Dear Ms/Mr. Tai-Wei
Thank you for giving us the perfect score.
We are looking forward to having the opportunity of welcoming you back soon.
Best regards,
The Hammock Guide.
10/10 超赞
真实旅客
2019年12月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 1 月入住 4 晚
The Hammock Hotel 于 2019年12月25日 的回复
Dear our lovely customer,
Thank you for choosing to stay with us in your trip.
We hope you have enjoyed your stay at The Hammock Ben Thanh and can’t wait to host you next time in the near future.
Cheerful,
The Hammock Guide.
10/10 超赞
真实旅客
2019年10月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 10 月入住 1 晚
The Hammock Ben Thanh 于 2019年11月7日 的回复
Thank you for the perfect score and we are thankful we have the chance to serve you.
Loving what we do,
The Hammock Guide.
Thank you for the review :-)
Wifi speed is a nation wide issue, we hope the service provider will improve it soon
Looking forward to welcome you back
#thehammockhotel
Thank you for your review
We are well noted all of your comments and shall improve the service.
Wifi in Vietnam currently facing an issue on international cable so the country has this issue. Most of other time our wifi connection are quite good
With regards,
10/10 超赞
真实旅客
2018年06月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 6 月入住 4 晚
Scott 于 2018年06月14日 的回复
Thank you for your rating
Looking forward to welcome you back
10/10 超赞
香港,香港
2018年05月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
地點方便, 與背包區相距兩條街很方便, 附近有一間出名的法包, 非常推介!! 職員很友善, 可是早餐選擇少, 只可選擇一款麵包或飲品, 不是平常酒店提供的自助早餐. 房間大, 地方乾淨, 床很舒適. 天台有FREE MINI BAR 很吸引, 薯片杯麵零食飲品都是免費. 唯一不好的是我們的房間樓下是街道, 到晚上2點還在人在街上大叫.
香港
2018 年 5 月入住 2 晚
Scott 于 2018年05月31日 的回复
Thank you for your review
We shall improve all the mentioned points
Looking forward to welcome you back
8/10 还可以
真实旅客
2018年04月17日
满意:清洁度
如果可以改善低樓層沒有熱水這點以及早餐選擇性很少,這將會是一個更好的飯店。
真实旅客
Scott 于 2018年04月20日 的回复
Xia xia
Well noted all of your points. Our breakfast shall be improved very soon this month.
Looking forward to welcome you back
Scott
10/10 超赞
HAO-YANG
2018年03月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
推薦推薦
位置非常方便,CP值很高
布置設計很棒 服務很好 早餐也很棒
HAO-YANG
2018 年 3 月入住 1 晚
Scott 于 2018年03月12日 的回复
Thank you for your comments
Looking forward to welcome you back to our hotel
Best
10/10 超赞
Steve
与配偶出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the best ive been in
Steve
2024 年 4 月入住 4 晚
10/10 超赞
Vivian
与配偶出行
2024年03月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was reallt great. Service qas quick and easy. Breakfast options change daily and were cooked to order and well prepared.
Unlimited beer and snacks in the uostairs pantry is a huge bonus too. Breakfast and every4hinf is included in the price.
Cafe downstairs was a grwat spot to just chill.
Bui Vien walking Street and Ben Thanh markets are both walking distance from here. Plenty of food options around too.
Room wad clean and tidy, there was a safe to keep our improtent belongings. Staff wer super friendly and helpful.
Would definitley come back. Well worth the price.
Vivian
2024 年 3 月入住 2 晚
10/10 超赞
James
与配偶出行
2024年03月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel has friendly helpful staff, free beer is a big bonus, would stay again
James
2024 年 3 月入住 4 晚
The Hammock Guide 于 2024年04月17日 的回复
"Dear Mr. James Ryan,Thank you for the perfect score!We are glad to hear that you enjoyed your stay with us. Your review meant a lot to us. We hope to welcome you back to our hotel soon.Sincerely,Your Hammock Guide."""
10/10 超赞
REN
2024年02月14日
满意:清洁度、员工和服务、住宿条件和设施
REN
2024 年 2 月入住 3 晚
The Hammock Guide 于 2024年02月28日 的回复
"Dear Mr/Ms. Ren,Warmest thanks from The Hammock Hotel Ben Thanh!We are extremely grateful for the good review.Your happiness throughout your stay is our greatest joy, and we will always strive to better serve you in the future.Sincerely,The Hammock Guide."
