 1 月入住 1 晚

10/10 超赞

Nicole

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved this place! So welcoming and comfortable
2024 年 1 月入住 1 晚
Outpost Team 于 2024年02月3日 的回复
I am so glad that you enjoyed your stay with us. We hope to see you again soon!

8/10 还可以

Anne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Stay
Comfy bed, good shower, good heat, big tv.
2024 年 1 月入住 1 晚

10/10 超赞

Justin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚

4/10 很差

GARY，Buford

满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
This property is not as pictured. The pictures I booked based off of were clean, white, cozy, wine and cheese in the lobby, and a fireplace in every room...what we got was a lobby with no staff present the whole stay, a room with a deer head over the bed and retro metal patio chair for seating. The fireplace did not work and the only way to turn the lamp off was to unplug it. It was at least clean, but nit what we expected.
2023 年 12 月入住 2 晚

6/10 一般

Hunter

Our room had some maintenance issues that need to be dealt with especially for the rate we paid. The lobby was closed and torn apart apparently for remodeling. We were not made aware of this when making our reservation.
2023 年 12 月入住 1 晚

2/10 糟糕

Richard

2023 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great little hotel
Great stay near shopping district.
2023 年 12 月入住 1 晚

10/10 超赞

kathryn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was wonderful! Quiet and local to downtown.
2023 年 12 月入住 2 晚

8/10 还可以

Steven

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Stanley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
It was good.
2023 年 12 月入住 1 晚

8/10 还可以

Kenneth

满意：清洁度、员工和服务、客房舒适度
Mountain getaway
NO SIGN OUT FRONT OF LOCATION. PARKING SOME WHAT TRICKY. ROOM WAS OK. NOT A GOOD VALUE FOR WHAT WE PAID.
2023 年 12 月入住 2 晚

4/10 很差

Lynn

与配偶出行
满意：清洁度
不满意：员工和服务
So disappointed. While claiming to be a “hotel”, there was no one on site other than cleaning staff at any time. Had we needed something, someone from another property 20-30 minutes away would supposedly drive over. The room smelled like a mixture of moth balls and mold deterrent. The fireplace - a key reason I booked this overpriced room - was out of order. (We were not told this in advance.) The doors, which we were assured would lock automatically, did not lock unless you manually locked the door from the inside and held the handle perfectly still when closing the door, There were shared toiletries in the shower (full size, already open/used). You drive on a muddy gravel road to get to a tiny parking lot. There is a trash can on the porch of the laundry room that attracted a sizable black bear that I encountered when I went to get something from our car. The only positive things I can say was that it was clean, the towels and bedding were a nice quality, and the shower had good water pressure. Maybe it will improve under new ownership.
2023 年 12 月入住 1 晚

2/10 糟糕

Douglas

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
When we arrived we couldn't find a sign for the Hotel, turns out the hotel had been sold (apparently some time ago) and was undergoing renovations, very slowly. Girl at checkin told me that the fireplace in our room wasn't working. We paid extra for a room with a fireplace! She said that the room was alraedy discounted so she couldn't make an adjustment. There was a piece of paper taped to the wall saying not to use the fireplace that they were undergoing testing. Paper was old and worn and obviously nothing was being done. Why wouldn't they have the fireplaces working in below freezing weather? Room was cold - heat pump was very noisy. Could also hear people upstairs tramping around - no idea what they were doing! Old venetian blinds on windows that letin lots of light at night - were also not very private. Obvious poor workmanship and lack of maintenance. Sink in bathroom was separating for the wall, poor trim throughout. During our stay some of the other rooms blinds were left open and we could see what appeared to be renovated rooms that were not occupied. Desk clerk did not offer us any of those. Pathways were covered with decking - all worn and some broken places - dangerous! Even if they assured me that I could get a renovated room I'm not sure I would stay there again. Obviously not trustworthy - certainly appeared they were lying about several things. Don't ruin your stay in Highlands with this place.
2023 年 11 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
Quaint and peaceful
This hotel is amazing. Quaint and comfortable. Perfect spot for our stay. The office is rarely staffed. We got in late, past 6PM, office was closed however we never received a key code for our reservation. This was a Hotels.com error. We booked hoping to have the fireplace only to arrive to the fireplace having a note stating the fireplaces are out of order. Simple fixes. We were very comfortable in a beautiful surrounding. Knowing all of these items can easily be fixed. Being so close to downtown was perfect for our stay.
2023 年 11 月入住 2 晚

