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关于希特鲁斯希克杜沃酒店的点评

4 out of 5
希特鲁斯希克杜沃酒店
No.400 Galle Road, Hikkaduwa

点评

7.6

还可以

10 分 - 超赞。49 条好评，共有 205 条点评" "
8 分 - 还可以。85 条好评，共有 205 条点评" "
6 分 - 一般。49 条好评，共有 205 条点评" "
4 分 - 很差。18 条好评，共有 205 条点评" "
2 分 - 糟糕。4 条好评，共有 205 条点评" "

7.8/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

7.2/10

住宿条件和设施

8.0/10

环保

点评

4/10 很差

真实旅客

不满意：客房舒适度，员工和服务
離海灘很近但是無法下水游泳
入住時因滿房而擅自要更改我的預定，改去別家評價很低的飯店入住，無法接受。2小時後因有人取消入住才得以在原飯店入住，但隔天還要換房間。處理過程很差勁，第一晚的房間還降等且空調聲音很大，很難入睡。總之，打亂渡假的心情是最令人沮喪的。

8/10 还可以

yi-wei，Taiwan

满意：员工和服务，清洁度
渡假的好地方
適合愜意欣賞海灘，早餐豐富，員工友善

8/10 还可以

CHAO，北京

满意：员工和服务，清洁度
不错的居住体验，不过细节还要完善
位置不错，整个气氛和服务态度也很好，房间都带景观阳台，房价包含的自助早餐非常丰盛。 缺点是WIFI只有大堂有，而且中央空调噪音比较大。

10/10 超赞

Van，Conroe

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are fantastic.
2024 年 4 月入住 3 晚

6/10 一般

Marina

满意：员工和服务
I call this side the city view side of the hotel the forgotton section of the hotel. Prior to this I was in the ocean view room, for 10 days, all connected to the hotel with easy access to any part of the hotel.And I paid less for the room with breakfast included.For the city view rooms I paid more and extra for breakfast. To get to the main building I had to come out of the side of the hotel and walk pass the little shop and enter through the reception anytime of day or night. I also felt that the rooms on this side of the hotel were given less attention. I had to inquire about the cleaning people that were very visible on the other side and did not see on this side. On request my room was cleaned and with a call to the house keeping the beverage supplies were brought to the room. Given the choice I will not stay in Citrus if I had to settle for the city view rooms. All the staff were very friendly and caring.
2024 年 1 月入住 3 晚

4/10 很差

Deesh

团体旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Not very good
Just basic, bare bones accommodation. One of the members of our group said it was more like a lodge than a hotel. There were rust spots around the room and fixtures, even in the kettle. The room was clean but the quality of everything belongs in a much cheaper property. the mattresses, sheets, bathrooms, shower, were all below average. The AC didn't work properly. All round, quite a disappointment. Some of the staff were very friendly and helpful, esp at reception, but that wasn't true of the staff in the restaurant and elsewhere. We even got charged for something we hadn't ordered!
2024 年 1 月入住 1 晚

10/10 超赞

TAKESHI，Urawa-ku,Saitama-shi

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
スタッフは非常にフレンドリーで、また親切に対応して頂けて非常に良かったです。 また、Hotelの到着が10:30ぐらいだったのですが、無料でearly checkinをして頂き、部屋に入れた為、初日から十分に楽しめました。 部屋はそこまで広くはないですが、清潔です。 私の部屋は２つ問題点がありました。 １つはシャワーの水圧は問題ないのですが、温度が安定しませんでした。 冷たくなったり、熱くなったりと変化し、冷たい〜適温のタイミングにうまくシャワーを浴びる事が必要でした。 もう一つは、部屋の位置的に２階だった為、プールの目の前の部屋で、プールサイドを歩いている人たちの目線とと部屋の窓の高さが一緒で、カーテンを少しでも空けていると、プールサイドを歩いている人達と目が合い、気まずかったです。(カーテンは一時も開けられませんでした。その為、3階以上の部屋が理想です。) 私たちは食事無しプランにしていましたが、レストランは一つしかなく、朝食、昼食、夕食ともBuffeになっていた為、食事付きにした場合は、3食とも唯一のレストランでBuffeになっていたかもしれません。 ただ、近隣のレストランの多くは、土地柄、アルコールの提供ができない為、お酒を飲みながら食事したかった私たちは、結局、こちらのレストランで毎回食べていました。(注文はBuffeではなく、アラカルトで注文もできました) Hotelの立地的地には、目の前にスーパーもあり、海沿いの通りを歩けば、お店が立ち並んでいる為、非常に便利で楽しかったです。
2023 年 12 月入住 1 晚

