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关于霍巴特宜必思尚品酒店的点评

4 out of 5
霍巴特宜必思尚品酒店
173 Macquarie Street, Hobart, TAS

点评

8.8

超赞

10 分 - 超赞。490 条好评,共有 998 条点评" "
8 分 - 还可以。381 条好评,共有 998 条点评" "
6 分 - 一般。92 条好评,共有 998 条点评" "
4 分 - 很差。31 条好评,共有 998 条点评" "
2 分 - 糟糕。4 条好评,共有 998 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

SUET HING

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
酒店位置佳,近市中心,交通方便。
2023 年 4 月入住 1 晚

8/10 还可以

Suk Yee Eppie

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚
Jan 于 2020年03月29日 的回复
Hi there Suk Yee Eppie We very much appreciate your comments regarding your stay at the ibis Styles Hobart. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Janine Livingston General Manager

10/10 超赞

Virginia W P

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 3 晚
Jan 于 2020年03月19日 的回复
Hi There, It is always a pleasure to see that our guests have enjoyed their stay with us at ibis Styles Hobart.Much appreciate 10/10 review. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one, if not then even more so! Sincerely, Janine Livingston General Manager

2/10 糟糕

真实旅客

与配偶出行
不满意:清洁度
toile tis not cleaned up well. Towers were not picked up and replaced.
2019 年 12 月入住 2 晚
Jan 于 2020年01月5日 的回复
Hi There, Thank you for taking the time to tell us about your experience at the ibis Styles Hobart. I am sorry that your experience with housekeeping did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Wishing he best to you and your family for 2020. Sincerely, Janine Livingston General Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 1 晚
Janine 于 2019年12月4日 的回复
It is always a pleasure to see that our guests have enjoyed their stay with us at ibis Styles Hobart. Thank you for rating your experience, and we hope your next visit will be as pleasant as the previous one, if not then even more so! Sincerely, Janine Livingston General Manager

8/10 还可以

真实旅客

2019 年 10 月入住 4 晚
Jan 于 2019年12月6日 的回复
Hi there , We very much appreciate your comments regarding your stay at the ibis Styles Hobart. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Janine Livingston General Manager

10/10 超赞

真实旅客

2019 年 8 月入住 3 晚
Janine 于 2019年08月31日 的回复
Hi There! It is always a pleasure to see that our guests have enjoyed their stay with us at ibis Styles Hobart. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one, if not then even more so! Sincerely, Janine Livingston General Manager

8/10 还可以

Wai Ying

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent!
Hotel staff’s services was very good. We had issues with our bookings and the staff helped sort it out quickly. Appreciated!
2019 年 2 月入住 4 晚
Janine 于 2019年03月17日 的回复
Hi Wai Ying, Thank you for taking the time to share your lovely comments. It is a pleasure to hear how well the team looked after you during your stay and I am glad they were of great help with regards to an issue with your booking. I will share your comments with all staff and thank them for their great service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, Janine Livingston General Manager

8/10 还可以

Ann,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient location, can walk to Battery Point and Salamanca Market within 20 minutes. The room is bigger than what is expected. Its stylish and tidy. The view from room is very good.
2019 年 1 月入住 2 晚
Janine 于 2019年03月31日 的回复
Hi Ann, Thank you for taking the time to share your lovely comments. I am pleased to hear that you enjoyed the central location of the hotel. We take pride in our location as it is indeed close to Salamanca Market and Battery Point. I am happy to know that you find our room adequate enough and had met your standard. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, Janine Livingston General Manager

4/10 很差

YF

不满意:客房舒适度,住宿条件和设施
like staying in a youth hostel but paying the hotel price,
2019 年 1 月入住 3 晚

10/10 超赞

Rita

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good staff services Near Salamanca Market and easy to access restaurant and bar
2018 年 12 月入住 2 晚
Janine 于 2018年12月26日 的回复
Hi Rita, Thank you for taking the time to share your lovely comments. I am pleased to hear that you enjoyed the central location of the hotel. We take pride of our staff as they are our best asset in the hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, Janine Livingston General Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 1 晚
Janine 于 2018年12月19日 的回复
Hi there, Thank you for your time in rating your stay with us. We hope you had a great time in our property. We look forward in having you back whenever you visit Hobart again. Sincerely, Janine Livingston General Manager

8/10 还可以

KAI MING

满意:员工和服务,清洁度
房間比較細小 . 酒店泳池不錯 !
2018 年 11 月入住 2 晚
Janine 于 2018年11月29日 的回复
Hi Kai, Thank you for your time in rating your stay with us.We are glad to know that you enjoyed the pool and your the time in our hotel. We hope to welcome you back as soon as you visit Hobart again. Regards, Janine Livingston, General Manager

