The hotel staff were very nice and they have provided good tour suggestions and quick services to my ad hoc requests/bookings. I really like the tour trips that the hotel has booked for me. The free breakfast and afternoon tea are with variety and very nice. Their spa service was good too.
It's located in the "Japanese town" which is a bit scary to walk at night.
There're two things I wish they could improve.
First is that, it will really help if they could provide clearer airport-hotel shuttle booking instructions, preferably the booking through e-channels. I was scammed on the taxi trip from airport to hotel when it was late at night and the driver pulled over at the corner of the street without being spotted. It's not about the hotel but I wish I have booked the shuttle with the hotel prior to my trip if the booking was made convenient.
Secondly, the gym facility were limited to 3 items, spinning, track-mill, and weight. It located right beside the Jacuzzi and the track-mill had cushions stacked on it. The whole setting was not welcoming any usage.