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关于西贡星城酒店的点评

4 out of 5
西贡星城酒店
144 Nguyen Van Troi Street, Phu Nhuan District, Ho Chi Minh City

点评

8.4

很好

10 分 - 超赞。84 条好评,共有 233 条点评" "
8 分 - 还可以。123 条好评,共有 233 条点评" "
6 分 - 一般。14 条好评,共有 233 条点评" "
4 分 - 很差。8 条好评,共有 233 条点评" "
2 分 - 糟糕。4 条好评,共有 233 条点评" "

9.0/10

清洁度

8.4/10

员工和服务

8.8/10

服务设施

8.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

真实旅客

2019 年 7 月入住 1 晚
The Management 于 2019年08月29日 的回复
Dear Valued Guest Thank you for your choosing to stay at Vissai Saigon Hotel.

10/10 超赞

SHIH-HUA

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 2 晚
The Management 于 2018年12月31日 的回复
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. We would love to have the pleasure of seeing you again as our regular guest.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
it is a nice & convenient hotel. but just the swimming pool is too small
2017 年 9 月入住 1 晚

10/10 超赞

po kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good! IThis is the fifth time for here.
Dear Po Kong, It was great again to have you with us and thank you for your frequent support. We all look forward to welcoming you more times. Best regards Do Thi Phuong Hai Deputy General Director

8/10 还可以

SHIH-HUA

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
牙膏份量有點少,房間門卡不靈光、有點難進入房間
Dear Shih-Hua, Thank you for your review. We will look into the issue in order to improve for better service and keep up with what is being done well. We hope to welcome you back. Best regards Do Thi Phuong Hai (Ms.) Deputy General Director 亲爱的施华华, 谢谢您,对于您的评论。我们会研究这个问题,以改善服务水平,跟上做得好的事情。 我们希望能回来。 最好的祝福 Do Thi Phuong Hai (Ms.) 副总干事

10/10 超赞

ChiYun

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

4/10 很差

真实旅客

不满意:员工和服务、住宿条件和设施、客房舒适度
本人入住的客房出現問題
本人入住的客房 一) 是浴缸配花洒淋浴(當用花洒淋浴時水會流出浴缸外,令全間浴室水浸)向酒店反映浴室水浸問題。 酒店表示浴室設計原本問題,沒有方法的 二)酒店餐廳侍應教育問題,一位灰色套裙女侍應。在早餐時清理以離開客人的餐枱面,將餐枱墊上的剩餘食物碎屑((掃落地上))就像街邊食市一樣底級 三) 本人房間雪櫃都是微凍的,不能存放奶類。而且換雪櫃前沒有試雪櫃是否能正常運作,雖然換了3次雪櫃,但最終需要酒店提供冰塊加入雪櫃十分麻煩 四)本人已經是第2年住Vissai Saigon Hotel酒店泳池邊同樣有煙頭垃圾衛生問題

10/10 超赞

hung yu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Jill,Beijing China

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Very near to the airport and not far away to the center of the city. The room is very clean and confortable to stay. I would chose to stay again.

8/10 还可以

Joe,Taipei, Taiwan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location for me because it's near my office in HCM city

8/10 还可以

Taipei Taiwan,Taipei Taiwan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
close to my customer's office
Very good for my personal needs and I'll choose this hotel for my future trip to HCM city

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
一流的服务
服务还是很到位的

8/10 还可以

CL

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Close to airport
Fair 4 star hotel

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Kent,HK

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Starcity Saigon Hotel
Facilities not ready, Only pre-opening. Room is very good. Services also very good. Take 15min to town by taxi. but near Airport. No restaurant in the neighborhood

8/10 还可以

YONG SUNG

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

8/10 还可以

Quang

满意:清洁度、员工和服务、服务设施
Thanks
2022 年 5 月入住 3 晚

8/10 还可以

yongseok

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good
Very good
2020 年 2 月入住 1 晚
The Management 于 2020年02月17日 的回复
Dear Valued Guest, Thank you for your kind comment. It’s great to hear that you enjoyed your recent stay with us. We look forward to welcoming you back Best regard, The Management