10/10 超赞

真实旅客

Good
2018 年 9 月入住 1 晚
Janine 于 2018年09月19日 的回复
Hi there, Thank you for your time in rating your stay with us. We are glad to know that you find your stay good and comfortable. We look forward in having you back in the near future. Regards, Janine Livingston, General Manager

10/10 超赞

真实旅客

酒店好好
2018 年 9 月入住 2 晚
Janine 于 2018年09月19日 的回复
Hi there, Thank you for taking time to rate your stay with us. We are glad to know that you find your stay with us good and comfortable. We look forward in having you again whenever you are in Hobart. Regards, Janine Livingston, General Manager

4/10 很差

kathy,hong kong

不满意:客房舒适度,住宿条件和设施
酒店的女職員態度不友善, 多問一句便露出不耐煩的態度,這個絕不應該在服務台上看到的
我們訂的是高級海景房,但我們的房只有三分一看到海景,其餘望人屋顶, 房間完全不覺得比標準大 ,付貴一些就是說明要有海景 , 有被騙的感覺
2018 年 8 月入住 5 晚
Alex 于 2018年09月1日 的回复
Hi Kathy, We appreciate your time of rating your stay with us. We are disappointed to know that the room you were in did not meet your expectations. We hope this wouldn't stop you from coming back to our property whenever you are in Hobart. Please let us know next time you are here and I will personally try my best to ensure you'll get a better location of room. We do value customer satisfaction and we hope we can be given a chance to serve you better. Regards, Alex Diesta, Duty Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 2 晚
Janine 于 2018年06月2日 的回复
Thank you for your review. Kind Regards, Janine Livingston, General Manager

4/10 很差

Kin Hei

Janine 于 2018年04月22日 的回复
Thank you Kin Hei. We hope to see you again. Kind Regards, Janine Livingston, General Manager

8/10 还可以

Carmen,hong kong

满意:客房舒适度,清洁度
可以一試
整體酒店乾淨企理, 員工態度一般。餐飲服務很好, 希望可以改善員工態度。泳池等設施唔錯,都可介紹朋友一試。
2018 年 4 月入住 5 晚
Janine 于 2018年04月22日 的回复
Hi Carmen, Thank you for sharing your experience with us all. I hope we can welcome you back on your next trip to Hobart. Kind Regards, Janine Livingston General Manager.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff. Clean and spacious room. Great location. Basic buffet breakfast.
2018 年 4 月入住 2 晚
Janine 于 2018年05月8日 的回复
Hello, Thank you for taking the time to share your feedback, it's great to hear that you found the room clean, comfortable and in good location. We hope to see you again. Kind Regards, Janine Livingston, General Manager

10/10 超赞

winnie,香港

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice pool
Reasonably price, close to car rental, restaurant open till late. Nice view.
2018 年 3 月入住 4 晚
Janine 于 2018年05月7日 的回复
Hi Winnie Happy to see you enjoyed the hotel and everything we have to offer, hope to see you again! Kind Regards, Janine Livingston General Manager

8/10 还可以

Chi Kwong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel with good breakfast. Convenient location
Janine 于 2018年05月9日 的回复
Hi Chi Kwong, It's great to hear you enjoyed your stay with us and enjoyed our breakfast buffet in Mr GoodGuy. We hope to see you again. Kind Regards, Janine Livingston, General Manager.

10/10 超赞

Anthony

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly welcome. Room was quiet small but very clean and had everything for a comfortable stay. Parking an extra $24 per night. Great location, five minute walk to Salamanca Markets, shopping CBD, restaurants and harbour area. Perfect base for exploring Hobart and surrounds.
2024 年 5 月入住 4 晚

10/10 超赞

Mason

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect place to be honest, one of the best place I have ever stayed in Hobert, near to shops and restaurants, not too far from the iconic and historic places, great staff in the front desk, and the best thing is they are there 24/7, you will have no stress of checking in late or coming home late in the night with no keys haha, By the way building is no smoking to be prepared to go out for smoke, also parking is available downstairs $20 per night or they can organise for you down the block for $17 a night Over all our stay was pretty good, love it. I will definitely be coming back.
2024 年 5 月入住 4 晚
Nils 于 2024年05月7日 的回复
Dear Mason,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us in Hobart. It's fantastic to know that you found our location convenient, with easy access to shops, restaurants, and iconic historic sites.We're glad you appreciated our 24/7 front desk service – we always aim to make our guests' experiences as stress-free as possible, even when arriving or returning late at night!Regarding smoking and parking, we appreciate your understanding. Our no-smoking policy is in place to ensure the comfort and safety of all guests, and we're glad it didn't detract from your enjoyment. As for parking, we strive to provide convenient options, and we're pleased to offer both on-site parking and assistance in arranging off-site parking at competitive rates.It's wonderful to hear that you had such a positive overall stay with us, and we're honored that you're already planning to return. We can't wait to welcome you back for another fantastic experience!