10/10 超赞
Marie Josée
与家人出行
2024年01月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très propre, bon lits, bonne literie. A distance de marche de tous les points touristiques.
Belle terrasse où est servi le déjeuner. Exellent déjeuner servi individuellement! Vraiment déjeuner asiatiques de qualité remarquable! Un gros wow pour cet hôtel!
Marie Josée
2024 年 1 月入住 2 晚
The Hammock Guide 于 2024年03月9日 的回复
"Dear Valued Guest,Warmest regards from The Hammock Hotel Ben Thanh.Thank you for sharing your amazing experience with us.Our goal is to ensure that you are truly happy to enjoy memorable experiences. Your compliments highly motivate us to continue to a higher level. We hope to be your first choice to stay every time you travel to Vietnam. Once again, we are very happy with your great feedback. We look forward to welcoming you back and we will get all 10 points from you next time.Sincere regards,The Hammock Guide."
"Dear our Value Guest,Thank you for choosing to stay at The Hammock Hotel Ben Thanh and sharing your amazing experience with us!We are truly humbled by your feedback about your recent experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences. That's why your review is really meaningful to us in our consideration and implementationOnce again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,The Hammock Guide."
10/10 超赞
Seiji
2024年01月28日
Seiji
2024 年 1 月入住 2 晚
The Hammock Guide 于 2024年02月3日 的回复
"Dear Mr/Ms. Seiji,Warmest thanks from The Hammock Hotel Ben Thanh!We are extremely grateful for the good review.One of our guests' favorite activities in HCMC is chilling on our rooftop having snacks and beer. Your happiness throughout your stay is our greatest joy, and we will always strive to better serve you in the future.Sincerely,The Hammock Guide."
8/10 还可以
真实旅客
2024年01月24日
满意:清洁度、员工和服务、客房舒适度
Free minibar means 4 water and two instant soups
真实旅客
2024 年 1 月入住 1 晚
The Hammock Guide 于 2024年02月3日 的回复
"Dear our Vaued Guest,A heartfelt thank you from The Hammock Hotel Ben Thanh!The pantry in the rooptop serve unlimited snacks, drinks and beers. There are also seats, Hammocks and swings for our guests' enjoyment. Best regards,The Hammock Guide."
10/10 超赞
Hans Georg
2024年01月16日
Hans Georg
2024 年 1 月入住 3 晚
The Hammock Guide 于 2024年01月20日 的回复
"Dear Valued Guest,Thank you for your perfect score!Our hotel is designed in a minimalist style and is very popular with customers. Furthermore, we will strive to continue to provide more value to our guests. It will be a pleasure for us all to welcome you back into our home when you return to Saigon. We wish you safe travels until we see you then!Sincerely,The Hammock Guide."
8/10 还可以
Jacqueline
2024年01月9日
Jacqueline
2024 年 1 月入住 2 晚
The Hammock Guide 于 2024年02月3日 的回复
"Dear Mr/Ms. Jacqueline,Warmest thanks from The Hammock Hotel Ben Thanh!We are extremely grateful for the good review.One of our guest's favorite activities in HCMC is chilling on our rooftop having snacks and beer. Your happiness throughout your stay is our greatest joy, and we will always strive to better serve you in the future.Sincerely,The Hammock Guide."
6/10 一般
Shingo
与家人及幼儿出行
2024年01月2日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
エアコンが故障で使えなかった。暑かった。
Shingo
2023 年 12 月入住 1 晚
General Manager 于 2024年01月18日 的回复
"Dear Mr./ Ms. Tokiko Hirano, Thank you for your sincere review of the Hammock Hotel Ben Thanh.First of all, our hotel sincerely apologize for the inconvenience while you are staying at the Hammock Hotel. The air conditioner issues occurred unexpectedly at night, and we tried our best to reach out to the professional AC company. Unfortunately, they could not come in time due to heavy traffic since it was the countdown night. We tried to provide alternatives, moving affected guests to our sister hotel and partner hotels. For the guests who chose to stay with us, we provided electric fan as a temporary solutions and also compensate our guests in other ways. Once again, we sincerely apologise for the inconvenience caused. We have since replaced the central air con system and it is now working fine. We look forward to seeing you again to allow us to provide you with a better experience. Best Regards,General Manager
10/10 超赞
Charlotte
与配偶出行
2023年12月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel, great location
Charlotte
2023 年 12 月入住 3 晚
The Hammock Guide 于 2024年01月8日 的回复
"Dear Mr/ Ms. Bate,It was an honor to welcome you to The Hammock Hotel Ben Thanh!On behalf of The Hammock Guide, we would like to express our gratitude for your positive feedback on Expedia.We are indeed very pleased to hear that you have had a memorable stay experience with our hotel.Once again, thank you for sharing your wonderful experience with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards,The Hammock Guide."