8/10 还可以

Antonia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Didn't like the road and rsil noise
2023 年 11 月入住 4 晚

8/10 还可以

Orhan

满意：员工和服务
不满意：清洁度
2023 年 11 月入住 1 晚

10/10 超赞

Anastassiya

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was really good, we enjoyed it
2022 年 4 月入住 7 晚

8/10 还可以

Gihan，Colombo

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Friendly service, staff was helpful and friendly, food was good and reasonable, restaurant staff was the best !!!!
2020 年 9 月入住 1 晚

10/10 超赞

lars erik

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
very nice
Very nice and very helpful stuff and lovely breakfast . I will recoment this Hotel Regards Lasse
2020 年 2 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 12 月入住 1 晚
Manager 于 2020年01月6日 的回复
Dear Valued Guest, Thank you for sharing your experence with the community. We hope to welcome you back soon

8/10 还可以

真实旅客

2019 年 10 月入住 8 晚
Manager 于 2019年11月20日 的回复
Dear Valued Guest Thank you for sharing your experience with the community Thank you

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 2 晚
Manager 于 2019年09月17日 的回复
Dear valued guest, Thank you for sharing your experience with us. We hope to welcome you back soon

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度
2019 年 4 月入住 1 晚
Manager 于 2019年05月10日 的回复
Dear Valued Guest Thank you for sharing your experience with the community. We are deeply distressed to learn that you did not have a memorable stay with us. We apologize that the overall experience, did not meet your expectations. We are constantly reviewing our standards and always endeavor to improve our product and service offerings. Your constructive feedback is therefore deeply valued by us and will certainly be looked in to as areas where we could better our quality standards. Thank you for taking time to write to us and we certainly hope to have you with us again.

10/10 超赞

Harshini

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean room, great food. Very pleasant stay
2019 年 4 月入住 1 晚
Manager 于 2019年04月16日 的回复
Dear Valued Guest Thank you for your review. We hope to welcome you back soon

8/10 还可以

Svetlana

满意：清洁度、员工和服务、住宿条件和设施
Отель расположен на берегу океана. Мы жили на 4м этаже. Вид из окна и с балкона замечательный. При этом входная дверь выходит прямо на дорогу. Шум от дороги сильный даже ночью. В номере есть минибар, кондиционер, телевизор, шкаф, сейф, чайник с принадлежностями для чая и кофе. При этом все очень неудобно. Телевизор очень низко над полкой для чемоданов. Когда открываешь чемодан, рискуешь уронить со стены телевизор. Есть кресла с журнальным столиком, но столик в 2 раза ниже кресел. Чтобы помыть руки, необходимо зайти в ванную комнату и закрыть дверь, т. к. дверь загораживает раковину. Из туалетных принадлежностей только шампунь, мыло и шапочки для душа, туалетная бумага. Вай фай в номере работал нормально. У нас был полупансион. Питание приемлемое, но в эконом варианте. Купаться возле отеля нельзя, надо пройти по берегу или дорогой до Hikka Tranz by Cinnamon. В целом отель приемлемый, но цена сильно завышена. Мы брали номер по скидке. Если позволяют средства лучше взять Hikka Tranz или другой на берегу, либо найти более дешевый вариант через дорогу.
2019 年 3 月入住 2 晚
Manager 于 2019年05月10日 的回复
Dear Valued Guest, We thank you for your feedback following your recent stay with us. We are deeply distressed to learn that you did not have a memorable stay with us. We apologize that the overall experience, did not meet your expectations. We are constantly reviewing our standards and always endeavor to improve our product and service offerings. Your constructive feedback is therefore deeply valued by us and will certainly be looked in to as areas where we could better our quality standards. Thank you for taking time to write to us and we certainly hope to have you with us again.

8/10 还可以

真实旅客

满意：员工和服务，清洁度
空港の、迎えを依頼するも応答がなく、来てるのか来てないのか、わからないまま買 空港到着。結局来てなくて、その場でタクシー交渉して行きました。 施設は一階施設でしたが常時セキュリティが配置されていたので盗難などへの注意は幾分緩和された印象。 設備は普通。高級ホテルというほどでもないかと。 サービス面では、早朝出発のために朝食を取れないので、朝出発前にテイクアウト用に用意してほしい旨リクエストし、了解されたのに当日になると今日は朝食がないことになっているとフロントスタッフが応え、結局出されないまま。その後もその件については何もなかったかのように… それから、エクスペディア予約者向けのディスカウントサービスについてもスタッフの認識がなく、メール提示した上でサービスの提供受けるも正規料金を請求されます。
2019 年 3 月入住 5 晚
Manager 于 2019年05月12日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. Thank you

