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"Everything was amazing."

"My room overlooked the beach. It was peaceful and quiet. The best resort I’ve visited. "

"Second time in Excellence El Carmen. Great resort!"

"Pools and beach was great and the drinks too. We don't like the buffet and the restaurants the food is terrible flies everywhere. The room has a lot of mosquitos."

"It was my niece's and my first time at the resort and we absolutely loved it! The room we got was with the pool view and it was very clean, spacious and comfortable to stay in and the cleaning lady was great! The staff is awesome anything you need they help you right away and ask you how your stay is going etc. The washrooms from the lobby, restaurants and near the beach were very, very clean which was great. The entertainment night staff are always joyful, fun and funny and with the great music the DJ plays people always get up and start dancing and have a great time. The food at the Buffet was delicious so many different foods to choose from and the desserts are so beautifully made and delicious as well (it was my niece's favorite place to eat) One buffet place you can see the beautiful beach while you eat and the view is breathtaking (we went there for lunch everyday and enjoyed the view) The Italian restaurant is fancy and has delicious lasagna and pastas as well. There's a small ice cream place near the lobby where you can choose different flavors. We will be going again soon, we had a great time and I totally recommend the resort."

"The hotel can use better maintenance. Some elevators dont work. "

"Boys were firing, staff is super nice, lots of stuff to keep you busy"

"This is my second time staying at this hotel. The first time i had no complaints but this time there were a few things wrong with our room. For one, the hot tub never worked, it didn’t drain meaning we couldn’t clean out all of the bugs in order to fill it up and use it. The shower had some hair in it from the last guest. And the tablet for room service never worked which we brought up with the hotel but it was never resolved. We loved that amount of things to do at this hotel and all the pools and beaches were amazing. Staff was awesome. The food was a hit or miss for me, the steak restaurant was good and the hibachi was good as well. The buffet i would give a 3/5. Overall, i would stay again but im definitely a little disappointed in the room condition and food. "

"Nos encantó la propiedad, el servicio, la comida, la atención por parte de todo el personal en el hotel fue excelente. La habitación limpia, las áreas comunes siempre limpias. Los restaurantes brutales, la comida riquísima! Lo recomiendo al 100%. Volveremos!"