6/10 一般

Nabil

与配偶出行, 团体旅客
满意：清洁度
不满意：服务设施
We went in December and there were many vacant rooms, which made it very quiet. The climate control system in the room was difficult to control. It was either too hot or too cold. Also, the gas fireplace, which is an attractive feature of the room, was not functioning. There was a printed note taped to the fireplace stating the fireplace should not be turned on. Our friends, who stayed in another room had the exact same printed note on their fireplace. The property should have told all of us that the fireplaces were all broken so that we could have made a better choice on where to stay in the area. It was disappointing to pay that much money for a room with a wonky climate control system and a broken charm feature of the room.
2023 年 12 月入住 1 晚

10/10 超赞

Rhonda

满意：清洁度、员工和服务、住宿条件和设施
Quaint place to stay.
2023 年 12 月入住 1 晚

8/10 还可以

Beverly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room, but needs a couple of comfortable chairs. Parking area is very rough.
2023 年 11 月入住 1 晚

6/10 一般

S

满意：员工和服务，清洁度
Nice place, but reserved because of the fireplace and discovered it wasn’t working and was not offered a partial refund.
2023 年 11 月入住 1 晚

8/10 还可以

Michael

与配偶出行
满意：住宿条件和设施，清洁度
nice property. quiet and comfy. only negative: we went to the front desk for our free glass of champagne upon our arrival at 5:30pm and the office was closed for the day, though they had indicated the office was open until 6:00.
2023 年 11 月入住 1 晚

4/10 很差

Briana

与配偶出行
满意：员工和服务，清洁度
Very noisy.. made it hard to sleep. Other than that it wasn’t too bad.
2023 年 11 月入住 1 晚

10/10 超赞

Mary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Erik

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and wonderful room.
2023 年 11 月入住 1 晚

4/10 很差

Stephen a

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2023 年 10 月入住 3 晚

2/10 糟糕

DENNIS

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I’m writing to voice my extreme disappointment with the Wells Hotel property. I’m a former guest at the other property- the Highlander Mountain House and thoroughly enjoyed that stay. The Wells Hotel is a mess. Apparently they are remodeling the place and should have closed during, but instead stayed open. Our room had no closet, no hangers, the bathroom is tiny- with no counter space, there’s a hole in the wall where a wall hanger was supposed to be? a blank wall with a nail where I assume a missing picture is supposed to be. The whole room needs paint. There are no amenities - the lobby area is often unstaffed, and a joke. All this for $400 a night! It’s even more disappointing in light of their other property. We asked to stay in another room - but the place fully booked. My wife and I travel often, domestic and internationally and being charged $400 per night for this room and this place is just not acceptable.
2023 年 10 月入住 2 晚

8/10 还可以

Philip

与配偶出行
满意：清洁度
Property was beautiful in the mountains.
2023 年 10 月入住 1 晚

10/10 超赞

Clay

2023 年 10 月入住 1 晚

8/10 还可以

chris

满意：清洁度、员工和服务、客房舒适度
2023 年 10 月入住 1 晚

6/10 一般

Emma

满意：清洁度
2023 年 10 月入住 2 晚

4/10 很差

Jonathan，West Columbia

不满意：员工和服务
Advertised fireplace was know to be non-operational by all staff and we were only notified an hour before arrival. This has obviously been a problem for a while. Refrigerator was broken. They did bring another one the next day. Ants. Sofa and chair had large stains on them. Office was locked most of the time and we only saw an attendant just as we were leaving. For nearly $300/night, they need to step it up.
2023 年 10 月入住 2 晚

8/10 还可以

Suzanne

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

4/10 很差

Jarvis

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Property was not even close to what was advertised. Would not ever book again. The desk clerk (Amy) was exceptionally nice and helpful and made the stay tolerable.
2023 年 10 月入住 1 晚

8/10 还可以

Peter

满意：员工和服务，清洁度
2023 年 10 月入住 2 晚

6/10 一般

Brian

与配偶出行
满意：清洁度
This place could be great. But seems to have settled for average. Not a bad stay by any means but nothing to crow about either.
2023 年 10 月入住 2 晚