The service was subpar, and the ladies at the front desk were rude and not helpful. The alarm sounded at around midnight. It turned out to be a false alarm with no other explanation or apologies.
Howard Shing Ho
於 2024 年 12 月住了 1 晚
6/10 一般
Fai Hung
家人同遊
2024 年 12 月 26 日
不滿:住宿狀況
1) the power in the washroom didn't work
2) the telephone didn't work
3) there was a false alarm on the last day of stay. Can understand false alarm happens, but there is nobody explaining to or guiding the hotel guests
Fai Hung
於 2024 年 12 月住了 3 晚
10/10 優異
yang
2024 年 11 月 14 日
讚好:整潔度和職員與服務
Nice view
yang
於 2024 年 11 月住了 2 晚
10/10 優異
Wai Kit
2024 年 9 月 5 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wai Kit
於 2024 年 6 月住了 2 晚
8/10 不錯
Shiquan
伴侶同遊
2024 年 7 月 18 日
讚好:設施服務和住宿狀況
不滿:職員與服務
The overall stay was nice ngl. Unfortunately the you may run into a couple of d head staff here and there.
Shiquan
於 2024 年 7 月住了 4 晚
10/10 優異
真實旅客
2024 年 2 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 2 月住了 1 晚
4/10 欠佳
Yan
2023 年 12 月 28 日
Yan
於 2023 年 12 月住了 2 晚
10/10 優異
Han (Champaign)
家人同遊
2023 年 12 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great ocean view room, but there are some bird noises on the other side
Han
於 2023 年 12 月住了 1 晚
10/10 優異
Katherine
2023 年 12 月 5 日
Katherine
於 2023 年 12 月住了 1 晚
6/10 一般
WAI
2023 年 9 月 14 日
Worst check in experience in Hawaii, but other staffs are nice. Everything is up to a 3 stars hotel. Location is good, surrounding area is good. Lots of parking.
WAI
於 2023 年 9 月住了 2 晚
6/10 一般
KAI MING
伴侶同遊
2023 年 4 月 24 日
讚好:整潔度和住宿狀況
是比較老舊的度假村飯店,但很多設備和資源都要再額外付費,其他都還OK
KAI MING
於 2023 年 4 月住了 3 晚
4/10 欠佳
Jason
家人同遊
2022 年 7 月 25 日
讚好:職員與服務
不滿:住宿狀況
空调很老旧,声音大,漏水。还好服务员很快帮我们更换房间
Jason
於 2022 年 7 月住了 1 晚
8/10 不錯
Haruhiko
2025 年 7 月 25 日
讚好:整潔度、職員與服務和住宿狀況
スタッフが良かった。
Haruhiko
於 2025 年 7 月住了 3 晚
8/10 不錯
Alan Michio
2025 年 7 月 23 日
讚好:整潔度和職員與服務
Housekeeping staff was friendly and helpful.
Check-in was late. Room was not ready and on a lower floor
Alan Michio
於 2025 年 7 月住了 3 晚
8/10 不錯
Kevin
2025 年 7 月 22 日
讚好:整潔度、職員與服務和住宿狀況
The front desk staff were professional and helpful. As an older property, it's a bit rough around the edges, but that's to be expected. No major gripes, but the cleaning staff didn't service my room when I had the "do not disturb sign" off the door. I would stay again.
Kevin
於 2025 年 7 月住了 7 晚
10/10 優異
Rachel
家人同遊, 親子同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was amazing and helpful! Our room was outstanding with a beautiful view. We were nervous about parking but there was always plenty of parking.
Rachel
於 2025 年 6 月住了 2 晚
8/10 不錯
ZIYU
2025 年 7 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Interior amenity is a little old, but provided great view and access to the bay. Staff are also very friendly and helpful. Overall it was a good place to stay.
ZIYU
於 2025 年 7 月住了 2 晚
8/10 不錯
Ahmad
2025 年 7 月 15 日
讚好:整潔度
I liked that it was on the water. The patio did not have screen door so birds could come inside the hotel room
Ahmad
於 2025 年 7 月住了 5 晚
6/10 一般
Rose (North York)
家人同遊
2025 年 7 月 13 日
The views were amazing but the immediate concrete area by the window is an eyesore. The pool was a bit dirty and opens at 9am even if it says 7am on the website. The fridge wasn't cold. However, we loved how close it was to everything. Front desk says they couldn't send my receipt because I put the room under another person's name (I paid for the hotel). It was weird.
Rose
於 2025 年 6 月住了 1 晚
2/10 很差
Steve
家人同遊
2025 年 7 月 11 日
讚好:整潔度
不滿:住宿狀況
Hilo is very sketchy, the hotel allowed unregistered locals to use the pool, plus they had unleashed dogs. When we complained, they kicked the people out but they were very vulgar to us, using profanity regularly, and confronting us in a threatening manner. We checked out immediately and have asked for a full refund.
Steve
於 2025 年 7 月住了 1 晚
4/10 欠佳
James
家人同遊
2025 年 7 月 10 日
讚好:整潔度
I’ve stayed at 3 hotels in Hilo, this is my least favorite.
James
於 2025 年 7 月住了 1 晚
10/10 優異
Sarah
2025 年 7 月 9 日
讚好:整潔度、職員與服務和住宿狀況
The property was well kept and beautiful outside. The lobby and our room were very spacious, nicely decorated and comfortable. Staff was welcoming and helpful.
We really enjoyed the live music at bar/cafe, as well as the yummy food.