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
部屋が広くて快適だった。 街の中心地からは少し離れるけど、空港には近くて便利。 朝食は、可もなく不可もなく。
2020 年 2 月入住 2 晚
The Management 于 2020年02月10日 的回复
Dear Valued Guest, Thank you for your kind comment. It’s great to hear that you enjoyed your recent stay with us. We look forward to welcoming you back Best regard, The Management

8/10 还可以

Kraisri

商务旅客
满意:清洁度、员工和服务、客房舒适度
Rooms are good, only found some problem in the shower, the water was good, but during shower, drain water was partially blocked and start to overflow into the bathroom and needed to stop showering and wait for water to flow into the outlet Generally was considered very good
2019 年 12 月入住 1 晚
The Management 于 2019年12月13日 的回复
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. We truly appreciate you taking your time to write us such a review about your memorable stay at our hotel. We sincerely thank the valuable contribution of customers to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time We definitely look forward to welcoming you back to the Vissai Saigon Hotel, the next time you decide to visit Ho Chi Minh City. Best regards, The Management

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
가족 여행 추천
친절한 직원들이 제일 좋았고, 가족들이 머물기에 좋은 점은 아이들이 별도로 2층 침대를 사용 하는 방구조여서 더욱 좋았습니다. 위치도 어디를 가든 중심이라서 좋았습니다.
2019 年 7 月入住 4 晚
The Management 于 2019年08月14日 的回复
Dear Valued Guest, Thank you very much for your kind comments about our hotel. We are glad to hear a very nice comment from you. We hope that in your next visit to Ho Chi Minh City you will again stay with us. Best Regards,

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
The Management 于 2019年07月23日 的回复
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. Best regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Google hotel
The hotel is clean and room is spacious. I got a executive room but the executive lounge was closed permanently which is a disappointed. There is no need to pay more for executive room since there is no extra benefits in doing so.
2019 年 6 月入住 1 晚
The Management 于 2019年06月28日 的回复
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. We truly appreciate you taking your time to write us such a review about your memorable stay at our hotel. We definitely look forward to welcoming you back to the Vissai Saigon Hotel, the next time you decide to visit Ho Chi Minh City. Best regards, The Management

10/10 超赞

EUI HYEONG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Most kind staffs
Really kind staffs of the hotel and comfortable room that I wish to stay again.
2019 年 6 月入住 1 晚
The Management 于 2019年06月17日 的回复
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. We appreciate you taking your time to write us such a review about your memorable stay at our hotel. Receiving a nice comment like yours is compensating enough for associates who have been working hard to serve our guests with utmost importance. Again, thank you and we would love to have the pleasure of seeing you again as our regular guest. Best Regards, The Management

8/10 还可以

katharina

满意:客房舒适度,清洁度
Frühmorgens knapp 7 Minuten zum Flughafen
Wir haben das Hotel Visa aufgrund seiner Nähe zu Flughafen gewählt und haben dort wirklich nur gerade ein paar Stunden vor den frühmorgendlichen Abflug verbracht.Frühmorgens Abflug ab Saigon? Das Deluxe Zimmer im 9. Stock war grosszügig.
2019 年 3 月入住 1 晚
The Management 于 2019年04月1日 的回复
Dear Valued Guest, Thank you for choosing to stay at hotel. We truly appreciate you taking your time to write us such a review about your memorable stay at our hotel. Again, thank you and we would love to have the pleasure of seeing you again as our regular guest.

8/10 还可以

Elizabeth

满意:员工和服务
2019 年 1 月入住 1 晚
The Management 于 2019年01月16日 的回复
Dear Elizabeth, Thank you very much for your review about our hotel. We hope to have a chance to serve you in the next time. Best Regards,

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and massage was amazing after a long day of touring with my wife
2018 年 12 月入住 1 晚
The Management 于 2018年12月26日 的回复
Dear Valued Guest, Thank you for your choosing to stay at Vissai Saigon Hotel. We appreciate you taking your time to write us such a review about your memorable stay at our hotel. Receiving a nice comment like yours is compensating enough for associates who have been working hard to serve our guests with utmost importance. Again, thank you and we would love to have the pleasure of seeing you again as our regular guest.