8/10 还可以

Liam

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spacious and comfortable within walking distance of CBD.
2024 年 4 月入住 2 晚
Nils 于 2024年05月7日 的回复
Dear Liam,Thank you for taking the time to share your feedback! We're delighted to hear that you found your stay with us spacious and comfortable.Our convenient location near the CBD is indeed one of our highlights, and we're glad you were able to enjoy the ease of exploring the city on foot.We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay!

10/10 超赞

Kelly

满意:员工和服务,清洁度
Beautiful
2024 年 4 月入住 3 晚
Nils 于 2024年05月7日 的回复
Dear Kelly,Thank you for your kind words! We're thrilled to hear that you found your stay beautiful.Your feedback means a lot to us, and we're delighted that you had such a positive experience with us.We look forward to the pleasure of hosting you again in the future!

8/10 还可以

Mira

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
It was very clean and newish. Resturant and bar staff were great, but front desk and cleaning staff were not so good. They prefered to talk to each other rather than help customers...
2024 年 4 月入住 4 晚
Nils 于 2024年05月7日 的回复
Dear Mira,Thank you for sharing your feedback with us. We're pleased to hear that you found our facilities clean and relatively new, and that you enjoyed the service provided by our restaurant and bar staff.However, we're genuinely sorry to learn about your less-than-ideal experiences with our front desk and cleaning staff. Providing excellent customer service is a top priority for us, and we apologize if we fell short of your expectations in this regard. Rest assured, we take your feedback seriously and will address this matter internally to ensure that all of our team members are attentive and focused on assisting our guests.We appreciate your honesty and hope that you'll give us another opportunity to provide you with the outstanding service that we strive for. Please don't hesitate to reach out if there's anything else we can do to improve your experience.

10/10 超赞

Gale

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Nils 于 2024年05月7日 的回复
Dear Gale,Thank you so much for your fantastic 5 out of 5 feedback! We truly appreciate you taking the time to share your positive experience with us.We're thrilled to hear that you had such a wonderful stay and that everything met your expectations. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.We look forward to the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 超赞

Goshka

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to all the tourists wants. Loved the pool and the hotel views. Overall a great experience
2024 年 4 月入住 5 晚
Nils 于 2024年05月7日 的回复
Dear Goshka,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and that our location close to tourist attractions met your needs perfectly.We're thrilled that you loved our pool and the views from the hotel. Providing a great experience for our guests is our top priority, and we're so glad that we could contribute to your enjoyment of your time here.We look forward to welcoming you back for another great experience in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 超赞

Gale

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Nils 于 2024年05月7日 的回复
Dear Gale,Thank you so much for your fantastic 5 out of 5 feedback! We truly appreciate you taking the time to share your positive experience with us.We're thrilled to hear that you had such a wonderful stay and that everything met your expectations. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.We look forward to the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 超赞

chris

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely clean hotel with friendly staff. Great :-)
2024 年 4 月入住 1 晚
Nils 于 2024年05月7日 的回复
Dear Chris,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our hotel to be lovely and clean, and that our staff were friendly during your stay.Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we're grateful for your appreciation.We hope to have the pleasure of welcoming you back again in the future for another great stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 超赞

Stephen

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Pool is excellent
2024 年 4 月入住 4 晚
Nils 于 2024年05月7日 的回复
Dear Stephen,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our pool facilities during your stay.Ensuring our guests have access to excellent amenities like our pool is a top priority for us, and we're thrilled that you found it to be to your liking. Your satisfaction is important to us, and it's always gratifying to receive positive feedback.We look forward to welcoming you back again soon for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.