8/10 还可以

S

满意：清洁度、员工和服务、服务设施
ホテルの真正面にスーパーマーケットと酒屋があり非常に便利でした。 端の方の部屋だったせいか、部屋のWifiが非常に弱く殆ど使えませんでした。仕方ないのでインターネット関連はロビーでやりました。 サービス面はいたって普通のホテルです。
2019 年 3 月入住 1 晚
Manager 于 2019年05月6日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back soon Thank you

8/10 还可以

Katerina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Номера большие , но очень шумные ( берите беруши ) так как окна выходят на океан , а двери прямо на проезжую часть. Напротив отеля единственный супер маркет в городе, удобно. Отель нормальный , брали питание все включено . Не пожалели. Выбор хороший . Лежаков всегда хватало. В отеле очень любят чаевые, прям очень. В целом все неплохо . Рекомендую не больше недели.
2019 年 3 月入住 6 晚
Manager 于 2019年03月27日 的回复
Dear Valued Guest Thank you for sharing your experience with us. We hope to welcome you back soon. Thank you

6/10 一般

Nathalie

不满意：住宿条件和设施
Tråkigt hotell med nonchalant personal
Tråkigt rum, trångt och litet. Vid ankomst hade vi inte fått några hand-handdukar utan endast 2 duschanddukar. Dag 2 fick vi endast 1 duschhandduk och inga hand-handdukar. Vi bodde i ett dubbelrum.. när vi sa till kom de upp med 4 st små handdukar men fortfarande ingen duschhandduk. Tyvärr var även personalen i receptionen inte alls service-minded utan snarare väldigt nonchalanta. Däremot var läget väldigt bra och närområdet var mysigt.
2019 年 3 月入住 2 晚
Manager 于 2019年03月27日 的回复
Dear Valued Guest Thank you for sharing your experience with us. We hope to welcome you back soon. Thank you

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The only good thing about this place was the beach and the location. If I would have known that the quality of the building and the room was that bad I would spend another $100+ just to get a clean renovated or new room. This was a guest house quality -. Will not recommend unless your budget is max $60 per night.
2019 年 3 月入住 1 晚
Manager 于 2019年03月18日 的回复
Dear Valued Guest, Thank you for taking the time to provide valuable feedback and we value your patronage. Your positive comments are noted however, the other comments highlighted in your review regarding specific areas of operation have been taken into consideration and shared with the relevant superiors to ensure that we provide a better experience to all our guests in future. Thank you

6/10 一般

Christoph

不满意：清洁度、员工和服务、住宿条件和设施
2019 年 3 月入住 1 晚
Manager 于 2019年03月12日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back soon. Thank you

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Property was excellente and overall clean. Location was
2019 年 3 月入住 2 晚
Manager 于 2019年04月8日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. Thank you

8/10 还可以

kadry

满意：员工和服务，清洁度
Nice place
Cool
2019 年 2 月入住 2 晚
Manager 于 2019年03月4日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had an enjoyable stay with us. Thank you

8/10 还可以

Thomas

满意：员工和服务
Fint hotell, sentralt.
Fint hotel, ligger bra til på stranden med masse restauranter rundt. Veldig hyggelig betjening og massasjen på hotellet var helt nydelig. Litt slitt og harde senger, men ellers en flott opplevelse.
2019 年 1 月入住 5 晚
Manager 于 2019年02月6日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community following your recent stay with us. We are delighted you enjoyed your stay and our facilities. We hope you will visit us again on a possible future visit. Thank you

8/10 还可以

Jonne

满意：清洁度、住宿条件和设施、客房舒适度
Decent hotel with good location
Decent hotel, with good rooms and location. There was usually nowone in the reception that could answer your inquiries but they did get someone there. Just seemed always like a bit of a hassle. Otherwise the service was good.
2018 年 12 月入住 3 晚
Manager 于 2019年01月28日 的回复
Dear Valued Guest, We are glad to see the sentiments you have shared followed by your recent stay. We are delighted to note of your positive endorsement granted. We hope you will visit us again on a possible future visit.