10/10 超赞
Seok Won
2023年12月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
친절해서 좋았습니다
Seok Won
2023 年 12 月入住 3 晚
The Hammock Guide 于 2024年01月8日 的回复
"Dear Mr/Ms. Seo, Thank you for reviewing The Hammock Hotel Ben Thanh. We are glad you enjoyed your stay, and thank you as well for mentioning our cordial staff. Our team is committed to delivering exceptional service and creating a welcoming atmosphere for our guests. Your kind words will be shared with them, as they will be thrilled to know their efforts made a difference during your stay.We look forward to welcoming you and your family back soon.Thank you,The Hammock Guide"
8/10 还可以
Htun Zaw
2023年12月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable
Location is great and the bed is so comfortable. Love the concept of free drinks for 24 hours. The only downside is that you can hear the noise from outside easily.
Htun Zaw
2023 年 12 月入住 5 晚
The Hammock Guide 于 2024年01月8日 的回复
"Dear Mr/Ms. Htun Zaw Oo,Our sincere thanks from The Hammock Hotel Ben Thanh!We're delighted you enjoyed the hotel's concept and service. Thank you for your feedback; our technical department has investigated and resolved the soundproofing issue. We hope you had a pleasant stay at the hotel and will return to us when you have the opportunity to return to Ho Chi Minh City.We hope to continue serving you in the future.Sincere regards,The Hammock Guide."
10/10 超赞
Edo
与配偶出行
2023年12月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel. Takes care of us.
Edo
2023 年 11 月入住 2 晚
The Hammock Guide 于 2024年01月8日 的回复
"Dear Mr/Ms. Edo Chorm,A heartfelt thank you from The Hammock Hotel Ben Thanh.We would like to take this opportunity to thank you for choosing The Hammock Hotel Ben Thanh. I will share your kind feedback with the team and we look forward to taking care of you again soon.We hope to serve you again in the future.Yours Sincerely,The Hammock Guide."
8/10 还可以
Akihiro
2023年12月5日
满意:员工和服务,清洁度
Akihiro
2023 年 12 月入住 2 晚
The Hammock Guide 于 2024年01月8日 的回复
"Dear Mr/Ms. Akihiro Kishihara,Sincere gratitude from The Hammock Hotel Ben Thanh.Thank you for choosing The Hammock Hotel Ben Thanh as your destination in HCMC. It was our pleasure to take care of you during your stay and we look forward to seeing you again in the near future.Yours sincerely,We look forward to welcoming you in the near future.Sincerely,The Hammock Guide."
4/10 很差
thang
与家人出行
2023年11月29日
满意:员工和服务
不满意:住宿条件和设施
We have lots of issues after checking in. There walls were so thin you could hear someone sneeze in a different room. The 1st and 2nd floor of the hotel are common study areas so its always busy when arriving. Its had college students gathering at all hours as its open 24 hrs. We also had issues with our water temperature the first 2 nights and they finally fixed in 2 days before we left. Would not recommend
thang
2023 年 11 月入住 3 晚
The Hammock Guide 于 2024年01月8日 的回复
"Dear Ms. Jennifer Cobo,Thank you for sharing your recent experience at The Hammock Hotel Ben Thanh. Unfortunately the water heater system broke down during your stay, we have since replaced all the heating elements and the issue is resolved now. The cafe in the lobby is opened 24/7 and is popular with students. It can get crowded at times but it is never noisy nor rowdy as the students use the area to study. Cafe in HCMC, even Starbucks gets crowded easily because of the strong Vietnamese cafe culture. We cannot keep the cafe exclusive for hotel guests only, this sure is not the way to run a cafe business. Warm regards,The Hammock Guide."