10/10 超赞

Mira

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really recommend Ibis hotel.. everything was amazing starting from the staff and especially the manager who was very helpful .. to the service, the breakfast and the best part was the sauna and pool, we used it everyday and looked forward to getting back to the hotel for a session.Highly recommend..
2024 年 4 月入住 5 晚
Nils 于 2024年05月8日 的回复
Dear Mira,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such an amazing experience during your stay at Ibis Hotel.Our team works hard to ensure that every guest has a memorable and enjoyable stay, and we're delighted that you found our staff, especially the manager, to be very helpful. We'll be sure to pass on your kind words to them.It's fantastic to hear that you enjoyed our service, breakfast, and especially our sauna and pool facilities. We're glad that we could contribute to making your stay even more enjoyable.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 超赞

Darwin,Dargaville

满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent staff and quiet stay
2024 年 3 月入住 5 晚
Nils 于 2024年04月13日 的回复
Thank you for your feedback, Darwin! We're thrilled to hear that you had an excellent stay with us and that you found our staff to be excellent as well. Providing exceptional service and a quiet environment for our guests is important to us, and we're glad we could meet your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

8/10 还可以

Martina

满意:清洁度、员工和服务、服务设施、住宿条件和设施
In weniger als 10 ist man an allen "wichtigen" Orten als Tourist in Hobart. Mich hat nur gestört, dass mein Fenster zum Innenhof ging und so weng Tageslicht ins Zimmer kam.
2024 年 3 月入住 3 晚
Nils 于 2024年04月13日 的回复
Vielen Dank für Ihr Feedback, Martina! Wir freuen uns zu hören, dass Sie die zentrale Lage unseres Hotels zu schätzen wissen und dass Sie schnell und bequem zu den wichtigsten Sehenswürdigkeiten in Hobart gelangen konnten. Es tut uns jedoch leid zu hören, dass das Zimmer mit Blick auf den Innenhof für Sie nicht ausreichend Tageslicht bot. Ihre Zufriedenheit liegt uns am Herzen, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Wenn es noch etwas gibt, womit wir Ihren nächsten Aufenthalt verbessern können, lassen Sie es uns bitte wissen.

10/10 超赞

Rachel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was conveniently located.
2024 年 3 月入住 5 晚
Nils 于 2024年04月13日 的回复
Thank you for your feedback, Rachel! We're pleased to hear that you found our property conveniently located. Your satisfaction is important to us, and we strive to provide a convenient and enjoyable experience for all our guests. If there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 超赞

Nan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bed comfortable, clean room and cosy
2024 年 3 月入住 2 晚
Nils 于 2024年04月13日 的回复
Thank you for your feedback, Nan! We're delighted to hear that you found our bed comfortable, the room clean, and cosy. Your comfort and satisfaction are our top priorities, and we're glad to know that we met your expectations in these areas. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!

10/10 超赞

Kirthie

2024 年 3 月入住 6 晚
Nils 于 2024年05月8日 的回复
Dear Kirthie,Thank you so much for your fantastic 5 out of 5 feedback! We truly appreciate you taking the time to share your positive experience with us.We're thrilled to hear that you had such a great stay. If you have a moment, we'd love to hear more about what specific aspects of your experience you enjoyed the most. Whether it's our amenities, services, or anything else that made your stay memorable, your insights would be invaluable in helping us continue to provide exceptional experiences for our guests.Once again, thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

8/10 还可以

Sally

2024 年 3 月入住 2 晚
Nils 于 2024年05月8日 的回复
Dear Sally,Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall, your experience was positive.We'd love to learn more about what aspects of your stay you enjoyed and if there were any areas where we could improve. Understanding both the highlights and any areas that didn't meet your expectations will help us enhance our services for future guests.Your input is highly valuable to us, and we appreciate any additional details you can provide.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 超赞

Yosuke

商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Wonderful hotel, with a good location, good facilities, good staff, and clean rooms. This time I stayed for five days in a row, and as a long-term guest, if I may request improvement, I would appreciate a breakfast buffet with a different breakfast menu every morning. If it is the same breakfast menu every day, I get a bit bored after the third day.
2024 年 3 月入住 4 晚
Nils 于 2024年04月13日 的回复
Thank you for your wonderful feedback, Yosuke! We're thrilled to hear that you enjoyed your stay with us and found our hotel to have a good location, facilities, staff, and clean rooms. Your loyalty as a long-term guest means a lot to us, and we're grateful for your continued patronage.We appreciate your suggestion regarding the breakfast buffet. Providing variety is important to us, and we'll certainly take your feedback into consideration as we review and improve our offerings. Our aim is to ensure that every aspect of your stay exceeds your expectations, and your input helps us achieve that goal.Thank you again for choosing to stay with us, and we look forward to welcoming you back for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 还可以