4/10 很差

真实旅客

They offered a two single beds adjoining instead of a one double bed for a me and husband. It was so hard to sleep..And room is too small and bathroom is not clean enough.
2018 年 11 月入住 1 晚
Manager 于 2018年11月26日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. We are disheartened to hear you did not enjoy your stay. We sincerely apologize for this. We will investigate on the issue you have mentioned further. We ensure that we always strive to keep our guests happy every way possible. We hope you will this one off incident will not keep you away from us for your future visits and we hope to welcome you back soon. Thank you

8/10 还可以

John

满意：清洁度、住宿条件和设施、客房舒适度
Galle Cricket stay.
Over for the England cricket and it is just coming into season. Lively hotel when the Barmy Army were here and a lot quieter afterwards. It's a good hotel right on the beach and by the main road. Super swimming pool. Buffet breakfast is fine. We had a 6th floor room with a.great view of the Ocean. If you're travelling ton Hikkaduwa it's worth considering. John, Coventry, Barmy Army.
2018 年 11 月入住 4 晚
Manager 于 2018年11月26日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had an enjoyable stay. We hope to welcome you back soon. Thank you

6/10 一般

Marcus

满意：员工和服务
不满意：住宿条件和设施
Sponsra till renovering
Första rummen lukta mögel så vi bytte tills det inte luktade så mycket längre.. Personalen trevlig och läget bra.
2018 年 11 月入住 1 晚

8/10 还可以

Nana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 7 晚
Manager 于 2018年10月31日 的回复
Dear Valued Guest, Thank you for your review. Thank you

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 1 晚
Manager 于 2018年08月7日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. Hope to welcome you back soon. Thanks

8/10 还可以

eirik

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
Bra hotell, fantastisk beliggenhet rett på stranda. God mat og service. Men anbefaler å velge et delux-rom. De billigste rommene er ikke noe særlig. Vi oppgraderte.
2018 年 6 月入住 4 晚
Manager 于 2018年06月29日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had a memorable stay at our property. We hope to welcome you back soon. Thank you

6/10 一般

Neil，Chester

满意：员工和服务
Lovely location
Check in experience was fantastic. Hotel is right on the beach. Turn left for some nice restaurants and surfing sea. We had a room at the back of the hotel facing road but the rooms with a sea view look good.
2018 年 3 月入住 2 晚
Manager 于 2018年04月12日 的回复
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back soon. Thank you

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Manager 于 2018年04月1日 的回复
Dear Valued Guest, Thank you very much for the positive review granted. We hope to welcome you back soon Thank you Thanks

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
Manager 于 2018年03月29日 的回复
Dear Valued Guest, Thank you for sharing your review with the community. We hope to welcome you back soon. Thank you

8/10 还可以

Alan，Manchester, England

满意：清洁度、员工和服务、客房舒适度
Good location for a relaxing stay
After having done a lot of travelling we just wanted a few days of relaxation. The hotel fulfilled our brief reasonably well. It has a good pool, and on one side of the hotel is the beach and on the other the main road of the town. Traffic can be [only a little bit] noisy and you may get woken early by the horn of the local train. This did not spoil our stay - but get a room that overlooks the pool and beach.The town is bustling, and there are a few restaurants for you to try, but we ate in the hotel; the breakfasts and dinners were good and lunch was available too. What made it a good experience for us, apart from just doing nothing, was the staff. They were extremely helpful to us, especially when we had a transport problem, and they were happy in their jobs. All were ready with a smile, and to have a laugh and a joke. The hotel fabric was in dire need of refurbishment. It looks 'tired', but our bedroom was very clean and comfortable.
2017 年 11 月入住 3 晚
Manager 于 2018年03月15日 的回复
Dear Valued Guest, We are glad to see the sentiments you have shared on Citrus Hikkaduwa followed by your stay. We are delighted to note of your positive endorsement granted. We hope you will visit us again on a possible future visit. Thank you

6/10 一般

Silver，London

满意：员工和服务
不满意：住宿条件和设施
Adequate accommodations for a week
Very friendly and polite staff. Staff training needs some input, although the staff was always polite and tried to help. Bar staff were particularly slow. Electrics need upgrading in rooms for charging up gadgets New mini fridges too.. Activities on site need clearer notifications. We had immediate action from staff when they knew we were not happy with our room and appreciated a room with a better view.. I will recommend it with reservations.
2018 年 2 月入住 7 晚
Citrus Leisure 于 2019年05月3日 的回复
Dear Valued Guest, Thank you for taking the time to share your feedback. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. We will be sharing your review with our team and will certainly look at the root cause of the issue to take the corrective action in order to service you better. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable Thank you

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
プライベートビーチがあり、終日海辺でのんびり過ごしました。 ホテル周辺にはお土産物が売っている店舗も多くあります。 ビーチに面したオープンテラスにて夜ご飯／朝食を摂り、とても気持ち良かったです。 お部屋で過ごす時間も楽しむ場合は、オーシャンビューの部屋をお勧めします。
2018 年 1 月入住 1 晚
Manager 于 2018年02月18日 的回复
Dear Valued Guest, We are glad to see the sentiments you have shared on Citrus Hikkaduwa followed by your stay. We are delighted to note of your positive endorsement granted. We hope you will visit us again on a possible future visit. Thank you