10/10 超赞
James
与配偶出行
2023年11月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location to access the sights of Ho Chi Minh. The free drinks/snacks were a nice extra and the rooms were comfortable and stylish! Roof terrace was also a nice view after dark.
James
2023 年 11 月入住 3 晚
The Hammock Guide 于 2024年01月8日 的回复
"Dear Mr/Ms. Scott,Warmest thanks from The Hammock Hotel Ben Thanh!We are extremely grateful for the good review.One of our guest's favorite activities in HCMC is chilling on our rooftop having snacks and beer. Your happiness throughout your stay is our greatest joy, and we will always strive to better serve you in the future.Sincerely,The Hammock Guide."
10/10 超赞
Ludovic
2023年11月26日
满意:清洁度、员工和服务、住宿条件和设施
It’s a great simple property.
Ludovic
2023 年 11 月入住 2 晚
The Hammock Guide. 于 2024年01月8日 的回复
"Dear Mr/Ms. Ludovic Leroy,Thank you for your perfect score!Our hotel is designed in a minimalist style and is very popular with customers. Furthermore, we will strive to continue to provide more value to our guests. It will be a pleasure for us all to welcome you back into our home when you return to Saigon. We wish you safe travels until we see you then!Sincerely,The Hammock Guide."
10/10 超赞
YUNGMI
与家人出行
2023年11月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
호텔 주위에 맛집 스파 시장이 다 있고 좋아요
YUNGMI
2023 年 11 月入住 2 晚
The Hammock Guide 于 2023年12月8日 的回复
"Dear Mr/Ms. Shin,It was an honor to welcome you to The Hammock Hotel Ben Thanh.Many thanks for your loyalty to Hammock Hotel and for taking time to share your experience of your recent stay at The Hammock Hotel Ben Thanh.We are delighted to read that you had a pleasant stay during your first time with us at the Hammock Hotel Ben Thanh and that our location allows you to access all areas of this town easily. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new during the journey.It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then!Warm reggard, The Hammock Guide."
4/10 很差
Jen
2023年11月10日
满意:服务设施
不满意:住宿条件和设施,清洁度
I’m genuinely confused by the good reviews of this place. It was quite literally disgusting. The floor of my room looked like it had not been mopped in a very long time with spots of grime that rubbed off with my shoe, so they were not just stains. The hammock was so dirty it literally had full dirty foot prints inside. The common areas and the hallway looked like an urban parking garage that had never been cleaned and the tables for eating were so dirty my skin stuck to the surface. I didn’t even consider the free breakfast given the state of what I could see, I can’t even imagine what you can’t. It was nice they had free beer and the laundry was a nice touch. The bed appeared to have been laundered and was comfortable. The decor is cute and this place has potential but it’s all a no in its current condition.
Jen
The Hammock Guide 于 2023年12月8日 的回复
"Dear Mr/Ms. Jennifer,Sincere gratitude from The Hammock Hotel Ben Thanh.We apologise for your not too pleasant experience during your stay. We will defintely investigate the issues you mentioned here. Our common areas are inspected and cleaned few times daily. Our rooms are mopped everytime a guest checked out and inspected by the supervisor before the rooms are release back to front desk. We are surprised by your feedback but nonetheless, we will definately look into this matter. Sincerely,The Hammock Guide"
10/10 超赞
Khor
2023年11月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Khor
2023 年 11 月入住 3 晚
The Hammock Guide 于 2023年12月8日 的回复
"Dear Mr/Ms. Khor,Sincere gratitude from The Hammock Hotel Ben Thanh.Thank you for choosing The Hammock Hotel Ben Thanh as your destination in HCMC. It was our pleasure to take care of you during your stay and we look forward to seeing you again in the near future.Yours sincerely,We look forward to welcoming you in the near future.Sincerely,The Hammock Guide."
10/10 超赞
Kate
2023年10月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stayed here twice, loved the place and the location. Am booked in to stay at their other location, they're fabulous.
Kate
2023 年 10 月入住 2 晚
The Hammock Guide 于 2023年11月4日 的回复
"Dear Mr/ Ms. Walker,Thank you for choosing to stay at The Hammock Hotel Ben Thanh and sharing your amazing experience with us!We are truly humbled by your feedback in relation to your recent experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Hammock Hotel Ben Thanh to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,The Hammock Guide."