8/10 还可以

YEUNG JUN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
공항 근처 괜찮은 호텔~
호텔 직원들이 친절했습니다.
2018 年 8 月入住 2 晚
Do Thi Phuong Hai (Ms.) Deputy General Director 于 2018年08月29日 的回复
Dear Yeung Jun, We are delighted to receive your comments and appreciation to our services and to our team members as well. Thank you for your support to Vissai Saigon hotel, and we look forward to welcoming you back in the future. Best regards

6/10 一般

真实旅客

满意:清洁度、住宿条件和设施、客房舒适度
ビジネスホテルとしては部屋はきれいでよいホテルです。
ビジネスホテルとしては部屋がきれいで良いと思います、但しお値段にしては朝食が少々物足りなく感じました。
2018 年 7 月入住 1 晚
The Management 于 2018年09月15日 的回复
Dear Valued Guest ! The first word on behalf of the entire hotel staff Vissai Saigon Hotel sent to all thank you for believing chosen our hotel. We sincerely thank the valuable contribution of customers to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

4/10 很差

Jennifer

不满意:员工和服务
Horrible customer service at every level
My husband’s company hosted an event at this hotel so we decided to book a couple of nights here for convenience prior to returning home to the U.S. It was definitely not a good experience. The room was spacious, but very outdated. Normally, I could tolerate this if the customer service is good. However, the customer service here was awful. When we checked out of our room, we had tons of luggage. We called the front desk fod help, but no one picked up. When we finally managed to get all of our luggage downstairs, there were 4-5 employees just standing around shooting the breeze. They saw us struggle to get all of our luggage out of the elevator along with our two children, and just watched. When I approached the counter to check out, I informed the employee that no one had answered our call for luggage assistance. She didn’t even acknowledge my statement. I asked for a final receipt and they said that they don’t give receipts. They were extremely rude and discourteous and I will never recommend or stay here at this hotel again.
2018 年 7 月入住 2 晚
The Management 于 2018年09月15日 的回复
Dear Ms. Jennifer, We would like to offer sincerest apologies for the problem that your family encountered during the time your family stayed at our hotel. We looked into it to ensure it does not happen again. We sincerely thank the valuable contribution of customers to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

8/10 还可以

真实旅客

满意:清洁度、住宿条件和设施、客房舒适度
2018 年 7 月入住 4 晚
The Management 于 2018年09月15日 的回复
Dear Valued Guest! Thank you for choosing Vissai Saigon Hotel for your stay in Saigon. We hope that you will give us another chance on your next stay in Saigon.

6/10 一般

Jack,singapore

Average and normal experience overall.................
2018 年 6 月入住 2 晚

8/10 还可以

hyun geun

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
좋았어요 다음에 또 이용 합니다
2018 年 5 月入住 2 晚

8/10 还可以

真实旅客

满意:客房舒适度,员工和服务
It was good but they don’t have AC throughout the entire hotel (e.g. hallways). Also saw a small cockroach in the bathroom
2018 年 4 月入住 13 晚

6/10 一般

真实旅客

满意:员工和服务,清洁度
The room is ok, and staffs are very friendly. I don’t like the design much. The bed kinda hard. More old school hotel.
2018 年 4 月入住 5 晚

10/10 超赞

MUKUND

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable
Excellent except breakfast could have more vegan clearly marked dishes

8/10 还可以

Shigeru

满意:清洁度、住宿条件和设施、客房舒适度
2018 年 1 月入住 11 晚

6/10 一般

真实旅客

2018 年 1 月入住 6 晚

6/10 一般

Dwight

2017 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
service very good, good customer services.
rate reasonable, cleans, location really good, close to air port, and the city, this closed to my wife family that really good for us, for someone else maybe you need to book hotels in the city so you don't have to travel to the city, specially Holiday season (Tet, or Christmas) time.
2017 年 11 月入住 4 晚