6/10 一般

kate，sydney australia

满意：清洁度、员工和服务、客房舒适度
Great spot right on ocean
Hotel well located mid town on beach front. Staff helpful and friendly. Plenty good local restaurants nearby.
2017 年 12 月入住 2 晚
Manager 于 2018年02月18日 的回复
Dear Valued Guest, We are glad to see the sentiments you have shared on Citrus Hikkaduwa followed by your stay. We are delighted to note of your positive endorsement granted. We hope you will visit us again on a possible future visit. Thank you

8/10 还可以

Ann，Germany

满意：清洁度、住宿条件和设施、客房舒适度
Nice place at nice location
Nice hotel at nice location. Staff is pleasant and willing to help. I rated staff with 3* because I have booked room with sea view and they reserved 2 rooms in basement without any view from room. After our guide complaint and ask for new rooms they changed rooms to 2nd floor on our 2nd night onwards. Overall nice experience.
2017 年 11 月入住 4 晚

6/10 一般

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great staff but the catering is lacking
Buffet was adequate but don’t order al la carts or even a burger. The ‘freshly cooked’ food is served cold
2017 年 11 月入住 5 晚

10/10 超赞

Bhavic

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 1 晚
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back. Thank you.

8/10 还可以

Thamali，Japan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent staff and great view!
It was my mother’s birthday trip and we all enjoyed a lot! Thank you for your complementary services and friendly staff. The view is good too! Food as well! Well spent vacation in Sri lanka
2017 年 11 月入住 1 晚
Citrus Leisure 于 2017年11月14日 的回复
Dear Valued Guest, Thank you so much for taking the time to share your experience with the community. It is delightful to note that you had a wonderful stay and that our standards and services were up to your expectations. We hope you will visit us again on a possible future visit. Thank you

8/10 还可以

Yvonne，Zürich, Schweiz

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
schön gelegenes Hotel, toller Komfort für Sri Lank
Ich bereits Sri Lanka und speziell Hikkaduwa seit 30 Jahren - ich wollte einmal weg von einem Guesthouse in ein schönes neues Hotel. Dies habe ich im Citrus gefunden. Alles wirklich toll - Zimmer, Betten, Aussicht, Service, Food. Negativ empfinde ich den Lärm - es ist extrem laut nachts und tags. Oropax ein muss!! Sonst, excellent!
2017 年 10 月入住 8 晚
Citrus Leisure 于 2017年11月14日 的回复
Dear Valued Guest, We are glad to see the sentiments you have shared on Citrus Hikkaduwa followed by your stay. We are delighted to note of your positive endorsement granted. We hope you will visit us again on a possible future visit.

6/10 一般

Andi，Augsburg

满意：客房舒适度，清洁度
Nettes Hotel mit Schwächen
Erst hatten wir einen Superior Room im alten Hoteltrakt. Das Zimmer und die Terrasse waren schön, aber sehr abgewohnt und dunkel. Es war auch relativ leise. Nach einem Wassereinbruch, waren wir in der besten Kategorie, im neuen Trakt. Die Zimmer waren hell, schön und sie wurde auch gut gereinigt. Leider war es hier durch die Hauptstraße vor dem Haus recht laut. Der Pool war gepflegt, aber die Liegen und die Handtücher ziemlich verbraucht. Das Frühstück war sehr gut und reichhaltig .Das Abendessen war auch nicht schlecht, aber für Sri Lanka zu teuer.
2017 年 9 月入住 19 晚
Citrus Leisure 于 2017年11月14日 的回复
Dear Valued Guest, Thank you for taking the time to provide valuable feedback and we value your patronage. Your positive comments are noted however, the other comments highlighted in your review regarding specific areas of operation have been taken into consideration and shared with the relevant superiors to ensure that we provide a better experience to all our guests in future. Thank you

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度
2017 年 8 月入住 1 晚

8/10 还可以

Dilan，London

满意：住宿条件和设施，员工和服务
Decent hotel right on the beach.
Good hotel. A little bit hectic when we checked in. But bar and restaurant staff were really friendly.
2017 年 8 月入住 1 晚

6/10 一般

F，Leerdam

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Nice pool and seaview
I love their swimming pool and that they have entrance to the beach. The rooms are a little bit small and old, the service of the restaurant is terrible. We complained by the reception, but they only said, sorry for that. So they need to improve their service skills!
2017 年 8 月入住 2 晚