10/10 超赞
seongseop
2023年10月2日
seongseop
2023 年 9 月入住 1 晚
The Hammock Guide 于 2023年11月4日 的回复
"Dear Mr/ Ms. Kim,Thank you for giving us a perfect score!Hoping that we have a chance to serve you again in the future.Best Regards,The Hammock Guide."
8/10 还可以
Wai Yu
与家人及幼儿出行
2023年08月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are very nice and helpful. Breakfast is good too
Wai Yu
2023 年 8 月入住 3 晚
The Hammock Guide 于 2023年09月10日 的回复
"Dear Mr/Ms. Yu,We are glad you like our new breakfast menu. We have recently included a Korean selection on our menu too. We are glad to hear that you enjoyed your stay with us. Your review meant a lot to us. We hope to welcome you back to our hotel soon.Sincerely,Your Hammock Guide."
"Dear Mr/Ms. Misaki,Thank you for your perfect score!We will strive to continue to provide more value to our guests. Sincerely,The Hammock Guide."
10/10 超赞
Kevin
2023年08月6日
Kevin
2023 年 8 月入住 2 晚
The Hammock Guide. 于 2023年09月10日 的回复
"Dear Mr/Ms. Kevin,Thank you for your perfect score!We will strive to continue to provide more value to our guests. Sincerely,The Hammock Guide."
10/10 超赞
Barbara
2023年08月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel in a convenient location
Tucked into a corner close to the Ben Tnanh market is a quirky hotel that is perfect.
There is no porter to carry your bags up the 5 steps but once inside it’s all easy with a lift. The reception seems to be the coffee shop but the girls were lovely. The room was really spacious and had a view of the city (even the loo and shower). We are an older couple in our 60’s and we liked the raised bed on a platform but a bit of fun getting out of. Loved the swinging chair in the room. Plenty of space for our two large suitcases.
There is free beer, soft drink, water, snacks, coffee and hot chocolate, yoghurt, flavoured milk - this came in handy when we just wanted to sit on the roof and rest after a long day of travelling. No one abuses this while we were there so it’s a nice touch… especially the water.
All the bottles and cans are recycled. We didn’t get our room cleaned and the towels were huge but heaps of hanging space and they dried easily. There was even a vapouriser in the bathroom so the room smelt fabulous.
Breakfast was good and 3 options that changed daily.
Would definitely recommend this place - we wished we knew about it when we first arrived.
So convenient to everything.
It is a bit like a backpackers style hotel but without the parties. We met a few younger (30-40 yo) people and had some lovely chats.
Barbara
2023 年 7 月入住 2 晚
The Hammock Guide 于 2023年08月8日 的回复
"Dear Ms. Barbaba, Thank you for your coming back and choosing us again! The reason we are able to continue providing free snacks and drinks in the pantry as well as the in room mini bar is because almost all of our guests did not abuse it. We do not restrict the amount our guests can consume as long as there are no wastage. Recycling is still not common in Vietnam, but we try to do our small part by recycling the cans and plastic bottles. We even installed, in addition to our 2 heater pump water tank, another solar powered tank to reduce our carbon footprint. Thank you for helping us in our recycling effort and being such a considerate and kind guest. We look forward to welcoming you back. Yours Sincerely,The Hammock Guide"
10/10 超赞
Mi kyung
与家人出行
2023年07月20日
满意:清洁度、员工和服务、住宿条件和设施
Great!
Mi kyung
2023 年 7 月入住 2 晚
The Hammock Guide 于 2023年08月8日 的回复
"Dear Ms. Mi Kyung,Thank you for giving us a perfect score!Hoping that we have a chance to serve you again in the future.Best Regards,The Hammock Guide."
10/10 超赞
BINH
2023年06月16日
满意:清洁度、员工和服务、住宿条件和设施
Great property. Staff was friendly and perks were awesome.
BINH
2023 年 6 月入住 2 晚
The Hammock Guide. 于 2023年07月29日 的回复
Dear Mr. Binh,Thank you for giving us a perfect score.We will send this review to our staff, it will make their day. Thank you for taking time to review us, it is a huge motivation for improving our service greater.Looking forward to serving you in the future.Best regards,The Hammock Guide.