8/10 还可以

Kwan Mei

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good service and close to airport
2017 年 10 月入住 1 晚

8/10 还可以

Dudley

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vissai Stay
Hotel was good to very good. Centrally located. Only compliant is about the cost to stay at the hotel. You do not pay the price as advertised ... when making your booking be sure to add another $10 + for taxes etc...
Dear Dudley, Thank you for sharing your experience. We are delighted to have been positively rated. To our best knowledge, some booking platforms listed the room price as in net (inclusively) while others did it in ++ as you should expect to add service charge and tax. We hope to have a future chance to welcome you back with our warm hospitality. Best regards Do Thi Phuong Hai Deputy General Director

6/10 一般

Matthew

满意:员工和服务
I was only there for an overnight to catch a flight. The accommodations were acceptable for that.
Dear Matthew, Thank you for your review. We hope you have more time to discover Ho Chi Minh City and we all look forward to offering you with warm hospitality and helpfulness. Best regards Do Thi Phuong Hai Deputy General Director

8/10 还可以

maaadc,melbourne

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Main road but quiet
Good location close to airport. Easy to get to the city with No 4 or 152 bus, very cheap. Not much to do locally. Good breakfast, same every day but always hot.
2017 年 7 月入住 7 晚
Do Thi Phuong Hai 于 2017年08月27日 的回复
Dear maaaadc, Thank you for sharing your review. We are glad to hear our hotel was rated as close to the airport and that it is easy to get to the city by bus. We hope to have another chance to be at your service again. Best regards Do Thi Phuong Hai (Ms.) Deputy General Director

8/10 还可以

アキラ,Japan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
空港に近いので早朝便には便利
落ち着いたホテルで清潔感が有り従業員はとても親切でした。早朝便の為前日にタクシーを予約したりチェックアウトがとてもスムーズでした。
2017 年 7 月入住 2 晚
Do Thi Phuong Hai 于 2017年07月17日 的回复
親愛なるアキラ、 あなたの経験を共有してくれてありがとう。私たちは高い評価で私たちを評価してくれてうれしいですし、私たちのスタッフは親切でした。 私たちは再びあなたを歓迎することを願っています。 宜しくお願いします Do Thi Phuong Hai(さん)。 副総裁 -- -- -- Dear アキラ, Thank you for sharing your experience. we are glad you rated us with high rating and that our staffs were kind. We hope to welcome you back again. Best regards Do Thi Phuong Hai (Ms.). Deputy General Director

10/10 超赞

Roger,Belize

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice business hotel.
Great hotel, great room, very helpful staff. Fairly close to airport so easy to reach in taxi. My only suggestion for change is that they should add more electrical outlets. Enjoyed my stay.
2017 年 6 月入住 2 晚
Do Thi Phuong Hai 于 2017年06月29日 的回复
Dear Roger, Thank you for giving a positive review. We are glad we are rated as having great rooms in a great hotel and that our staffs were helpful. We are also delighted to hear you enjoyed your stay. We much appreciate your suggestion and we will find room for what can be improved. We look forward to welcoming you on your future stay. Best regards Do Thi Phuong Hai Deputy General Director

6/10 一般

DANNY

Normal hotel rate 4 star !
Hotel near airport. Service ok and seem belong to the gorvement ...
Dear Danny, Thank you for your review and for allowing us to be at your service. We are glad you rated us as near the airport which can be good for business stay, transit, stay-overs or for those avoid high traffic to the airport. We belong to a Joint Stock Co., and we all look forward to having you with us again. Best regards Do Thi Phuong Hai Deputy General Director

4/10 很差

Phuong,Ho Chi Minh

不满意:员工和服务、住宿条件和设施、客房舒适度
Service is worst
Need to improve skill for employee. Restaurant service very unpolite with customer. They never smile and answer that my request.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel, missed some details
Nicest (and most expensive) hotel I stayed in Vietnam. Missing some common room details: - No trash can in the bathroom - bad bed light electrical plug

10/10 超赞

trumsn,서울

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
가격대비 굿
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