Anabela Nobre Cordeiro dos,SOUTH MELBOURNE

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a very new hotel, good location, can walk everywhere. Liked the fact they have a pool and sauna facilities. It just needs a tiny bit more attention to detail, my safe was beeping, was fixed soon after i mentioned it. The USB port wasn’t working next to the bed which is a shame because so handy. Would stay again.
2024 年 1 月入住 2 晚
Nils 于 2024年04月13日 的回复
Thank you for sharing your feedback, Anabela! We're delighted to hear that you enjoyed our hotel's location and amenities, including the pool and sauna facilities. Your comments regarding attention to detail are invaluable to us, and we apologize for any inconvenience caused by the issues with the safe and USB port. We're pleased to hear that our team was able to address the safe promptly once it was brought to their attention. Rest assured, we'll look into the USB port concern to ensure it's functioning properly for future guests. We appreciate your understanding and willingness to stay with us again. Your satisfaction is our top priority, and we look forward to welcoming you back for an even better experience next time!

8/10 还可以

Bill

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
A little away from things.
2024 年 2 月入住 3 晚
Nils 于 2024年04月13日 的回复
Thank you for sharing your feedback, Bill. We appreciate your perspective on our location. While we strive to provide a tranquil retreat away from the hustle and bustle, we understand that proximity to amenities and attractions is important to our guests. We'll take your feedback into consideration as we continuously strive to enhance the overall experience for our guests. If there's anything specific you feel would improve your stay in terms of location, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 一般

Gary

满意:清洁度、员工和服务、住宿条件和设施
Average
2024 年 2 月入住 7 晚
Nils 于 2024年04月13日 的回复
Thank you for sharing your feedback, Gary. We appreciate your honesty, as it helps us identify areas where we can improve. Your satisfaction is important to us, and we're committed to making every guest experience exceptional. If there are specific areas where you feel we could enhance your experience, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 超赞

Arthur

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in about Midday. Told too early for room availability. I asked to record check-in to reserve a room, and that I wouldn't be returning until about 10PM. Returned and informed no record of earlier contact. The room in total darkness and unable to locate the light switch. Feeling around the room located switches by pure accident on the opposite wall to the entry. Suitcase too light to keep the door open to shed any light. The experience could have been better. The front staff were very helpful and courteous.
2024 年 2 月入住 1 晚
Nils 于 2024年04月13日 的回复
Thank you for sharing your experience with us, Arthur. I'm truly sorry to hear about the inconveniences you encountered during your check-in and upon entering your room. Your feedback is incredibly valuable to us, and we'll address these issues promptly to ensure a smoother experience for our guests in the future. It's heartening to hear that our front staff were helpful and courteous despite the challenges you faced. We're committed to improving and providing a more seamless stay for all our guests. If there's anything else we can do to make it right, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much improved stay.

10/10 超赞

Steven

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Upon arrival we were greeted by an extraordinary staff member who helped us quickly get checked in and coordinated travel arrangements for us.
2024 年 2 月入住 2 晚
Nils 于 2024年04月13日 的回复
Thank you for sharing your feedback, Steven! We're thrilled to hear that you had such a positive experience with our staff member during your arrival. Providing excellent service and ensuring smooth check-ins are top priorities for us, and it's wonderful to know that we met your expectations. We're glad we could assist with your travel arrangements as well, making your stay even more convenient. Your kind words will be shared with our team member, as they will be delighted to hear about the positive impact they had on your visit. We look forward to welcoming you back for another great stay in the future!

8/10 还可以

真实旅客

与家人出行
满意:清洁度
不满意:员工和服务
No response from housekeeping when seeking a missing handtowel. Superior room very small for two people. Wonderful pool. A great restaurant with friendly staff but can't get a coffee there.
2024 年 2 月入住 5 晚

10/10 超赞

Denise

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a great hotel friendly helpful staff and had all you needed in the room at a reasonable price
2024 年 2 月入住 2 晚

6/10 一般

Julie

与配偶出行
满意:清洁度
不满意:员工和服务
Very slow check in and hate it when staff cannot program your cards correctly so you have to go back to reception to do it properly. Very few facilities in room snd we made a coffee first morning in room and milk was not replaced. Rooms were quiet. 10 min walk to Salamanca markets..which was good.
2024 年 2 月入住 3 晚

10/10 超赞

Juan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent Customer Service
2024 年 2 月入住 2 晚

6/10 一般

Vickki

满意:员工和服务
Noisy at night. Glass in windows should have been thicker to drown out traffic noise more when on the lower levels. Fridge in room made clicking and droning noises all night.
2024 年 2 月入住 3 晚